Customer reviews from Lorex
Lorex - 2K QHD Wired Smart Video Doorbell with Person Detection - Black
Average customer rating
4.1
(422 Reviews)
Rating breakdown 422 reviews
5 Stars
236
4 Stars
89
3 Stars
46
2 Stars
15
1 Star
36
Customer Reviews for Lorex - 2K QHD Wired Smart Video Doorbell with Person Detection - Black
Customer Rating
5
It seems that video doorbells
on January 30, 2021
Posted by: Anonymous
It seems that video doorbells are extremely popular devices nowadays (and yes, we've had one for many years ourselves), for personal security as well as property security (with the seemingly increased volume of package deliveries, and unfortunately, package thefts). But, almost all have a cost involved with viewing and storing the videos (in their cloud). The Lorex 2K QHD Wired Video Doorbell provides a solution to removing that expense by having a microSD card slot to record directly to. This model comes with a 32GB WD brand microSD car (which seems to be enough space to keep around 6 weeks of video before it starts overwriting the older, non-protected video files, but it supports up to 256GB).
Looking at the design, it simple white face, with the camera at the top and a decently-sized square-ish doorbell button neat the bottom. It doesn't have the darker, "brushed bronze" that our previous video doorbell, but it isn't bad. When pressing the doorbell button, it plays an "old chime" doorbell sound (at least it is a doorbell related sound compared to some video doorbells). There is a light at the bottom that will turn on when motion is detected, which can also be set as an always on night light. We have all light settings turned off as our front porch is brightly-lit all night.
The installation is fairly easy, but you will need to connect the USB cable first to get everything set up with the Lorex Home app (which is very easy to do). Keep in mind that this is not battery powered, so it does require the existing doorbell wiring. One nice thing they do include is vertical and horizontal angling brackets, in case you do not have flat surface or a direct view of the area you want to view. It does include the right-sized drill bit, along with screws and anchors.
Video quality is great! (just be sure to tap [SD] in the settings at the bottom of the video to change to [HD] to get the best quality�) The 2K resolution is at 2560x1920, which compared to our previous doorbell at 1280x720 is such a great improvement. And the 4:3 ratio is much better suited than 16:9 for doorbell video for showing more detail. And with enabling HDR, it definitely helps our situation of a deeper porch with a lot of brightness across the street (we can actually now see who is at the door during the day!). With our lit porch, nighttime quality is still very good.
The Lorex Home app used for viewing and configuring the doorbell is pretty good. There are many different settings to configure. The Motion Zones settings, for General and Person, are set up in different ways. For General, you can select blocks of the viewable area you want to be included. This has been nice as it has reduced the street traffic triggering the notifications to none. For Person, you'll adjust 6-point polygon to cover the are you wanting to detect. When viewing the Timeline history, it is nice that you pinch-zoom the time bar to make it easier to get to a different time during the day, but when you enter the Timeline, it will start at the beginning of the day, instead of the current time, which can be a bit of hassle if you are quickly trying to view what just was detected. For wireless network connection, the doorbell support 5GHz Wireless-AC as well as 2.4GHz Wireless-N (but N may still be recommended for a more reliable connection unless the wireless router is very close to the doorbell).
One thing about the Lorex Home app that I wish was there is that there is no tablet/landscape mode, at least not until viewing the video in full screen (which I have for some other security video camera apps). Also, at first I was a little worried as there seemed to be a 6-second round trip conversation delay, but latest live interactions has been only about 2 seconds (1 second to, 1 second back). And with the Android notification, it does send an image, but it is too small to really see who it is. At least my old doorbell app had added a larger image to quickly view, which was a nice ...
Written by a customer while visiting Lorex
Customer Rating
5
Included- The video doorbell, USB
on January 30, 2021
Posted by: Anonymous
Included- The video doorbell, USB cable, local storage on a microSD card, mounting wedges, mounting base, chime kit, anchors and screws, wires and backup cable, drill bit and quick start guide.
To get started- Download the Lorex Home app and set up an account. There are installation videos and in app instructions available. The installation of the chime kit, mounting brackets and video doorbell were very easy. The instructions were clear and easy to follow. It didn't take long to install.
