Customer reviews from sharkninja.com
Shark - Refurbished Excellent - NeverChange Air Purifier MAX, 5-Year Filter Life, 1400 sq. Ft - White
Average customer rating
4.4
(414 Reviews)
Rating breakdown 414 reviews
5 Stars
304
4 Stars
49
3 Stars
16
2 Stars
8
1 Star
37
86%of customers recommend this product.
(
185 out of
216)
Customer Reviews for Shark - Refurbished Excellent - NeverChange Air Purifier MAX, 5-Year Filter Life, 1400 sq. Ft - White
Customer Rating
5
Replacement Shark Air Purifier
on September 22, 2025
Posted by: Mike G
from Virginia Beach, VA
Gender:Male
This Air Purifier Max was a replacement for a prior air purifier purchase that the air sensor became defective. Shark replaced my air purifier under warranty with a better HP302 model. It was received very quickly and is working Great. I highly recommend Shark products and specifically their Air Purifier Max HP302. They stand behind their products.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Not goodThe sensor never went higher than 86%...
on September 22, 2025
Posted by: iroc
The sensor never went higher than 86%... I will return and try another brand
Response from sharkninja.comBy SharkNinja, September 22, 2025
Hi Iroc, Thank you for taking the time to leave a review and share your experience with the Shark NeverChange Air Purifier. We’re sorry to hear that the sensor never went higher than 86%. We understand how disappointing this can be. If you haven’t already, please check our troubleshooting guide, which covers common sensor issues and solutions: https://support.sharkclean.com/hc/en-us/articles/13078360838812-HP150-Series-Shark-NeverChange-Air-Purifier-Troubleshooting-Guide. If the troubleshooting steps do not resolve the issue, the guide will direct you to our Customer Care line for further assistance. We appreciate you giving Shark a try, and we’re here if you have any further questions or need support with your return. Kind regards, Shark Home US
Written by a customer while visiting sharkninja.com
Customer Rating
1
WASTE of Money
on September 21, 2025
Posted by: AussMom
from Wisconsin
Gender:Female
I am so incredibly disappointed with this purchase. I spent a lot of money purchasing this item (air purifier Max) and two smaller ones for our home. We have three long hair doggies (border collie and Aussies) that leave a lot of hair and dander. It is a lot of work to keep the home clean and our allergies at bay. I was researching ways to keep the home cleaner and us healthier and everyone recommended air purifiers, so I went with a brand I trust. I also have two shark vacuums. There has been ZERO improvement in the quality of the air in our home. There has been no reduction in the amount of dust in the home. No reduction in the amount of pet hair in the home. I'm still having to do just as much manual cleaning now as I did before we purchased them. It always says 100% air quality unless we're cooking something particularly smelly then it does kick on for a bit. I purchased this at the end of June - so three months later and the filter says it's at 78% already. I know never change doesn't mean never - but I was hoping for more than a year out of it. I feel like this would indicate that there is SOMETHING being done, but I am not seeing it. I check the filters regularly and despite there being plenty of hair in the home (yes, even with vacuuming regularly) and there's just about none in the filter. I'm not sure what this purifier is even doing for us and I wish I could send them all back.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, September 23, 2025
Hi AussMom, Thank you for taking the time to leave a review and share your experience with the Shark Air Purifier Max and the smaller units. We are truly sorry to hear that you have not seen the improvements you were hoping for, especially after investing in multiple units and trusting our brand to help with your home’s air quality and your family’s health. We understand how challenging it can be to manage pet hair and allergies, and we know how disappointing it is when a product does not meet your expectations. Your feedback is very important to us, and we want to help make this right. If you have not already done so, we recommend reaching out to our customer care team so we can better understand your situation and offer further troubleshooting or support. We are here to help and want to ensure you get the best possible performance from your air purifiers. Please feel free to contact us at 1-855-427-5127. Our hours of operation are Monday through Friday from 9am to 9pm EST, and Saturday from 9am to 6pm EST. Kind regards, Shark Home US
Written by a customer while visiting sharkninja.com
Customer Rating
4
Quality Air Purifier
on September 6, 2025
Posted by: randero
from Florida
Gender:Male
Used a couple weeks now and can tell a difference in dust after seeing difference in what I was emptying from Shark robot vacuum, and A/C filter. Really like the pre-filter design. Air quality sensor is amazing, super sensitive/accurate
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Instructions Could Be Better
on August 26, 2025
Posted by: Hoping4CleanerAir
Just bought this as a recommendation from a friend. Set-up instructions were easy; however, it only came with 1 page and nothing about the control panel settings. It took me a long time to find my model (the website is huge) and finally found the manual. But, the font is so tiny on the control panel I had to get magnifying glass to read. Shark can do better. You should send complete instructions with this product. Some folks do not have internet and capability to read tiny font. Please improve. Hoping this unit does what it's supposed to don.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best air purifier
on August 18, 2025
Posted by: Bambi28
from Missouri
Gender:Female
This is by far the best air purifier I have ever used! Very impressed
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love my Air Purifier
on August 17, 2025
Posted by: shortie
So happy with this product. It has cleared our air. I had burnt just a little bit of my toast, and right away, the Shark got to cleaning our air ! We have a cat, and it seems to have cleared that smell as well.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Excellent air quality
on August 12, 2025
Posted by: Sunshine
from California
Gender:Male
Excellent air purifier for clean air. It constantly checks the air quality and turns itself on and off when it is set to auto mode. It is also pretty quiet for the amount of air it cleans. The main hepa filter lasts for 5 years. Hopefully it doesn’t cost too much when it needs to be changed. However the two side filters need to be cleaned regularly.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com