Customer reviews from sharkninja.com
Shark - Refurbished Excellent - NeverChange Air Purifier MAX, 5-Year Filter Life, 1400 sq. Ft - White
Average customer rating
4.4
(402 Reviews)
Rating breakdown 402 reviews
5 Stars
296
4 Stars
48
3 Stars
16
2 Stars
7
1 Star
35
86%of customers recommend this product.
(
181 out of
211)
Customer Reviews for Shark - Refurbished Excellent - NeverChange Air Purifier MAX, 5-Year Filter Life, 1400 sq. Ft - White
Customer Rating
1
Feel the same as Aussmom below.
on October 3, 2025
Posted by: Chalupa559
from CA
Gender:Female
Just as Aussmom said... there is no pet hair and my house remains dusty. I have 2 that cover 1400 in a 1400 sq ft house. The furniture within reach of the unit has a dust layer. The air indicator only changes when I cook. Im running 24/7, check the screens often. The neutralizer is done already. Haven't had them a month yet. I was hoping to walk into a house with less odor and dust.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 6, 2025
Hi there,
Thank you so much for sharing your experience — we’re truly saddened to hear that things haven’t gone as expected. We understand how important clean air and a dust-free home are, especially with pets, and we appreciate the care you’ve taken in running your units continuously and checking the filters regularly.
If the air quality indicator only reacts during cooking and you're still noticing dust and odors, it may suggest the units aren’t circulating air effectively throughout your space. We’d love the opportunity to troubleshoot this with you and make sure your purifiers are performing at their best.
Please reach out to our support team at 1-855-427-5127, and mention this review so we can prioritize your case. We’re here to help and committed to making this right.
Thank you again for your feedback — it helps us improve and serve you better.
Kindly,
Shark Clean US
Thank you so much for sharing your experience — we’re truly saddened to hear that things haven’t gone as expected. We understand how important clean air and a dust-free home are, especially with pets, and we appreciate the care you’ve taken in running your units continuously and checking the filters regularly.
If the air quality indicator only reacts during cooking and you're still noticing dust and odors, it may suggest the units aren’t circulating air effectively throughout your space. We’d love the opportunity to troubleshoot this with you and make sure your purifiers are performing at their best.
Please reach out to our support team at 1-855-427-5127, and mention this review so we can prioritize your case. We’re here to help and committed to making this right.
Thank you again for your feedback — it helps us improve and serve you better.
Kindly,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
1
Don't buy this one.
on October 3, 2025
Posted by: KPcat
I have the large size in my living room. It picks up all the cooking smells and cleans them away. No issues. I have the smaller one in the room with my litter boxes. It does absolutely nothing. Says the air is 100% all the time. The room is no bigger than a closet. I had it in my master bedroom first and it did nothing for the dust. Smaller one needs work.
Response from sharkninja.comBy SharkNinja, October 6, 2025
Hi there,
Thank you for your honest feedback and for using both sizes of our NeverChange™ air purifiers. We're glad to hear the larger unit is working well in your living room and helping with cooking odors — that’s exactly what it’s designed to do!
We’re sorry to hear the smaller unit isn’t meeting expectations in your litter box room or master bedroom. If the air quality reading consistently shows 100%, it may be due to the sensor not detecting particles at its current placement or limited airflow in the space. We understand that doesn’t reflect your experience, and we’d love to help troubleshoot.
Please reach out to our Customer Care team at 1-855-427-5127 so we can look into this further and ensure your purifier is working as intended. We truly appreciate your feedback — it helps us improve.
Kindly,
Shark Clean US
Thank you for your honest feedback and for using both sizes of our NeverChange™ air purifiers. We're glad to hear the larger unit is working well in your living room and helping with cooking odors — that’s exactly what it’s designed to do!
We’re sorry to hear the smaller unit isn’t meeting expectations in your litter box room or master bedroom. If the air quality reading consistently shows 100%, it may be due to the sensor not detecting particles at its current placement or limited airflow in the space. We understand that doesn’t reflect your experience, and we’d love to help troubleshoot.
Please reach out to our Customer Care team at 1-855-427-5127 so we can look into this further and ensure your purifier is working as intended. We truly appreciate your feedback — it helps us improve.
