Customer reviews from sharkninja.com
Shark - Refurbished Excellent - NeverChange Air Purifier MAX, 5-Year Filter Life, 1400 sq. Ft - White
Average customer rating
4.4
(402 Reviews)
Rating breakdown 402 reviews
5 Stars
296
4 Stars
48
3 Stars
16
2 Stars
7
1 Star
35
86%of customers recommend this product.
(
181 out of
211)
Customer Reviews for Shark - Refurbished Excellent - NeverChange Air Purifier MAX, 5-Year Filter Life, 1400 sq. Ft - White
Customer Rating
1
Horrible sensor issues
on October 21, 2025
Posted by: Corgilady
from Wyoming
Gender:Female
Sensor broke and get nothing but an error code. It no longer works after only 20 days🥴 I e called and went thru the check list to fix it but it always just says 0 and blows air. Useless.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 21, 2025
Hi there,
We’re so disappointed to hear about the trouble you’ve experienced with your NeverChange Air Purifier MAX. That’s absolutely not the performance we expect from our products, especially so soon after purchase. We appreciate you taking the time to go through the troubleshooting steps, and we understand how frustrating it must be to still see an error code and get no results.
We’d love to help resolve this for you. Please reach out to our Customer Care team by phone at 1-855-427-5127 and we’ll do everything we can to make this right.
Warm regards,
Shark Clean US
We’re so disappointed to hear about the trouble you’ve experienced with your NeverChange Air Purifier MAX. That’s absolutely not the performance we expect from our products, especially so soon after purchase. We appreciate you taking the time to go through the troubleshooting steps, and we understand how frustrating it must be to still see an error code and get no results.
We’d love to help resolve this for you. Please reach out to our Customer Care team by phone at 1-855-427-5127 and we’ll do everything we can to make this right.
Warm regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
2
Scam
on October 21, 2025
Posted by: Don't work
from Fl
Gender:Female
I have had it about 2maybe 3 weeks now & ive seen NO difference? It ALWAYS says 100 air which i k ow is false! I have 7 pups & none of the filters have been dirty with dust,hair which we have a lot or anything! I just feel like it blows out scent periodically & thats it!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 23, 2025
Hi there,
Thank you for sharing your experience. We’re truly disappointed to hear that your NeverChange Air Purifier hasn’t delivered the results you expected, especially in a home with multiple pets where clean air is so important.
The purifier is designed to monitor air quality and adjust accordingly, but if it’s consistently reading 100 with no visible filter change, it may not be functioning properly. We’d love the opportunity to troubleshoot this with you and ensure everything is working as it should.
Please reach out to our Customer Care team at 1-855-427-5127 so we can assist you directly. Your feedback is incredibly valuable and helps us improve our products and service.
Warm regards,
Shark Clean US
Thank you for sharing your experience. We’re truly disappointed to hear that your NeverChange Air Purifier hasn’t delivered the results you expected, especially in a home with multiple pets where clean air is so important.
The purifier is designed to monitor air quality and adjust accordingly, but if it’s consistently reading 100 with no visible filter change, it may not be functioning properly. We’d love the opportunity to troubleshoot this with you and ensure everything is working as it should.
Please reach out to our Customer Care team at 1-855-427-5127 so we can assist you directly. Your feedback is incredibly valuable and helps us improve our products and service.
Warm regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great purifier
on October 20, 2025
Posted by: NADs
I have had this purifier for a few weeks and it is awesome. It’s super quiet and works super quick when it has to clean the air. My old one was very load had to turn up the tv when it was cleaning the air.
Written by a customer while visiting sharkninja.com
Customer Rating
4
on October 19, 2025
Posted by: Shebba
from Pa
Gender:Female
The only disappointment is that I have had to replace the filter already and it has only been 6 months.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Well-worth the investment.
on October 15, 2025
Posted by: Remi
from South Dakota
Gender:Female
I've had this air purifier for a couple of days and inadvertently put it to the test. I have a wood stove in the same room as the purifier. I made a fire in the stove that didn't quite get going right away and I needed to open the door to shir the fire. Upon opening the stove door, smoke billowed into the room. The air quality dropped into the yellow zone with a reading of 73. The purifier went into immediate action and within about 15 minutes the air quality returned to the blue zone with a reading of 100. Aside from that, I also noticed that there is almost no dust settling on furniture that I usually had to dust daily even though I had an Alene purifier sitting right next to the furniture. IMO, this air purifier is well-worth the investment. My only beef is that it doesn't come in black.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Exactly what I expected.
on October 13, 2025
Posted by: BReal75
from Denver,CO
Gender:Male
It works as intended. I'm using it in my master bedroom suite. I like that the remote control from my previous shark he401 works with it. I'm not sure what the other reviewers are expecting it to do. The only issue I have, is the sensor on this model and my previous he401 model react to my humidifier in the winter.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love this air purifier!
on October 10, 2025
Posted by: Colorado M.M.M.
Gender:Male
I did not think this was going to be as good as it turned out! The air quality in my house is GREAT! Just set it on AUTO and it cleans the air as needed. I even noticed better sleep and not waking up in the morning all stuffed up. This is a great unit, I purchased one for up stairs and down stairs. VERY IMPRESSED!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Pricey, but very useful
on October 4, 2025
Posted by: Gadgetbiker
We have had this model for several months. The volume of pet hair and dirt it catches is staggering. We just purchased another for another room and a smaller one for the bedroom. Very satisfied.
Written by a customer while visiting sharkninja.com