Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
3
The Noice cancelation for calling is poor.
on February 21, 2023
Posted by: QW
Gender:Male
Length of ownership:1 month
This is my second Bose headset in the year that i purchased, both has the same issue. They may be good for listening to music, but to receive calls or make calls this headset are made for that, my only complaint is i wish i could return them for a full refund.
Response from bose.comBy Nelson Penney, Global Customer Service, February 28, 2023
Hey there, glad you're enjoying the sound of your QC Earbuds II! We reached out to you directly with a message to help with your call difficulties, and we appreciate hearing back, so we can troubleshoot with you. To re-iterate here, please try the steps at https://bose.life/3xAboJt. We look forward to hearing from you with a message or at https://bose.life/38Q1vZs, so we can assist you further if needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Bose QuietComfort Earbuds II
on February 22, 2023
Posted by: Dan
Gender:Male
Length of ownership:1 week
It’s been two weeks since I purchased the Earbuds and they are great. It took me a while to learn the download apps but all is working great.
Written by a customer while visiting bose.com
Customer Rating
5
Great sound!
on February 23, 2023
Posted by: buontempopw
Gender:Male
Length of ownership:1 week
I bought these a week ago and I love them, especially the noise cancellation mode. No more stupid wires getting in the way and causing problems.
Written by a customer while visiting bose.com
Customer Rating
3
Doesn't Work For Single Use
on February 23, 2023
Posted by: Bos2666
Gender:Female
Length of ownership:1 month
The left ear doesn't work for single use. It's either the right ear or both
Response from bose.comBy Nelson Penney, Global Customer Service, February 28, 2023
Hi there - I’m sorry to hear your left earbud isn’t working properly – are you updated to the latest firmware? We reached out to you with a message directly to let you know the latest firmware will allow for the independent use of a single earbud for listening or calls. This update is available through the Bose Music App via OTA, so let us know what firmware version your earbuds are running on. If you can't see this, reach back to us with a message, or at https://bose.life/38Q1vZs, and we'll assist further!
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Incredible Noise Canceling
on February 24, 2023
Posted by: scubastx
Gender:Female
Length of ownership:1 month
I purchased these about two weeks ago and the noise canceling features (different modes) are incredible. I bought these specifically for travel but use them for calls at home, while looking at TV in bed when the spouse is sleeping, while walking, and playing pickleball. 🙂 I also love that it comes with different ear size adjustments.
Written by a customer while visiting bose.com
Customer Rating
4
Doesn't connect consistently
on February 26, 2023
Posted by: Ionic
Gender:Male
Length of ownership:1 week
Good upgrade from Gen 1. Love the single ear option when listening to music. Doesn't always connect automatically when I put in my ear.
Written by a customer while visiting bose.com
Customer Rating
3
I liked the previous generation better
on February 26, 2023
Posted by: Redbeard76
Gender:Male
Length of ownership:1 month
I bought these a couple weeks ago. The generation one case felt heavier and better made. This new case (1) feels cheaper and (2) now lacks the 3 aperture LED that showed battery life left in the case. This new case has just a single aperture.
The buds themselves have occasionally disconnected without reason from my phone. Still trying to figure out if it’s something I’m doing.
Finally, the package arrived in a shipping bag with return address being “Returns and Replacements”, Bose Yuma Distribution Center. Maybe it’s planned that way for new products but had me questioning from day 1 if I’ve just paid full price for a refurbished pair.
Response from bose.comBy Nelson Penney, Global Customer Service, March 7, 2023
Hi there, I’m sorry to hear you’ve had some difficulty with the earbuds disconnecting, but we reached out directly to you to help. Have you tried the steps at https://bose.life/3qoM05r? You will only receive a factory-renewed unit if this is what you purchased or understood to be receiving for a service exchange. Let us know how you get on by reaching back out or contacting us at https://bose.life/38Q1vZs.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Sound Quality is good, with the Bose app
on February 26, 2023
Posted by: Sausage Fingers
Length of ownership:1 month
The sound quality is good for the size and type of drivers. You have to spend the time and fit the earpieces or you will not be happy. The biggest issue I have is successfully touching the left or right earpiece and having them do anything but shut off the music.
Written by a customer while visiting bose.com