The Lorex Video Doorbell is very customizable and the app makes it very easy to adjust your settings. There is motion detection and person detection. You can have have the doorbell record video and send notifications when motion and/or a person is detected. There are multiple sensitivity levels for each. The options for the light settings are also impressive. There is a night light, that can be set for certain times of day, the brightness can be adjusted, and there is even a deterrence light mode that can flash or be solid and the LED colors can be either red, blue or green.
The picture quality is impressive, whether it's night or day. Even without our porch lights on, you can clearly see the person who is at the door at nighttime in the dark. The video quality can be set at low (480p), medium (1080HD) or high (2x1080HD).
There are also sound settings. You can choose the volume of the siren and the Two-Way Talk volume. The Lorex allows you to speak to the person outside at the door and have a full conversation. It also provides 3 quick doorbell responses you can use- "We'll be right there. Please leave the package at the door. And-nobody can come to the door right now." Or could you also set up your own personal custom response.
I am very impressed with the Lorex Wired 2K Video Doorbell. There isn't anything that I can think of that this doorbell does not have. The endless setting options it offers is exceptional. You can truly personalize it for your needs. It's perfect that it does not charge any monthly fees for any of the extra features. It is all included, even the video storage. This makes it the best video doorbell out there.
Written by a customer while visiting Lorex
Customer Rating
5
The installation of the doorbell
on January 30, 2021
Posted by: Anonymous
The installation of the doorbell took about 20 minutes. It would have been faster but the house builder back in the 70�s made every penny count, so there was no extra wire in the cement block. That made me have to go to the 2nd installation detail and use the extension leads they supply. I was please with the leads and the wire nuts. They looked cheap but when I used them with the 1 stranded wire and the 1 solid wire they screwed on tight, good quality wire nuts. I used the tilt up backing plate. I would really liked to have been able to use the tilt up and the turn plate. My existing doorbell was installed low on the side of the house and very close to the door. This was done well before cameras were ever though about. I would like to see them add and angled up/down with turn available to be added. As is stands I have a full view of the door but not of the patio where someone could stand. This is by no means a negative on Lorex, just a request for them to add another mounting option. In step 8 of the instructions, they say to loop the wire around the screws. The diagram has the wire wrapping the wrong way, the way it�s shown will force the wire to come off the screw when you tighten it. They also show you turning the screwdriver the wrong way. If you are a complete novice at things like this it will mess you up. I used the extension wires so this step didn�t apply to me. From there on out everything went as it should. I had to reread a few spots in the software setup because you hit the �Next� button and the screen looks the same, but the instructions are different. So make sure you slowly read the instructions, don�t just look at the pictures.
For software there are IOS and Android versions. The Android version has a small issue with the menus and text sizes. I have my text set just a small amount larger than normal, you honestly wouldn�t notice it unless you had 2 phones next to each other. However in the settings menu, and any menu for that matter, text boxes and what they say will be over the function their supposed to handle. In my case since it�s such a small amount I can make out and even click the button under the offending text box. On IOS this is not an issue, Text boxes seem to resize accordingly. I set the doorbell up using my Android phone. I then added my wife on her iPhone. I gave her full permissions to everything. Even with that setting I am the only one who can clear recordings. Even after I clear them they still show up on the IOS phone, just with a Lorex thumbnail. If you click on the now incorrect thumbnail it plays the correct video, even though I deleted it. So someplace along the way, when I delete a saved video, it stays on the card and is no longer available to the Android phone, but still available on the IOS phone. Lorex needs to do a little work on their APP, this is evident from the 2 starts it gets in both IOS and Android APP stores. The APP does work, do not read into this that it doesn�t, it does. It sends notifications as requested, you can talk to the person at the door, you can turn the light on and off as you wish, just they seem to have missed some interface details. Believe me, I would rather have some interface mistakes than an APP that doesn�t work at all. After reading other comments about other doorbells I believe Lorex has a good thing going with this one. Video is clear, day or night. Audio is usable but lags a little. This is completely normal with Video/Audio security cameras. Because of our area I have many security cameras around my house. We live in a good neighborhood that backs up against a not so good one. The Doorbell comes with a 32 gig WD Purple micro SD card already installed. It includes the chime adapter kit for the mechanical chimes, like mine. It requires only an account with Lorex to function, NO DATA PLAN REQUIRED. They don�t ask for a credit card and don�t even try to sell you one. Good job Lorex! The APP sends notifications that you select, and if you know wha...
