Customer reviews from sharkninja.com
Shark - Refurbished Excellent - NeverChange Air Purifier MAX, 5-Year Filter Life, 1400 sq. Ft - White
Average customer rating
4.4
(375 Reviews)
Rating breakdown 375 reviews
5 Stars
277
4 Stars
45
3 Stars
15
2 Stars
6
1 Star
32
85%of customers recommend this product.
(
176 out of
206)
Customer Reviews for Shark - Refurbished Excellent - NeverChange Air Purifier MAX, 5-Year Filter Life, 1400 sq. Ft - White
Customer Rating
1
No change in air quality and HUGE
on August 3, 2024
Posted by: Rebecca74
from Rhode Island
Gender:Female
It doesn’t work nearly as well as the other brand I have. It is HUGE and way too loud. We have had it over week and has not changed the air quality in the room at all. Returning.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, September 5, 2024
Hello,
Thank you for taking the time to leave a review.
We're sorry to hear that you were having trouble with your Air Purifier, and that you’ve returned the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're sorry to hear that you were having trouble with your Air Purifier, and that you’ve returned the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
3
Don’t understand
on November 23, 2024
Posted by: Slyon
I just set this up and when I turned it on it registered 100% good air. Ive been running it now for several hours and it doesn’t change. What’s wrong??
Response from sharkninja.comBy SharkNinja, December 13, 2024
Hello,
Thank you for taking the time to provide your feedback.
Something doesn’t seem quite right about how your air purifier is performing; we’d like to make sure it’s working as it should. Please give our team a call at 1-855-427-5127 so we can help with this.
Kind regards,
Shark Clean
Thank you for taking the time to provide your feedback.
Something doesn’t seem quite right about how your air purifier is performing; we’d like to make sure it’s working as it should. Please give our team a call at 1-855-427-5127 so we can help with this.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
Expensive fan.
on August 7, 2025
Posted by: penny
from Waldorf, MD
Gender:Female
I have had this thing for several months and there really is no rhyme or reason to why it comes on or goes off. It basically detects faint smells (good or bad) and comes on. It does NOTHING for dust, as the dust is collecting around it months later. It just doesn't do what I assumed it was supposed to do.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, August 7, 2025
Hello Penny,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Air Purifier not working as expected. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Air Purifier not working as expected. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
4
Works great
on August 14, 2023
Posted by: Paw3
from Liberty Hill texas
Gender:Male
[This review was collected as part of a promotion.] I received this product a month ago and have been using it every since I got it. Send to work good it’s really convenient to not have to search for filter’s for this. It does seem to run all the time and is pretty quiet it works great
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love this Air Purifier!
on September 5, 2023
Posted by: Mary77
[This review was collected as part of a promotion.] I really like this Shark Air Purifier. It is very easy to set up and it runs very quietly and covers a large area. It has a display that tells you the air quality along with a touchscreen that allows you to select different fan speeds. I also love the fact that you don't need to change the filter. Our house smells fresher since we have been using this.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Bigger then I thought It would be.
on September 21, 2023
Posted by: Linda
I purchased this a few weeks ago. It's bigger then I thought it would be. I have it on low it's quiet and is either reading 99 or 100. It's still early I hoping the dust will be far less then I have now.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Believer I am!
on October 5, 2023
Posted by: Grek79Ital
from New Hampton, NY
Gender:Male
If I could give this 10 stars I would. I have asthma, 2 guinea pigs, 2 dogs and a cat, I have had my share of air purifiers in my lifetime, even the really expensive ones that start with a D and end with a N, and lemme tell you this machine has been telling me I have bad clean air for a few hours as it did its thing, mind you, the room I put it in has a winix and a Dyson in it, I immediately can tell a difference in the air. I am a believer!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Waste of money!
on August 30, 2024
Posted by: Melanie
from AZ
Gender:Female
Purchased this about 2 months ago and have only been able to use it for a few weeks. The big filter on the inside smells horrible! I have a fairly clean house it just gets dusty from a dirt road. I live in the desert so humidity is non existent. The filter smells like dirty feet, it is so disgusting. I’ve tried cleaning it and it still smells. DO NOT BUY THIS MACHINE.
No, I would not recommend this to a friend.
Response from sharkninja.comBy Shark Clean, September 23, 2024
Hello Melanie,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark NeverChange Air Purifier. Please reach out to our team by phone at 1-855-427-5125 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, we'd be happy to look into this for you.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark NeverChange Air Purifier. Please reach out to our team by phone at 1-855-427-5125 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, we'd be happy to look into this for you.
Kind regards,
Written by a customer while visiting sharkninja.com