Customer reviews from sharkninja.com
Shark - Refurbished Excellent - NeverChange Air Purifier MAX, 5-Year Filter Life, 1400 sq. Ft - White
Average customer rating
4.4
(375 Reviews)
Rating breakdown 375 reviews
5 Stars
277
4 Stars
45
3 Stars
15
2 Stars
6
1 Star
32
85%of customers recommend this product.
(
176 out of
206)
Customer Reviews for Shark - Refurbished Excellent - NeverChange Air Purifier MAX, 5-Year Filter Life, 1400 sq. Ft - White
Customer Rating
2
Throwing away your money.
on January 11, 2025
Posted by: Deewy
from VA
Gender:Female
I bought this several years ago. It worked great for a year and then quit working. Shark honored the warranty and sent a new machine, but would only allow a year warranty on it because it was a replacement. It was a new machine! They know these machines won’t last. They purposely build them that way. Guarantee this one craps out right after the warranty expires.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 20, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to learn of the troubles you've experienced with our product. We will absolutely share your feedback regarding the warranty policies with the relevant teams internally. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-855-427-5127.
Thank you for taking the time to leave a review.
We're so sorry to learn of the troubles you've experienced with our product. We will absolutely share your feedback regarding the warranty policies with the relevant teams internally. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-855-427-5127.
Written by a customer while visiting sharkninja.com
Customer Rating
3
FRAGRANCE FILLED HOME YUCK!!!
on January 15, 2025
Posted by: ALLERGIC TO FRAGRANCE
Gender:Female
We are experiencing the California Wildfires and I purchased this model to purify the air. The selling points being the purpose of the device, the 1450 sq ft range of coverage and the neverchange feature. I did not plan on my home being filled with fragrance. We are a family with allergies and migraine sufferers.
Response from sharkninja.comBy SharkNinja, February 22, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with the Odor feature for your Air Purifier. You can use this product without the Neutralizer technology. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to assist.
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with the Odor feature for your Air Purifier. You can use this product without the Neutralizer technology. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to assist.
Written by a customer while visiting sharkninja.com
Customer Rating
1
on February 28, 2025
Posted by: GREG
DOESENT WORK THIS IS THE REPLACEMENT OF THE ORIGINAL ONE THAT DIDNT WORK
Response from sharkninja.comBy SharkNinja, March 7, 2025
Hello,
Thank you for taking the time to leave a review.
We're saddened to hear that you're having trouble with your air purifier; this isn't the experience we strive to give our customers. Kindly reach back out to our team at 1-855-427-5127, so we can get this resolved for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're saddened to hear that you're having trouble with your air purifier; this isn't the experience we strive to give our customers. Kindly reach back out to our team at 1-855-427-5127, so we can get this resolved for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
Save your money and buy another brand
on April 26, 2025
Posted by: Azechman
Unless you have spare money around you would like to get rid of skip this product. Always going to 0 percent and getting the red circle. Places do not seem to care about quality anymore. First and last Shark product I will ever buy. The filter would last longer than the machine will.
Response from sharkninja.comBy SharkNinja, April 28, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble
with your Shark NeverChange. Please reach out to our team by
phone at 1-855-427-5127, we'd be happy to look into
this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble
with your Shark NeverChange. Please reach out to our team by
phone at 1-855-427-5127, we'd be happy to look into
this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
3
Good for odors. Bad for dust.
on May 20, 2025
Posted by: Charlie the tuna
from AZ
Gender:Male
Works good for odors, But doesn't seem to detect dust. Room still very dusty
Response from sharkninja.comBy SharkNinja, May 21, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark Air Purifier. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark Air Purifier. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Pricey, but very useful
on October 4, 2025
Posted by: Gadgetbiker
We have had this model for several months. The volume of pet hair and dirt it catches is staggering. We just purchased another for another room and a smaller one for the bedroom. Very satisfied.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Well-worth the investment.
on October 15, 2025
Posted by: Remi
from South Dakota
Gender:Female
I've had this air purifier for a couple of days and inadvertently put it to the test. I have a wood stove in the same room as the purifier. I made a fire in the stove that didn't quite get going right away and I needed to open the door to shir the fire. Upon opening the stove door, smoke billowed into the room. The air quality dropped into the yellow zone with a reading of 73. The purifier went into immediate action and within about 15 minutes the air quality returned to the blue zone with a reading of 100. Aside from that, I also noticed that there is almost no dust settling on furniture that I usually had to dust daily even though I had an Alene purifier sitting right next to the furniture. IMO, this air purifier is well-worth the investment. My only beef is that it doesn't come in black.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Horrible sensor issues
on October 21, 2025
Posted by: Corgilady
from Wyoming
Gender:Female
Sensor broke and get nothing but an error code. It no longer works after only 20 days🥴 I e called and went thru the check list to fix it but it always just says 0 and blows air. Useless.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 21, 2025
Hi there,
We’re so disappointed to hear about the trouble you’ve experienced with your NeverChange Air Purifier MAX. That’s absolutely not the performance we expect from our products, especially so soon after purchase. We appreciate you taking the time to go through the troubleshooting steps, and we understand how frustrating it must be to still see an error code and get no results.
We’d love to help resolve this for you. Please reach out to our Customer Care team by phone at 1-855-427-5127 and we’ll do everything we can to make this right.
Warm regards,
Shark Clean US
We’re so disappointed to hear about the trouble you’ve experienced with your NeverChange Air Purifier MAX. That’s absolutely not the performance we expect from our products, especially so soon after purchase. We appreciate you taking the time to go through the troubleshooting steps, and we understand how frustrating it must be to still see an error code and get no results.
We’d love to help resolve this for you. Please reach out to our Customer Care team by phone at 1-855-427-5127 and we’ll do everything we can to make this right.
Warm regards,
Shark Clean US
Written by a customer while visiting sharkninja.com