Customer reviews from sharkninja.com
Shark - Refurbished Excellent - NeverChange Air Purifier MAX, 5-Year Filter Life, 1400 sq. Ft - White
Average customer rating
4.4
(414 Reviews)
Rating breakdown 414 reviews
5 Stars
304
4 Stars
49
3 Stars
16
2 Stars
8
1 Star
37
86%of customers recommend this product.
(
185 out of
216)
Customer Reviews for Shark - Refurbished Excellent - NeverChange Air Purifier MAX, 5-Year Filter Life, 1400 sq. Ft - White
Customer Rating
5
Awesome air purifier
on November 29, 2025
Posted by: Ramirez
from Lincoln park Michigan
Gender:Female
I just bought not to long ago! As soon as I turned it on you could tell it was working!! Best air purifier ever! We love it.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Easy to operate
on November 22, 2025
Posted by: JAJ1
Bought two units, they work great! Easy trouble free set up.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Amazing air purifier
on November 22, 2025
Posted by: Jelly
Gender:Female
LOVE LOVE LOVE! I bought this at the recommendation of a family member. Worth every penny
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Small, compact extremely efficient air purifier wi
on November 21, 2025
Posted by: E3 North Port
I bought two of these air purifiers. The two big takeaways are:
1) They are highly efficient and very quiet! They only turn on automatically when the air analyzer identifies that particulates in the air need to be removed. This saves primary energy use and keeps the air fresh.
2) They have integrated scent production using remarkably well-priced scent pods. Makes the rooms smell really nice but not with overpowering scents. A definite benefit.
1) They are highly efficient and very quiet! They only turn on automatically when the air analyzer identifies that particulates in the air need to be removed. This saves primary energy use and keeps the air fresh.
2) They have integrated scent production using remarkably well-priced scent pods. Makes the rooms smell really nice but not with overpowering scents. A definite benefit.
The purifiers put Hunter purifiers to shame.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Seems to work great....for a week
on November 17, 2025
Posted by: RecombinantDAD
from St. Louis MO
Gender:Male
Broke after 5 days, making a horrendous squealing noise whenever running. Called for support and they couldn't replace it for a few weeks, called back and they still cannot replace it. I'll be honest I'm getting pretty mad at the whole ordeal.
Response from sharkninja.comBy SharkNinja, November 18, 2025
Hello there,
Thank you for taking the time to leave a review.
We're genuinely sorry to hear about the issues you’ve had with your Shark Ion vacuum and the difficulty reaching our Customer Service team. That’s not the experience we want for our customers, and we completely understand your frustration. We will absolutely share your feedback regarding your experience with the relevant teams internally.
Kind Regards,
Shark Clean
Thank you for taking the time to leave a review.
We're genuinely sorry to hear about the issues you’ve had with your Shark Ion vacuum and the difficulty reaching our Customer Service team. That’s not the experience we want for our customers, and we completely understand your frustration. We will absolutely share your feedback regarding your experience with the relevant teams internally.
Kind Regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
WORKS AMAZING
on October 30, 2025
Posted by: ChiGuy
Absolutely Amazing. Works Great and would recommend. I have 2 air purifiers and live with one dog. Both are fantastic. I don't understand why the majority of negative feedback is from largely, Female Customers.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Helps with breathing issues smells 6/10
on October 29, 2025
Posted by: Cleanair81
Gender:Female
I smother without mine I keep it clean with alcohol pads an vacuum
Written by a customer while visiting sharkninja.com
Customer Rating
3
Not sure about the accuracy and no odor control.
on October 28, 2025
Posted by: Jahee
from Indianapolis IN
Gender:Female
This sensor did nothing when I sprayed cleaner or air freshener near it. Still showed 199 percent clean air. It did react to blowing smoke into it. The air freshener pack smell is not noticeable unless I have my nose right at it. I’m not sure it works well as animal smells are not cleaned. The carbon should be cleaning animal smells. My blue air one removes odors whereas this shark one doesn’t seem to. I do like the size and quietness of it. My house is less than 1400 sq ft so it should be cleaning my whole house but it doesn’t seem to be fresh even though the air quality shows 100 percent.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 11, 2025
Hello Jahee,
Thank you for taking the time to leave a review.
We’re sorry to hear the product didn’t meet your expectations regarding odor removal and sensor responsiveness. Your insights about air quality readings, fragrance strength, and odor control are very valuable, and we’ll make sure to share them with our product team for review.
We can help troubleshoot to ensure the unit is working as intended. We kindly invite you to reach out to our team via phone at 1-855-427-5127 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re sorry to hear the product didn’t meet your expectations regarding odor removal and sensor responsiveness. Your insights about air quality readings, fragrance strength, and odor control are very valuable, and we’ll make sure to share them with our product team for review.
We can help troubleshoot to ensure the unit is working as intended. We kindly invite you to reach out to our team via phone at 1-855-427-5127 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean
Written by a customer while visiting sharkninja.com