Customer reviews from sharkninja.com
Shark - Refurbished Excellent - NeverChange Air Purifier MAX, 5-Year Filter Life, 1400 sq. Ft - White
Average customer rating
4.4
(414 Reviews)
Rating breakdown 414 reviews
5 Stars
304
4 Stars
49
3 Stars
16
2 Stars
8
1 Star
37
86%of customers recommend this product.
(
185 out of
216)
Customer Reviews for Shark - Refurbished Excellent - NeverChange Air Purifier MAX, 5-Year Filter Life, 1400 sq. Ft - White
Customer Rating
5
I can breath & smell again!
on September 23, 2026
Posted by: AmandaW
I am grateful for my Shark, Never Change, Air Purifier. I was suffering from sinus for almost a year, and now, after 2 months, I can breathe and smell again!
One feature I like, is that the fan speed may increase, if it detects a pollutant, to clean the air quickly. It decreases back down, once clear, to save on electricity.
I mainly keep it on my nightstand, but have used it in my office and basement too. We left on vacation, and mived it in the basement with our two cats and 5 litterboxes. The air wasn't bad, considering the time & use of the litter.
The filter screen was easy to clean and the Hepa filter looks good, also.
Written by a customer while visiting influenster.com
Customer Rating
2
It's fine, has flaws, but does the job
on September 20, 2026
Posted by: Pierre28
Cons:
1. The air filter lasted 9 months. I'd usually have it on when I get home from work, almost always on auto. I didn't expect 5 years, but 1/5 of the advertised lifetime is disappointing.
2. The bottom rotating lid/door for filter access does not click or snap shut or anything. It is very, very prone to opening whenever you move the purifier. Other reviewers mention this. It's more annoying than it sounds.
3. Figuring out the replacement filter situation should be easier. Here's my free advice to Shark: the ease of figuring out replacement filters should be a selling point.
1. The air filter lasted 9 months. I'd usually have it on when I get home from work, almost always on auto. I didn't expect 5 years, but 1/5 of the advertised lifetime is disappointing.
2. The bottom rotating lid/door for filter access does not click or snap shut or anything. It is very, very prone to opening whenever you move the purifier. Other reviewers mention this. It's more annoying than it sounds.
3. Figuring out the replacement filter situation should be easier. Here's my free advice to Shark: the ease of figuring out replacement filters should be a selling point.
Pros:
1. Seems to do its job, especially with smells. It does have a scent packet thing, but it runs out quickly and in my opinion isn't needed. If I were willing to spend the money, I'd get the scent refills. I hate strong scents to the point that I think kitchens should be separate buildings, but this scent is well made.
2. Very simple, straightforward interface and controls. No ridiculous app to download or a maze of menus to scroll through. No complicated set up. Just plug and go.
1. Seems to do its job, especially with smells. It does have a scent packet thing, but it runs out quickly and in my opinion isn't needed. If I were willing to spend the money, I'd get the scent refills. I hate strong scents to the point that I think kitchens should be separate buildings, but this scent is well made.
2. Very simple, straightforward interface and controls. No ridiculous app to download or a maze of menus to scroll through. No complicated set up. Just plug and go.
I'm giving it 2 stars because they should be more realistic about the 5 year claim, and the bottom filter lid needs to be fixed. Other than that, I'm happy with it and don't regret purchasing it at all.
I personally, would rather have a rectangle shaped purifier and I wouldn't put the output vents directly on top. If something falls into the top vents, it's pretty much stuck in there even if you turn the purifier upside down and try to shake it out. You will hear the tiny crunching rattling sound when the fan spins.
Response from sharkninja.comBy SharkNinja, SharkNinja, September 26, 2026
Hi there,
Thank you for taking the time to share your review.
We're pleased to hear that the air purifier has been effective at helping with odours and that you've found the controls simple and easy to use. We also appreciate your comments about the scent cartridge and straightforward setup, and we're glad these aspects have been positive for you. We're sorry to hear, however, that the filter lifespan did not meet your expectations, and that you've experienced frustration with the filter access door and the process of identifying the correct replacement filter. We also appreciate your additional feedback regarding the top vent design and overall form factor of the unit. Your feedback is important to us and helps us improve both our products and overall customer experience. If you would like assistance with replacement filters or to discuss your concerns further, please contact our Customer Service team, who will be happy to assist you.
https://support.sharkninja.com/contact-us
Kind Regards,
SharkNinja
Thank you for taking the time to share your review.
