Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
3
Great Technology, Poor Quality
on March 7, 2023
Posted by: bulhead
Gender:Male
Length of ownership:1 month
I had to return my first pair because the left earbud stopped working. After reading online, there is an unreal amount of issues with connectivity. Also, the software on Android is slow and glitchy. If you are lucky enough to get a good pair, the sound and noise cancellation are unmatched.
Response from bose.comBy Nelson Penney, Customer support, March 13, 2023
Hello, I'm glad to hear that you are enjoying the sound quality and noise cancellation. If you are experiencing connection issues, please check our recommended troubleshooting here: https://bose.life/3ZKGg66. Should you need further assistance, feel free to contact our technical support teams, who will be happy to help. https://bose.life/3JA8MSe.
Liam - Customer support
Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
2
Picks up all the wind noise
on March 9, 2023
Posted by: mycoal82
Gender:Male
Length of ownership:1 week
Had for a little over a week and they work great indoors but as soon as I step outside it picks up every breeze and makes for a terrible experience
Response from bose.comBy Nelson Penney, Global Customer Service, March 13, 2023
Hello,
Thanks for your feedback, we're glad to hear that you're having a positive experience with your earbuds. We'd love further details about this wind noise you're experiencing outdoors, do not hesitate to reach out to us via https://bose.life/3lahYna for additional support.
Tegan - Customer Support
Thanks for your feedback, we're glad to hear that you're having a positive experience with your earbuds. We'd love further details about this wind noise you're experiencing outdoors, do not hesitate to reach out to us via https://bose.life/3lahYna for additional support.
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Not up to promise
on March 12, 2023
Posted by: Number one
Gender:Male
Length of ownership:1 month
I like the fit we’re not complete all the people I called. Most frequent complaint is static on Marian. What is your my voice clue.
I will continue to evaluate and return if not
Response from bose.comBy Nelson Penney, Customer support, March 20, 2023
Hello, I am glad that you enjoy the fit of the earbuds. If you are experiencing issues with the audio quality during calls, I recommend that you try some of our troubleshooting suggestions found on our support website here: https://bose.life/3Ly6Aft. Should you need further assistance, feel free to contact our technical support team who will be happy to assist you. https://bose.life/40dfdk0.
Liam - Customer support
Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
5
Great buds
on March 15, 2023
Posted by: Mike
Gender:Male
Length of ownership:1 month
I've had bose buds for years. These are very cool. Spend a lot of time in the gym. So far working for me. We will see.
Written by a customer while visiting bose.com
Customer Rating
2
Fragile
on March 15, 2023
Posted by: brad
Gender:Male
Length of ownership:1 month
I bought these earbuds and on the first attempt to change the size of the silicone holder the end of the bud fell apart ruining the electronics inside. This was my second pair to purchase, the first pair did not do this. Very disappointed since the sound quality was so good with the first pair.
Response from bose.comBy Nelson Penney, Global Customer Service, March 20, 2023
Hi Brad,
We are very sorry to hear that you're having an issue with changing your eartips. These should just slide off the product and not cause any damage to the earbud. We'll be happy to help you further with this, please reach out to us via https://bit.ly/3UNtwsQ so we can get this resolved for you.
Tegan - Bose Customer Support
We are very sorry to hear that you're having an issue with changing your eartips. These should just slide off the product and not cause any damage to the earbud. We'll be happy to help you further with this, please reach out to us via https://bit.ly/3UNtwsQ so we can get this resolved for you.
Tegan - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Nice earbuds, However…
on March 15, 2023
Posted by: Walt76
Gender:Male
Length of ownership:1 month
I replaced my version 1 Bose earbuds with the QCII, and they are an improvement in every way. I also have Bose headphones, and Bose home theater, so I am a fan.
However, I also have Apple AirPod Pro II, and the Apple buds are better at silencing airplane noise, and better at phone calls, and better in “transparency mode”. Bose earbuds definitely have the advantage when listening to music.
However, I also have Apple AirPod Pro II, and the Apple buds are better at silencing airplane noise, and better at phone calls, and better in “transparency mode”. Bose earbuds definitely have the advantage when listening to music.
Written by a customer while visiting bose.com
Customer Rating
3
‘Good’ sound. ‘Not good’ reception.
on March 15, 2023
Posted by: QC II Earbuds
Gender:Male
Length of ownership:1 month
I’ve had the QC II earbuds for a wile now and they basically have good sound (once I turned the bass way down). They have too much bass. Almost skull rattling. Then there is a much bigger issue of recepion. It’s acceptable so far outside of the house, but for some reason they are not consistent in my home. Sorry to say, my old Apple earbuds never had any issue at all. So, I’m a little disappointed.
Response from bose.comBy Nelson Penney, Customer support, March 20, 2023
Hello, if you are finding that there is too much bass on your earbuds, you can adjust them via the equalizer settings in the Bose Music app: https://bose.life/3Z5hwnY. if you are experiencing issues with connection, you can try our troubleshooting steps here: https://bose.life/3n3T21a. Should you need any further assistance please feel free to contact our technical support team who will be happy to help: https://bose.life/3YXBaCl.
Liam - Customer support
Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
3
Bose QC ll Earbuds
on March 15, 2023
Posted by: Karate Mike
Gender:Male
Length of ownership:1 month
I just bought your Bose QC ll Earbuds. Excellent sound, fit and control options. Very disappointed that there is no “Find My Earbuds” feature. Lost my individual earbuds, in the past and always found them. Just a matter of time before it happens with these, with no way to track them.
Response from bose.comBy Nelson Penney, Customer support, March 20, 2023
Hello Mike. I am glad to hear that you are enjoying the sound quality, fit and control features of the QC earbuds II. I recommend that you ensure you are using the correct ear tip and stability bands to have the earbuds securely fitted in your ear to avoid them falling out: https://bose.life/3JPtsF5. Should you need any assistance with anything, feel free to contact our technical support team who will be happy to assist you: https://bose.life/40dfdk0.
Liam - Customer support
Liam - Customer support
Written by a customer while visiting bose.com