Kindly,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Dopest purifier
on October 2, 2025
Posted by: MJDO87
from Harbor Beach, MI
Gender:Male
Perfect for my basement! Easy to use and looks amazing
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Amazing
on September 24, 2025
Posted by: abss
from Algoma, WI
Gender:Female
Love it so much. I can see such a difference. We don’t have a vent in our kitchen and our house doesn’t smell like whatever we cooked the night before anymore
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Replacement Shark Air Purifier
on September 22, 2025
Posted by: Mike G
from Virginia Beach, VA
Gender:Male
This Air Purifier Max was a replacement for a prior air purifier purchase that the air sensor became defective. Shark replaced my air purifier under warranty with a better HP302 model. It was received very quickly and is working Great. I highly recommend Shark products and specifically their Air Purifier Max HP302. They stand behind their products.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Not goodThe sensor never went higher than 86%...
on September 22, 2025
Posted by: iroc
The sensor never went higher than 86%... I will return and try another brand
Response from sharkninja.comBy SharkNinja, September 22, 2025
Hi Iroc, Thank you for taking the time to leave a review and share your experience with the Shark NeverChange Air Purifier. We’re sorry to hear that the sensor never went higher than 86%. We understand how disappointing this can be. If you haven’t already, please check our troubleshooting guide, which covers common sensor issues and solutions: https://support.sharkclean.com/hc/en-us/articles/13078360838812-HP150-Series-Shark-NeverChange-Air-Purifier-Troubleshooting-Guide. If the troubleshooting steps do not resolve the issue, the guide will direct you to our Customer Care line for further assistance. We appreciate you giving Shark a try, and we’re here if you have any further questions or need support with your return. Kind regards, Shark Home US
Written by a customer while visiting sharkninja.com
Customer Rating
1
WASTE of Money
on September 21, 2025
Posted by: AussMom
from Wisconsin
Gender:Female
I am so incredibly disappointed with this purchase. I spent a lot of money purchasing this item (air purifier Max) and two smaller ones for our home. We have three long hair doggies (border collie and Aussies) that leave a lot of hair and dander. It is a lot of work to keep the home clean and our allergies at bay. I was researching ways to keep the home cleaner and us healthier and everyone recommended air purifiers, so I went with a brand I trust. I also have two shark vacuums. There has been ZERO improvement in the quality of the air in our home. There has been no reduction in the amount of dust in the home. No reduction in the amount of pet hair in the home. I'm still having to do just as much manual cleaning now as I did before we purchased them. It always says 100% air quality unless we're cooking something particularly smelly then it does kick on for a bit. I purchased this at the end of June - so three months later and the filter says it's at 78% already. I know never change doesn't mean never - but I was hoping for more than a year out of it. I feel like this would indicate that there is SOMETHING being done, but I am not seeing it. I check the filters regularly and despite there being plenty of hair in the home (yes, even with vacuuming regularly) and there's just about none in the filter. I'm not sure what this purifier is even doing for us and I wish I could send them all back.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, September 23, 2025
Hi AussMom, Thank you for taking the time to leave a review and share your experience with the Shark Air Purifier Max and the smaller units. We are truly sorry to hear that you have not seen the improvements you were hoping for, especially after investing in multiple units and trusting our brand to help with your home’s air quality and your family’s health. We understand how challenging it can be to manage pet hair and allergies, and we know how disappointing it is when a product does not meet your expectations. Your feedback is very important to us, and we want to help make this right. If you have not already done so, we recommend reaching out to our customer care team so we can better understand your situation and offer further troubleshooting or support. We are here to help and want to ensure you get the best possible performance from your air purifiers. Please feel free to contact us at 1-855-427-5127. Our hours of operation are Monday through Friday from 9am to 9pm EST, and Saturday from 9am to 6pm EST. Kind regards, Shark Home US
Written by a customer while visiting sharkninja.com
Customer Rating
4
Quality Air Purifier
on September 6, 2025
Posted by: randero
from Florida
Gender:Male
Used a couple weeks now and can tell a difference in dust after seeing difference in what I was emptying from Shark robot vacuum, and A/C filter. Really like the pre-filter design. Air quality sensor is amazing, super sensitive/accurate
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com