Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Easy to use!
on January 9, 2023
Posted by: Kirb ears
Gender:Male
Length of ownership:1 month
I bought this at Christmas. Took several weeks till I started using it. I really like the way it fits my small ears.
Written by a customer while visiting bose.com
Customer Rating
2
I like my Quiet Comforts better
on January 11, 2023
Posted by: Pat
Gender:Male
Length of ownership:1 week
the QC2 I an having a bit of trouble getting used the fit ....last while I was on the phone with them they shut off bluetooth battery level was at 90% and at time on my desktop listening the fade in and out ...Also unlike the ones before harder to get out of the case and the charger should be the same also miiss that
Response from bose.comBy Charlotte, Customer Support, January 12, 2023
Hi Pat,
I'm sorry to hear that you've faced some issues including the fit, battery, and sound fading. I'd recommend performing a reset of the earbuds to address the latter issues. You can do this by following the steps here - https://bose.life/3d9did6.
Regarding the fit, we do have some additional size tips and bands that you may benefit from. You can grab the kit here - https://bose.life/3ILeAsm.
If there's anything further we can help with, please contact our customer support - https://bose.life/2WZOG8Z.
Thanks,
Charlotte - Customer Support
I'm sorry to hear that you've faced some issues including the fit, battery, and sound fading. I'd recommend performing a reset of the earbuds to address the latter issues. You can do this by following the steps here - https://bose.life/3d9did6.
Regarding the fit, we do have some additional size tips and bands that you may benefit from. You can grab the kit here - https://bose.life/3ILeAsm.
If there's anything further we can help with, please contact our customer support - https://bose.life/2WZOG8Z.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Sound quality is excellent.
on January 12, 2023
Posted by: Dennis65
Gender:Male
Length of ownership:1 week
The sound quality with the quiet comfort is excellent the noise canceling modes are a great addition for adjusting what you don't want to listen and in regards to what you might need to hear.
Written by a customer while visiting bose.com
Customer Rating
5
Best noise cancellation system
on January 22, 2023
Posted by: Henry
Gender:Male
Length of ownership:1 month
I had tried several of the top of the line earbuds including kiplish, pixel pro, apples earbuds, stratus, and raycon but they were all disappointing. The Bose Quietcomfort ll are by far the best. The sound is also outstanding. I can now have my workouts without any noise distraction. Well done!!!
Written by a customer while visiting bose.com
Customer Rating
5
They're Great!
on January 29, 2023
Posted by: sidster
Gender:Male
Length of ownership:1 month
Very easy to use and they work wonderfully. I'm surprised at how well they sound!
Written by a customer while visiting bose.com
Customer Rating
3
Expecting more
on January 29, 2023
Posted by: Jacques
Gender:Male
Length of ownership:1 month
These are great headphones when working. Quite a bit of time is spent pulling the headphones out of my ear and back in to finally get the headphones to connect with the phone.
Touch controls are confusing and oftentimes don’t work as desired when on calls. Have issues with only one east earbud connecting during a call or in some instances neither connecting and I have to either wait, reset my phone and app while waiting.
I expected far more from a company with a reputation for quality products. While still in the trial I may be forced to return for the airpodpro 2 as phone connectivity is very important to me. Also, my voice sounds far away from the phone when placing calls which is annoying to have to repeat myself. I purchased this to replace broken airpod pros and was hoping this would be a slam dunk choice. Unfortunately I may have to return to Apple. Paired with an iPhone Pro Max 13
Response from bose.comBy Nelson Penney, Global Customer Service, February 7, 2023
Hi there, I'm pleased to hear you're enjoying the QC Earbuds II so far! We reached out to you directly with assistance for this, and we appreciate hearing back after you tried the steps provided. To re-iterate here, for Bluetooth connectivity issues you can find troubleshooting at https://bose.life/3qoM05r. If you feel as if the microphone isn't working properly, be sure to try the guidance at https://bose.life/3xAboJt. We will continue to support you as you reach back out to us, but if preferred you can get in touch at https://bose.life/38Q1vZs.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great earbuds
on January 29, 2023
Posted by: Johnny j
Gender:Male
Length of ownership:1 month
I bought these about 2 weeks ago and so far everything is great! The noise canceling is fantastic and music clarity is also. Delivery was very quick and buying process was very smooth and easy. This is a great addition to many other Bose products I own. I would highly recommend these earbuds. Very easy to set up and use.
Written by a customer while visiting bose.com
Customer Rating
5
excellent product
on January 29, 2023
Posted by: Baltazar62
Gender:Male
Length of ownership:1 week
I have a week with my hearing aids and I am fascinated
Written by a customer while visiting bose.com