Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Awesome
on January 30, 2023
Posted by: Becky
Gender:Female
Length of ownership:1 week
I bought these two weeks ago and have used them daily, on the plane, with children crying in the row ahead of me, husband snoring, and even at the gym. They work great.
Written by a customer while visiting bose.com
Customer Rating
3
Not what I hoped for.
on January 30, 2023
Posted by: Serg
Gender:Male
Length of ownership:1 month
I've had these for a month.
Cons:
Case is not wireless charging.
When you want to use one ear bud it can only be the right one.
When making phone calls it has a lot of noise on receiver end.
The lid on case is flimsy and opens easily
Pros:
Comfortable
Sound quality is good
Noise canceling is good not great
Cons:
Case is not wireless charging.
When you want to use one ear bud it can only be the right one.
When making phone calls it has a lot of noise on receiver end.
The lid on case is flimsy and opens easily
Pros:
Comfortable
Sound quality is good
Noise canceling is good not great
Response from bose.comBy Charlotte, Customer Support, February 17, 2023
Hi Serg,
I'm glad that you're enjoying aspects such as the comfort and sound quality of these earbuds.
We heard your feedback about only being able to use the right earbud. You can now use the left or right earbud individually, without needing to use the other. Download the latest firmware update through the Bose Music app and enjoy the new feature we've added to the earbuds.
If you have any questions, please do not hesitate to contact our customer support - https://www.bose.com/en_us/contact_us.html.
Thanks,
Charlotte - Customer Support
I'm glad that you're enjoying aspects such as the comfort and sound quality of these earbuds.
We heard your feedback about only being able to use the right earbud. You can now use the left or right earbud individually, without needing to use the other. Download the latest firmware update through the Bose Music app and enjoy the new feature we've added to the earbuds.
If you have any questions, please do not hesitate to contact our customer support - https://www.bose.com/en_us/contact_us.html.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
great set of buds
on January 30, 2023
Posted by: phil
Gender:Male
Length of ownership:1 week
i was looking for noise cancelling earbuds and this one fit the bill exactly
Written by a customer while visiting bose.com
Customer Rating
3
Bose QC Earbuds !!!
on February 2, 2023
Posted by: Frankt349
Gender:Male
Length of ownership:1 week
I’ve had these about a week now, and I am very happy with the sound and noise canceling and I would have given them five stars except for two issues
The first issue is with the fit of the air buds even though I tried several different combinations of the tips and the stabilizers I cannot get a real secure fit
The second issue is with the volume control many times. It is mistaken as a pause or play command.
The first issue is with the fit of the air buds even though I tried several different combinations of the tips and the stabilizers I cannot get a real secure fit
The second issue is with the volume control many times. It is mistaken as a pause or play command.
Response from bose.comBy Charlotte, Customer Support, February 10, 2023
Hey, I'm glad to hear that you're enjoying the sound quality. I'm sorry that you've faced some comfort issues.
As most ears are different, the earbuds may sit a little differently from person to person. It may be beneficial to ensure that you have the earbud fitted correctly to your ear. The following article will show you our recommended positioning - https://bose.life/35kaMsZ.
I hope this helps! If you continue to experience issues, please contact our contact support for further assistance - https://bose.life/2WZOG8Z.
Thanks,
Charlotte - Customer Support
As most ears are different, the earbuds may sit a little differently from person to person. It may be beneficial to ensure that you have the earbud fitted correctly to your ear. The following article will show you our recommended positioning - https://bose.life/35kaMsZ.
I hope this helps! If you continue to experience issues, please contact our contact support for further assistance - https://bose.life/2WZOG8Z.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Great sound but case is flimsy.
on February 6, 2023
Posted by: CJS
Gender:Female
Length of ownership:1 week
I purchased this product as few weeks ago and although the sound quality is incredible, the top/hinge of the case broke off within a few uses. Will be contacting Bose to see about as replacement. Would have given a 5 star rating but because of the low quality design of my the case, only giving 3.
Response from bose.comBy Nelson Penney, Global Customer Service, February 7, 2023
Hey there, I'm pleased to hear you're a fan of the sound quality! We've reached out to you with a message providing some assistance, and to re-iterate, we are certainly able to help you with your charging case issue. This shouldn't have happened, and you will have a 1-year manufacturer's warranty, so please reach out to us at https://bose.life/38Q1vZs or respond to our message, so we can look into this further with you.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Bose quietcomfort
on February 7, 2023
Posted by: ScubaC
Gender:Female
Length of ownership:1 week
I bought the earbuds 2 weeks ago. Primary use is on flights... They worked well to cancel out sound, but even the small size ear piece was uncomfortable. Wish there was an extra small
Written by a customer while visiting bose.com
Customer Rating
3
Hard to stay in ears.
on February 12, 2023
Posted by: Tony Cintron
Gender:Male
Length of ownership:1 month
The old ergonic ear pieces were much better the present ones. I have had bose products many times before.
Response from bose.comBy Nelson Penney, Global Customer Service, February 22, 2023
Hi Tony, we're sorry to hear you've faced some difficulty with the fit of your earbuds so far. We reached out to you with a message, and it's great to have heard back as we work to provide you with the alternative-sized ear tip kit. As always, be sure to try all included ear tips with the earbuds, and follow our fit guide at https://bose.life/3KVxtrs if needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great ear buds by far.
on February 12, 2023
Posted by: Dudu
Gender:Female
Length of ownership:1 week
I'm happy with these ear buds because they mean what they say about noise cancelation.
Written by a customer while visiting bose.com