Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Noise canceling is incredible
on February 26, 2023
Posted by: Sully1
Gender:Male
Length of ownership:1 month
I have had the bose pods for several years and they were great. But my new Bose pods are noise canceling. Awesome sound quality and the noise canceling is as good ever bit as good as my Bose headphones were.
Written by a customer while visiting bose.com
Customer Rating
5
Impressive sound!
on February 27, 2023
Posted by: Linda89074
Gender:Female
Length of ownership:1 month
I bought the Bose QuietComfort Earbuds about a month ago. I like the sturdiness of the earbuds and the case. Both are made well. The sound quality is amazing!
Written by a customer while visiting bose.com
Customer Rating
5
Well engineered.
on February 27, 2023
Posted by: Dave
Gender:Male
Length of ownership:1 month
I have used these while sanding and using a shop-vac at the same time. They do a great job of canceling the noise.
Written by a customer while visiting bose.com
Customer Rating
5
Super Quiet
on February 27, 2023
Posted by: Shmelissa
Gender:Female
Length of ownership:1 month
I can barely hear any outside noise when I'm listening to my music, these are great!
Written by a customer while visiting bose.com
Customer Rating
5
Beautiful sound!
on February 28, 2023
Posted by: Moe
Gender:Female
Length of ownership:1 month
I bought these a couple of weeks ago and am thrilled with the quality of the sound! I also wanted noise canceling ear buds that would be good for airline travel, but less cumbersome than my other Bose headphones. Bose has never failed to please my ears!
Written by a customer while visiting bose.com
Customer Rating
3
Good but not great on airplanes
on March 1, 2023
Posted by: Leroy
Gender:Male
Length of ownership:1 month
The fit is not perfect, but that’s what you get from in ear buds. Tried all the suggestions…
ANR can’t keep up with loud airplanes- there’s a crackling noise between the two every couple minutes and sometimes the two buds get out of sync (one echos the other). Have to put them both away, turn off and on my phone Bluetooth. I may return and get the Apple AirPods Pro.
ANR can’t keep up with loud airplanes- there’s a crackling noise between the two every couple minutes and sometimes the two buds get out of sync (one echos the other). Have to put them both away, turn off and on my phone Bluetooth. I may return and get the Apple AirPods Pro.
Response from bose.comBy Nelson Penney, Global Customer Service, March 7, 2023
Hi Leroy, I’m sorry to hear the fit hasn’t been perfect, but we reached out to you with a message to help. Have you tried all included sizes of ear tips and stability bands? You shouldn’t be hearing a crackling noise – could you try a reset at https://bose.life/3E6dHq4 to see if this helps? Let us know with a message or at https://bose.life/38Q1vZs if the audio or sync issues continue, so we can look into things further.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
All Good!
on March 2, 2023
Posted by: Greenman0306
Gender:Male
Length of ownership:1 month
The sound quality is great. The fit, once I figured out which piece fit my ears is great. If you're looking for noise cancelling ear buds, these are the buds for you. I'm still getting used to the touch controls, but overall I wouldn't hesitate to buy these again.
Written by a customer while visiting bose.com
Customer Rating
3
Good but not great
on March 2, 2023
Posted by: Sloth
Gender:Male
Length of ownership:1 week
Good ANC and sound quality but the overall experiences are kinda terrible. It always has this hissing sound as a result of ANC. It is so difficult to switch the connection once it is connected. No multipoint connection. Average battery life. It a pretty average headphone.
Response from bose.comBy Nelson Penney, Global Customer Service, March 7, 2023
Hi there, I’m pleased to hear you’re enjoying the sound and noise-cancellation ability of the earbuds! We reached out to you with a message directly to help with the problem you state. To re-iterate, you shouldn’t be hearing a hissing noise when using the earbuds. There may be a noise floor, but this shouldn’t be noticeable. Please try a product reset as shown at https://bose.life/3EvfWDD, and let us know how things go by reaching back out or contacting us at https://bose.life/38Q1vZs.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com