For software there are IOS and Android versions. The Android version has a small issue with the menus and text sizes. I have my text set just a small amount larger than normal, you honestly wouldn�t notice it unless you had 2 phones next to each other. However in the settings menu, and any menu for that matter, text boxes and what they say will be over the function their supposed to handle. In my case since it�s such a small amount I can make out and even click the button under the offending text box. On IOS this is not an issue, Text boxes seem to resize accordingly. I set the doorbell up using my Android phone. I then added my wife on her iPhone. I gave her full permissions to everything. Even with that setting I am the only one who can clear recordings. Even after I clear them they still show up on the IOS phone, just with a Lorex thumbnail. If you click on the now incorrect thumbnail it plays the correct video, even though I deleted it. So someplace along the way, when I delete a saved video, it stays on the card and is no longer available to the Android phone, but still available on the IOS phone. Lorex needs to do a little work on their APP, this is evident from the 2 starts it gets in both IOS and Android APP stores. The APP does work, do not read into this that it doesn�t, it does. It sends notifications as requested, you can talk to the person at the door, you can turn the light on and off as you wish, just they seem to have missed some interface details. Believe me, I would rather have some interface mistakes than an APP that doesn�t work at all. After reading other comments about other doorbells I believe Lorex has a good thing going with this one. Video is clear, day or night. Audio is usable but lags a little. This is completely normal with Video/Audio security cameras. Because of our area I have many security cameras around my house. We live in a good neighborhood that backs up against a not so good one. The Doorbell comes with a 32 gig WD Purple micro SD card already installed. It includes the chime adapter kit for the mechanical chimes, like mine. It requires only an account with Lorex to function, NO DATA PLAN REQUIRED. They don�t ask for a credit card and don�t even try to sell you one. Good job Lorex! The APP sends notifications that you select, and if you know wha...
Written by a customer while visiting Lorex
Customer Rating
4
Could easily be 5*'s, but...
on January 24, 2021
Posted by: Anonymous
Could easily be 5*'s, but... This doorbell camera is top notch. It's easy to install. The provided hardware was needed in my situation, and I was impressed with what they provided. The picture quality in on par with any camera out there.
Picture Quality:
The camera itself provides a very high quality picture whether it's night or day. The auto nigh mode works perfectly as well.
The camera itself provides a very high quality picture whether it's night or day. The auto nigh mode works perfectly as well.
Person Detection:
My favorite part of this doorbell camera is the "Person Detection". I live on a busy street, and not once did I get a notification about a moving car. We also have a lot of trees, and with one of my other security systems, I would constantly be notified when a tree branch or a shadow started moving. We also tend to have a lot of nighttime cats and other critters that roam around, and again, no false alarms. I love that.
My favorite part of this doorbell camera is the "Person Detection". I live on a busy street, and not once did I get a notification about a moving car. We also have a lot of trees, and with one of my other security systems, I would constantly be notified when a tree branch or a shadow started moving. We also tend to have a lot of nighttime cats and other critters that roam around, and again, no false alarms. I love that.
Quick Responses:
Another feature built in is "Quick Responses". When someone rings your doorbell, you get notified on your phone as if you're receiving a phone call. The option for quick responses is kind of buried on the screen, meaning you have to click an icon with small print, and then the quick response selections become available. In my experience, it's been easier to just answer the notification like a phone call and be done with it. It's much easier for me that way.
Another feature built in is "Quick Responses". When someone rings your doorbell, you get notified on your phone as if you're receiving a phone call. The option for quick responses is kind of buried on the screen, meaning you have to click an icon with small print, and then the quick response selections become available. In my experience, it's been easier to just answer the notification like a phone call and be done with it. It's much easier for me that way.
Nightlight:
There is a built in nightlight that is on the bottom of the doorbell. This can be useful in a dark area, but where I live, I have a street lamp in front of my house, and the need for is is not necessary. It can also be set to go on if a person is detected. In my situation, we also have sidewalks and a lot of foot traffic, so mine was constantly going on. I have mine set to off.
There is a built in nightlight that is on the bottom of the doorbell. This can be useful in a dark area, but where I live, I have a street lamp in front of my house, and the need for is is not necessary. It can also be set to go on if a person is detected. In my situation, we also have sidewalks and a lot of foot traffic, so mine was constantly going on. I have mine set to off.
Monthly Fees:
NONE! This is reason enough to chose this doorbell over many others. Most of the others charge a monthly fee for extra features like people detection.