We're pleased to hear that the air purifier has been effective at helping with odours and that you've found the controls simple and easy to use. We also appreciate your comments about the scent cartridge and straightforward setup, and we're glad these aspects have been positive for you. We're sorry to hear, however, that the filter lifespan did not meet your expectations, and that you've experienced frustration with the filter access door and the process of identifying the correct replacement filter. We also appreciate your additional feedback regarding the top vent design and overall form factor of the unit. Your feedback is important to us and helps us improve both our products and overall customer experience. If you would like assistance with replacement filters or to discuss your concerns further, please contact our Customer Service team, who will be happy to assist you.
https://support.sharkninja.com/contact-us
Kind Regards,
SharkNinja
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best air filter ever!
on September 14, 2026
Posted by: YenC
I’m so impressed with the Shark NeverChange air filter. I bought it for my small litter room since I have 3 cats. It definitely helps with the smells and keeping their air fresh and clean in my home. I love the mesh filters on the side to protect the main filter from dust, hair and pet fur. It’s easy to use and perfect for the home. The noise is pretty quiet, even on the max speed it just sounds like a fan. I highly recommend this air filter! I definitely will be getting another one in the future! It helps with my allergies as well!
Written by a customer while visiting influenster.com
Customer Rating
5
Great air purifier
on September 9, 2026
Posted by: SejalP
Absolutely perfect air purifier! I love how easy to clean this product is. Performs great as we have a dog and keep our air feeling fresh. Great value for product and easy to set up
Written by a customer while visiting influenster.com
Customer Rating
5
Amazing air purifier
on August 29, 2026
Posted by: Mariah123
Gender:Female
I bought this a month ago and we can already tell a difference! A must have especially if you have pets! It’s quiet, helps filter out the smell from cooking in our open concept house. Plus my favorite part is not having to spend money on a new filter every 6 weeks!!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Don't waste your money
on August 20, 2026
Posted by: Anonymous
from Texas
Gender:Female
When it works it's good but half the time it's on 0% because it's sensors are clogged. Just bought and it's on 0% about 90% of the time and I constantly have to reset it or "blow it out" even though there's nothing there to blow out. I bought this because the reviews were so good and I'v had nothing but issues. Save your money because it's not worth the crash out or cash out.
Response from sharkninja.comBy Ninja Kitchen, SharkNinja, September 8, 2026
Hi Faith,
Thanks for taking time to leave your review.
We're sorry to hear about the issues you've experienced, especially so soon after purchasing the product. We understand how frustrating it is when you're repeatedly seeing 0% readings and having to reset the unit or clean the sensors without seeing any improvement. Please complete our troubleshooting form via the link below as this helps us determine what is causing the issues you're experiencing. If unsuccessful, you'll be guided to another form to complete. Once completed, our team will work toward a resolution from there.
https://support.sharkninja.com/article/HP150-Series-Shark-NeverChange-Air-Purifier-Troubleshooting-Guide?redirect=false
Kind Regards,
SharkNinja
Thanks for taking time to leave your review.
We're sorry to hear about the issues you've experienced, especially so soon after purchasing the product. We understand how frustrating it is when you're repeatedly seeing 0% readings and having to reset the unit or clean the sensors without seeing any improvement. Please complete our troubleshooting form via the link below as this helps us determine what is causing the issues you're experiencing. If unsuccessful, you'll be guided to another form to complete. Once completed, our team will work toward a resolution from there.
https://support.sharkninja.com/article/HP150-Series-Shark-NeverChange-Air-Purifier-Troubleshooting-Guide?redirect=false
Kind Regards,
SharkNinja
Written by a customer while visiting sharkninja.com
Customer Rating
5
Very Satisfied!
on August 10, 2026
Posted by: skyguy777
from Louisville,TN
Gender:Male
I love the product, very user friendly set up and light weight.
Written by a customer while visiting sharkninja.com
Customer Rating
1
on August 5, 2026
Posted by: Mikeys424
Gender:Male
I am on my 3rd unit because the other two didn't last 6 months. Now the 3rd one just quit working. We clean the filters as required. This is junk. DO NOT BUY !!
Response from sharkninja.comBy SharkNinja, August 6, 2026
Hi there,
Thank you for sharing your experience with us.
We're very sorry to hear about your experience, especially after being on your third unit and encountering the same level of disappointment. This is certainly not the experience we want for our customers. We'd like the opportunity to look into this further and see how we can help. Please contact us using the link below, our team is here waiting to explore warranty options.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Thank you for sharing your experience with us.
We're very sorry to hear about your experience, especially after being on your third unit and encountering the same level of disappointment. This is certainly not the experience we want for our customers. We'd like the opportunity to look into this further and see how we can help. Please contact us using the link below, our team is here waiting to explore warranty options.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com