Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
3
Doesn’t play well with google maps
on February 12, 2023
Posted by: RobCab73
Gender:Male
Length of ownership:1 month
It notifies you of your instruction then states”call ended” after each instruction. The volume slide feature as weak, I prefer the ability to adjust volume with buttons or tapping, like similarly priced ear buds.Sound quality is better than AirPods Pro and Beats Pro ones(I use them as well occasionally) Most annoying thing about them is while only using one, it has to be the right one because the left one HAS NO MICROPHONE? Also, if you’re listening to music with only the left one, the case lid must remain open? Poor design and not comparable to similarly priced ear buds.
Response from bose.comBy Nelson Penney, Global Customer Service, February 22, 2023
Hi there, I’m glad to hear you’re a fan of the sound of these earbuds! I’m sorry to hear you’re having difficulty with the touch controls, but we reached out to you with a message to help with this. Be sure to update your earbuds with firmware 1.3.26 to experience the capability of independent single-bud use, you can now use each bud individually for phone calls or audio. If touch controls feel inconsistent please try a reset (https://bose.life/3EvfWDD), and reach back out to our message or at https://bose.life/38Q1vZs with any updates.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great device and great isolation
on February 16, 2023
Posted by: Marioucci
Gender:Male
Length of ownership:1 month
Yes, I bought this about a month ago and I’m streaming happy with the product. Great isolation I really enjoy my music to the fullest. Thank you for making a good product.
Written by a customer while visiting bose.com
Customer Rating
3
Heartbroken
on February 16, 2023
Posted by: M4Rnr13
Gender:Male
Length of ownership:1 week
I am a life long Bose fan and always will be BUT the QC earbuds II broke my heart. No wireless charging, can’t turn off ANC, the customization of tap gestures is limited. The holding to turn the n and off noise cancellation takes too long. I will however say that the sound is amazing and the actual noise cancellation is superb
Response from bose.comBy Nelson Penney, Global Customer Service, February 22, 2023
Hi there! I’m glad to hear you’re a fan of the sound quality and noise cancellation! We've reached out to you directly with a message as we're sorry to hear you’re not satisfied with the other features of the QC Earbuds II. Have you set different ANC modes to quickly change between different scenarios/needs of ANC? Reach out to us with a message or at https://bose.life/38Q1vZs letting us know how you get on, so we can assist if needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
I am so happy with my Bose Quietcomfort Earbuds 2
on February 16, 2023
Posted by: Mike L
Gender:Male
Length of ownership:1 month
I bought both the Bose Quietcomfort Earbuds 2 and the Apple AirPods Pro 2. The Bose earbuds made me tear up, the sound and ANC were extraordinary . The Apple AirPods did not provoke the same emotion. The Bose were it for me.
Written by a customer while visiting bose.com
Customer Rating
4
Very comfortable
on February 18, 2023
Posted by: Stefanop
Gender:Male
Length of ownership:1 week
Sound was very good an for my ears are very comfortable. Unfortunately with last update the AAC codec has an annoying buzz sound on time to time. I hear it listening audiobooks. Switching to SBC fix the sound but this don't stay setted
Written by a customer while visiting bose.com
Customer Rating
5
Great job, BOSE. The QuietComfort Earbuds II work
on February 18, 2023
Posted by: My EB
Gender:Male
Great job, BOSE. The QuietComfort Earbuds II work.
Written by a customer while visiting bose.com
Customer Rating
5
Very high quality, sounds great
on February 19, 2023
Posted by: Tony
Gender:Male
Length of ownership:1 month
Have had these for 2 weeks now and so far I’m very impressed, they are by far the best sounding earbuds in the market. I’m hoping they will last over time.
Written by a customer while visiting bose.com
Customer Rating
5
Great functionality works as advertised
on February 19, 2023
Posted by: Salvatore1964
Gender:Male
Length of ownership:1 month
Really happy with this purchase, it works as advertised, blocks the outside noise and allows you to enjoy what you are listening to and focus on what you are doing.
Written by a customer while visiting bose.com