NONE! This is reason enough to chose this doorbell over many others. Most of the others charge a monthly fee for extra features like people detection.
App:
The app is straight forward and easy to use, BUT... in may case, the geofencing option does not work. I have a Galaxy S8+, and all the other security apps that use geofencing work as they should. A few emails back and forth with support did not yield any positive results so far, and for that, I have to take away 1 star.
The app is straight forward and easy to use, BUT... in may case, the geofencing option does not work. I have a Galaxy S8+, and all the other security apps that use geofencing work as they should. A few emails back and forth with support did not yield any positive results so far, and for that, I have to take away 1 star.
Everything is Built-In:
I really like that everything is built into the doorbell camera. This makes installation easy. The need for a "home base" is not needed because the storage is built right in. The included 32GB SD card should be more than enough in most situations, but you can easily upgrade if needed.
I really like that everything is built into the doorbell camera. This makes installation easy. The need for a "home base" is not needed because the storage is built right in. The included 32GB SD card should be more than enough in most situations, but you can easily upgrade if needed.
If you made it this far, thanks for reading! Overall I like this doorbell camera, and would definitely recommend it to anyone in the market for one.
Written by a customer while visiting Lorex
Customer Rating
5
Great Doorbell
on July 30, 2021
Posted by: Chris
Switched to this from a Ring doorbell -- amazing picture quality during the day and the night. Audio is great too.
Written by a customer while visiting Lorex
Customer Rating
4
Only one annoying problem.
on July 30, 2021
Posted by: James M.
Really do like doorbell, easy install and setup. Great picture and motion control. Everything thing I wanted and expected. But app on my iPhone8 shuts down when trying to open an event. Tech support was great trying to figure out, but couldn’t resolve. Said it must be a setting on my phone. However, it works fine in wife’s iPhone10.
Written by a customer while visiting Lorex
Customer Rating
4
Great, when you finally get it to work
on August 6, 2021
Posted by: Citizen_MM
I had a REALLY hard time getting this to work. Tech support, while friendly, was less than helpful and not very knowledgeable beyond the basic product troubleshooting script they follow. This isn't a knock on the tech, just that their knowledge database isn't good enough.
After returning the 2 I initially bought (at the recommendation of the tech), I purchased another from somewhere else. When hooking it up via the USB cable to install it, I got the same exact error, failed to connect to the doorbell hotspot. I had tried the USB, 16v, and 24v on the transformer with no luck. I had exhausted every idea I could think of with the first two and simply couldn't get them to connect. I even tried 4 different phones, different routers, and still no dice. What FINALLY worked for me was running the transformer at 24v and bypassing the electronic chime, using just the transformer and the little chime box that comes with the doorbell. So, by skipping my electronic chime I was able to get enough voltage (and amps) to power the hotspot on the doorbell. The rest of the installation was a breeze.
Ok, with that unpleasantness out of the way, I can actually talk about the doorbell itself. It sticks out a good bit from the doorframe due to the angle bracket I used but it's not a dealbreaker. After all, it does house a video camera. The bracket itself attaches firmly to the doorframe via 2 screws (they go through both the attachment bracket and the angle bracket if you decide to use it). The camera has a very good picture but be aware that it defaults to 1080p and not 2k, or at least it did for me anyway, so you may have to manually change it to 2k in the phone app options page for the doorbell. The field of view is slightly fish-eyed to ensure it “sees” a person, no matter where they stand near the door. The siren is pretty quiet (on 3, out of 5) but I haven’t tested it any higher and the LED light is plenty bright and can be set to come on at night, etc. I poked around the options a bit and everything is pretty straightforward and easily adjustable.
Bottom line: I really like this doorbell but be SURE you have enough power running through it to perform the install process. Apparently, that hotspot is an energy hog. Thankfully, you only need it to run during setup.
Written by a customer while visiting Lorex
Customer Rating
3
Wish I could use it
on August 11, 2021
Posted by: Hana
The unit & picture quality and ease of installation is 5-star worthy! Unfortunately, the app only allows me to be logged in to one device at a time, so if I'm constantly getting logged out. So when someone presses the doorbell, I have to open the app, enter my password and then wait for a verification code and enter it (switching back and forth between apps on my phone). By the time I manage all this, the person has usually left. Very frustrating!!! Please fix this!
Written by a customer while visiting Lorex