Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
3
Sound is perfect, but
on February 19, 2023
Posted by: Sensitive Ears
Gender:Female
Length of ownership:1 week
I can hear noise and talking around me while using these buds. I have ADHD and bought these to try and block out all of the audible intrusions in my world. These help do that , but not enough.
Response from bose.comBy Nelson Penney, Global Customer Service, February 22, 2023
Hey there, glad to hear you love the sound of the earbuds! I’m sorry to hear the noise-cancellation isn’t working quite as expected, and we reached out to you with a message for assistance. To re-iterate here, have you tested all included sizes of ear tips and stability bands, to see which offers the best noise-cancellation coverage given how the earbuds fit in your ear? Do you typically listen to music with noise-cancellation active or just noise-cancellation alone? Let us know by responding to our message or reaching out at https://bose.life/38Q1vZs, so we can assist you further if needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Reliable connection and good sound
on February 19, 2023
Posted by: Linda
Gender:Female
Length of ownership:1 month
I had another well know brand that repeatedly had connection problems and short range. Bose is more expensive but well worth the cost. It consistently connects with my devices and has a good range and good sound.
Written by a customer while visiting bose.com
Customer Rating
4
Excelent sound
on February 20, 2023
Posted by: Vasilis
Gender:Male
Length of ownership:1 month
They have very good sound quality. But the right earbud does not stay firmly in my ear. I have tried all the supplied fittings. The smaller ones seem better but after a while it falls off.
Written by a customer while visiting bose.com
Customer Rating
5
These Buds Are For You
on February 20, 2023
Posted by: Lu
Gender:Male
Length of ownership:1 week
I bought these earbuds a couple of weeks ago and I am so happy that I did I was very disappointed with a pair of Sony earbuds that I had previously purchased. The sound from the new Quiet Comfort ll is awesome and is why I bought them to replace the Sony earbuds. The noise cancellation on them is great too.
Written by a customer while visiting bose.com
Customer Rating
5
Sensational sound quality.
on February 21, 2023
Posted by: Marek
Gender:Male
Length of ownership:1 month
Sensational sound quality. I had the QC35 model and am delighted. Both the sound quality and the performance of the active noise cancellation are top-notch.
I recommend in good conscience to anyone undecided :-)
I recommend in good conscience to anyone undecided :-)
Written by a customer while visiting bose.com
Customer Rating
4
Great headphones
on February 21, 2023
Posted by: NotMandy
Gender:Female
Length of ownership:1 month
I purchased these about a couple weeks ago, to replace my Bose Sport earbuds (which I loved and lasted for 5+ years). The earbuds in general are phenomenal. The only reason I’m giving 4 stars instead of 5 is when I’m on a phone call/video chat, I’ve been told I sound muffled/far away from the microphone. If that wasn’t an issue I would absolutely give 5 stars.
They’re comfortable and perfect for listening to music, going on road-trips (the noise cancellation removes the hum and whir of vehicles going by), and streaming my favorite shows. They even cancel out my 3 loud teenagers so I can read peacefully.
Entirely worth the money spent.
Written by a customer while visiting bose.com
Customer Rating
4
Great fit
on February 21, 2023
Posted by: Dr4BabyBrains
Gender:Male
Length of ownership:1 month
The fit and comfort of the headphones is excellent. I am disappointed that equalization is not customizable outside the base, mid, and treble. Also, not savable settings such as books. The headphones will also sound like an echo when switching apps on iPhone 13 max pro.
Written by a customer while visiting bose.com
Customer Rating
4
Great sound reduction BUT want to just wear 1!
on February 21, 2023
Posted by: Maker
Gender:Male
Length of ownership:1 month
Have had different brands- Mifo, Beats, AirPods and always just wear 1 earbud (deaf in my right ear). The Bose you have to wear both or carry one in your pocket when you leave the charging pod. All my others I just leave the right bud in the charger and there is not issue. Needs to be reworked as I see a lot of people the just wear 1 bud.
Written by a customer while visiting bose.com