Customer reviews from sharkninja.com
Shark - Refurbished Excellent - NeverChange Air Purifier MAX, 5-Year Filter Life, 1400 sq. Ft - White
Average customer rating
4.4
(375 Reviews)
Rating breakdown 375 reviews
5 Stars
277
4 Stars
45
3 Stars
15
2 Stars
6
1 Star
32
85%of customers recommend this product.
(
176 out of
206)
Customer Reviews for Shark - Refurbished Excellent - NeverChange Air Purifier MAX, 5-Year Filter Life, 1400 sq. Ft - White
Customer Rating
4
Features are working
on January 22, 2026
Posted by: MERMAN
from Albuquerque, NM
Gender:Male
Certainly works as advertised, we are very happy at this point
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
on January 29, 2026
Posted by: Freeman56
from Mandeville, LA
Gender:Male
Was really hoping this would solve our problems so we bought 2 units. Been running for about 3 weeks now and no change in air quality. Have noticed fine dust building up on the air purifier. Only noticed the air quality dropped when I burned pecans on the stove. Other than that it’s stays on 100% even with 2 bigs dogs in the house.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 29, 2026
Hi Freeman,
Thank you for taking the time to leave your feedback.
We’re sorry to hear that the air purifiers have not met your expectations and understand how disappointing it can be when you don’t notice the improvement you were hoping for, especially after purchasing multiple units.
We appreciate you sharing your experience, and we will be sure to pass your feedback along to our team. We recommend reviewing the troubleshooting steps available here:
https://support.sharkninja.com/article/HP300-Series-Shark-NeverChange-Air-Purifier-MAX-Troubleshooting-Guide
If the steps in the guide do not resolve your concerns, the link will direct you to our Customer Support team, who will be happy to assist you further.
Kind regards,
Shark Home US
Thank you for taking the time to leave your feedback.
We’re sorry to hear that the air purifiers have not met your expectations and understand how disappointing it can be when you don’t notice the improvement you were hoping for, especially after purchasing multiple units.
We appreciate you sharing your experience, and we will be sure to pass your feedback along to our team. We recommend reviewing the troubleshooting steps available here:
https://support.sharkninja.com/article/HP300-Series-Shark-NeverChange-Air-Purifier-MAX-Troubleshooting-Guide
If the steps in the guide do not resolve your concerns, the link will direct you to our Customer Support team, who will be happy to assist you further.
Kind regards,
Shark Home US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Put this one in, coach!
on January 31, 2026
Posted by: Dub80
Gender:Female
Got this to replace an old HnyWl that was outdated. Just pulling it out of the box i knew it was a powerhouse. I was surprised that it immediately read 100% and was concerned ab accuracy. However when we had something overflow in the oven, causing some smoke, it immediately went to 0 and you could see it slowly come back as the air got cleaner.
Also, love that it doesn't take 3/4 filters that have to be replaced immediately after installing.
Also, I am a huge Shark/Ninja fan and slowly replacing everything we can with their products. Haven't made a bad decision on that to date!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Great product.
on February 1, 2026
Posted by: Candiac
from Lafayette GA
Gender:Female
I’ve had it for a few weeks and it works well. Getting the hepa filter out to take the bag off was a little difficult the first time. The smell neutralizing could be a little better but over all I am very happy with my purchase. It filter the smoke out of the kitchen from cooking on my cast iron really quickly. The pet smell has definitely improved , we own 3 Rottweilers.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Freshens the air, looks great.
on February 6, 2026
Posted by: Immrick
I like it a lot, I purchased the Air Purifier MAX and one Large Room Purifier. Only suggestion is to include the remote with the purifier purchase.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Replacement filter never in stock
on February 12, 2026
Posted by: Gina775
from Nevada
Gender:Female
Bought this and now for almost a year I haven’t been able to get a new filter to replace the old one. Extremely frustrating when you can’t get the replacement you need especially when you live in a wild fire prone area in summer . You must have replacement items available or it makes the product expensive and useless!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 14, 2026
Hello Gina,
Thank you for taking the time to leave a review.
We're devastated to hear how difficult it has been to find a replacement filter. We completely understand how frustrating and concerning this is, particularly when you rely on your purifier during wildfire season. Please note that our team is working diligently to replenish stocks, and we know how much this impacts both the value and usefulness of your product. When you have a moment, please reach out to our support team via the link below, and we’ll look into availability options or alternative solutions to make sure this issue is resolved promptly.
Contact Page: https://support.sharkninja.com/contact-us
Kind Regards,
Shark Clean
Thank you for taking the time to leave a review.
We're devastated to hear how difficult it has been to find a replacement filter. We completely understand how frustrating and concerning this is, particularly when you rely on your purifier during wildfire season. Please note that our team is working diligently to replenish stocks, and we know how much this impacts both the value and usefulness of your product. When you have a moment, please reach out to our support team via the link below, and we’ll look into availability options or alternative solutions to make sure this issue is resolved promptly.
Contact Page: https://support.sharkninja.com/contact-us
Kind Regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
It really does the job. It purifies.
on February 21, 2026
Posted by: Joy26
Gender:Female
Really purified the air we breathe. This machine detects all sorts of strange smells 100% will recommend.
Written by a customer while visiting sharkninja.com
Customer Rating
5
super good
on March 2, 2026
Posted by: pat230
from 230 durant st
Gender:Male
I LIVE IN old house i have now 2 air purifiers. dust is bad in older home . i have contruction on going so they help so much
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com