Customer reviews from sharkninja.com
Shark - Refurbished Excellent - NeverChange Air Purifier MAX, 5-Year Filter Life, 1400 sq. Ft - White
Average customer rating
4.4
(375 Reviews)
Rating breakdown 375 reviews
5 Stars
277
4 Stars
45
3 Stars
15
2 Stars
6
1 Star
32
85%of customers recommend this product.
(
176 out of
206)
Customer Reviews for Shark - Refurbished Excellent - NeverChange Air Purifier MAX, 5-Year Filter Life, 1400 sq. Ft - White
Customer Rating
5
Amazing
on September 24, 2025
Posted by: abss
from Algoma, WI
Gender:Female
Love it so much. I can see such a difference. We don’t have a vent in our kitchen and our house doesn’t smell like whatever we cooked the night before anymore
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Dopest purifier
on October 2, 2025
Posted by: MJDO87
from Harbor Beach, MI
Gender:Male
Perfect for my basement! Easy to use and looks amazing
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love this air purifier!
on October 10, 2025
Posted by: Colorado M.M.M.
Gender:Male
I did not think this was going to be as good as it turned out! The air quality in my house is GREAT! Just set it on AUTO and it cleans the air as needed. I even noticed better sleep and not waking up in the morning all stuffed up. This is a great unit, I purchased one for up stairs and down stairs. VERY IMPRESSED!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Exactly what I expected.
on October 13, 2025
Posted by: BReal75
from Denver,CO
Gender:Male
It works as intended. I'm using it in my master bedroom suite. I like that the remote control from my previous shark he401 works with it. I'm not sure what the other reviewers are expecting it to do. The only issue I have, is the sensor on this model and my previous he401 model react to my humidifier in the winter.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
on October 19, 2025
Posted by: Shebba
from Pa
Gender:Female
The only disappointment is that I have had to replace the filter already and it has only been 6 months.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great purifier
on October 20, 2025
Posted by: NADs
I have had this purifier for a few weeks and it is awesome. It’s super quiet and works super quick when it has to clean the air. My old one was very load had to turn up the tv when it was cleaning the air.
Written by a customer while visiting sharkninja.com
Customer Rating
5
My new Bestie
on October 23, 2025
Posted by: bestie Air
Ship time was amazing does exactly as it says it would do is super silent efficient and definitely cleans the air for me! I’m going through a severe allergen problem currently and having to turn my house upside down and this purifier has been my best friend through all of it:)
Written by a customer while visiting sharkninja.com
Customer Rating
3
Not sure about the accuracy and no odor control.
on October 28, 2025
Posted by: Jahee
from Indianapolis IN
Gender:Female
This sensor did nothing when I sprayed cleaner or air freshener near it. Still showed 199 percent clean air. It did react to blowing smoke into it. The air freshener pack smell is not noticeable unless I have my nose right at it. I’m not sure it works well as animal smells are not cleaned. The carbon should be cleaning animal smells. My blue air one removes odors whereas this shark one doesn’t seem to. I do like the size and quietness of it. My house is less than 1400 sq ft so it should be cleaning my whole house but it doesn’t seem to be fresh even though the air quality shows 100 percent.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 11, 2025
Hello Jahee,
Thank you for taking the time to leave a review.
We’re sorry to hear the product didn’t meet your expectations regarding odor removal and sensor responsiveness. Your insights about air quality readings, fragrance strength, and odor control are very valuable, and we’ll make sure to share them with our product team for review.
We can help troubleshoot to ensure the unit is working as intended. We kindly invite you to reach out to our team via phone at 1-855-427-5127 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re sorry to hear the product didn’t meet your expectations regarding odor removal and sensor responsiveness. Your insights about air quality readings, fragrance strength, and odor control are very valuable, and we’ll make sure to share them with our product team for review.
We can help troubleshoot to ensure the unit is working as intended. We kindly invite you to reach out to our team via phone at 1-855-427-5127 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean
Written by a customer while visiting sharkninja.com