Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
3
Great Features, Missing just the L stability band
on March 3, 2023
Posted by: gpathak
Gender:Male
Length of ownership:1 month
I got these earbuds a month ago, they sound great and are very easy to use.
When I unboxed them and took the ear buds out of the case, the left ear piece was missing its stability band, and no Medium stability band was present in the box. the kit just has a small and large.
Had to switch out the ear bands and tip to use a size that does not fit as well :(
Would have give 5 stars if medium band for just 1 ear tip (pre-installed) was not missing.Spoiled the experience.
Would have give 5 stars if medium band for just 1 ear tip (pre-installed) was not missing.Spoiled the experience.
Response from bose.comBy Nelson Penney, Customer support, March 13, 2023
Hello, if you are missing any parts from inside the box, please do contact our technical support team who will be happy to assist you. You can find their contact information here: https://bose.life/407zsQ1.
Liam - Customer support
Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
3
On the fence
on March 3, 2023
Posted by: My buddy
Gender:Male
Length of ownership:1 week
I bought them a 2 weeks ago & I am really on the fence weather to return them or stick it out.
I love my bose but...
Phone quality is Annoying to the person on the other side of the call.
I love my bose but...
Phone quality is Annoying to the person on the other side of the call.
Response from bose.comBy Nelson Penney, Customer support, March 13, 2023
Hello, if you are experiencing audio quality issues during phone calls, I recommend that you check out our troubleshooting steps found on our support website: https://bose.life/3l9ZhQp. Should you need further assistance feel free to message our technical support team who will be happy to help: https://bose.life/407zsQ1.
Liam - Customer support
Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
3
Sounds Great
on March 5, 2023
Posted by: Nursejaye02
Gender:Female
Length of ownership:1 month
I love the sound of the earbuds but I don’t like that you can’t use the left one for talking on the phone.
Response from bose.comBy Nelson Penney, Global Customer Service, March 13, 2023
Hello,
We are happy that you're enjoying the audio of your earbuds. It is possible to use the left earbud on a call, just ensure that your earbuds and Bose Music app are up to date with the latest firmware, to update your firmware, follow this link https://bose.life/3FleZz8
Tegan - Customer Support
We are happy that you're enjoying the audio of your earbuds. It is possible to use the left earbud on a call, just ensure that your earbuds and Bose Music app are up to date with the latest firmware, to update your firmware, follow this link https://bose.life/3FleZz8
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Overall vast improvement over the gen 1
on March 5, 2023
Posted by: Meaghan
Gender:Female
Length of ownership:1 month
We own just about every Bose earphone and earbud on the market.
I personally have extensively used the soundsport, the quietcomfort and now the quietcomfort II earbuds.
The soundsport feels like it compromises the balanced sound for the sweat/water resistant feature.
The quiet comfort gen 1 is balanced but struggles with the fit for smaller ear canals.
The ability to use these daily for conference calls during the shut down was incredible, the company provided alternative was…. I am sure you can guess.
I personally have extensively used the soundsport, the quietcomfort and now the quietcomfort II earbuds.
The soundsport feels like it compromises the balanced sound for the sweat/water resistant feature.
The quiet comfort gen 1 is balanced but struggles with the fit for smaller ear canals.
The ability to use these daily for conference calls during the shut down was incredible, the company provided alternative was…. I am sure you can guess.
I saw the Gen II release and immediately ordered.
I wish I had waited for the limited colors.
The app has more features for balanced sound, the ear buds fit better with the new separate band and bud fit to accommodate smaller canals with larger ear openings.
Overall, my complaints about Gen I have been addressed in GEN II.
I wish I had waited for the limited colors.
The app has more features for balanced sound, the ear buds fit better with the new separate band and bud fit to accommodate smaller canals with larger ear openings.
Overall, my complaints about Gen I have been addressed in GEN II.
Written by a customer while visiting bose.com
Customer Rating
3
Great sound, great features, lasted a day.
on March 5, 2023
Posted by: Vasco in KC
Gender:Male
Length of ownership:1 week
As expected from owning about 12-15 other Bose products, GREAT sound. One of the best Noise Cancellation features if not the best. Range is very solid. They will fit your ear type although it may take some matching up of ear plugs and back straps. Slightly better sound than the original QC’s. Better form and fit though. Smaller charging case with a little bit more battery life.
All that said, mine crapped out at the end of the first day. As I was walking out to my vehicle after using them in the office all day, the right earbud developed a bottoming out and a consistent hiss and static. Of course, being tech saavy, I researched the problem on and off the Bose support site. Nothing restored functionality. I called Bose Cust Service and they set me up for a return. Very personable and responsive. Malfunctions happen so don’t let that discourage you from this product. In fact, as previously mentioned, I’ve got a wide variety of Bose products.
Other negative is the inability to wirelessly charge this case as with the original QC’s. Shame on Bose for dropping the ball on that feature. Rating 3 out of 5 because of the malfunction and no wireless charging for the case.
I returned those to Bose via UPS. I re-bought the product from my local Target so if I have any more issues, it’s a quick swap. Something Bose CS can’t offer. They want you to wait for the return THEN they’ll ship you out a new pair. As part of the “I want it now” state of mind, that was unacceptable hence the local purchase.
I’d recommend these. Lastly, as with any new ear plug, your ears will experience slight fatigue and soreness from the new fitament. No issue there.
Response from bose.comBy Nelson Penney, Customer Care, March 13, 2023
Hi.
Thank you for your post. Sorry to hear that your earbuds developed a static sound. Have you updated the firmware of your earbuds? Usually, this resolves the issue. If you require assistance in the future, please contact us here. https://bose.life/3BgUIIU. We would love to help you more.
Marvin - Bose Customer Support
Thank you for your post. Sorry to hear that your earbuds developed a static sound. Have you updated the firmware of your earbuds? Usually, this resolves the issue. If you require assistance in the future, please contact us here. https://bose.life/3BgUIIU. We would love to help you more.
Marvin - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Pretty decent earbuds
on March 6, 2023
Posted by: Anonymous
Gender:Male
Length of ownership:1 month
There are some improvements from the first gen earbuds, but there are some disadvantages as well. For improvements there is the design of what hold it in your ear that i find is much better. The noise cancelling is also better. The negative is that the battery life is significantly less than the previous gen, i generally have to put it back in its case after about half my work day where as with the first gen they lasted my whole work shift without needing to be charged, however with the new ones i can use the left earbud independently.
Response from bose.comBy Nelson Penney, Global Customer Service, March 13, 2023
Hi there, I'm pleased to hear you're a fan of the QC Earbuds II, especially the comfort and noise-canceling ability. We reached out to you with some help regarding the battery life problem you're having. To re-iterate, one full charge will provide 6 hours of uninterrupted streaming, with the charging case holding an extra 18 hours of juice. We'd recommend you try the steps at https://bose.life/3ri89mw to help, and reach back out to us or contact at https://bose.life/38Q1vZs to let us know how things go, so we can assist further if needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
A nice upgrade
on March 6, 2023
Posted by: B Higgs
Gender:Male
Length of ownership:1 week
A substantial upgrade over Gen 1. Especially the case and size of the earbuds. Apparently the noise cancelling is improved as well.
Written by a customer while visiting bose.com
Customer Rating
4
sound and noise cancelling are teriffic
on March 6, 2023
Posted by: my buds
Length of ownership:1 week
I find it hard to accept a call and it doesn't seem to work with face time. Also which way to turn on Quit and aware? I can't find anyone showing this feature on the web or the Bose site.
Written by a customer while visiting bose.com