Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Amazingly impressive!
on March 15, 2023
Posted by: Ree23
Gender:Female
Length of ownership:1 month
I had the previous version and loved them except for a couple of issues with fitting and charging. The new ones are greatly improved with no issues or complaints from me!
Written by a customer while visiting bose.com
Customer Rating
5
GREAT noise cancelling
on March 16, 2023
Posted by: jd5440
Gender:Male
Length of ownership:1 week
I took the plunge and decided to try out the Bose earbuds because I saw that if I didn't like them, I could return them. The noise cancelling feature was a big selling point, and it does not disappoint! I'm amazed at how well it cancels out extraneous noise.
The sound quality is excellent, and using the Bose app you can adjust the levels (a kind of graphic equalizer feature) to your personal taste. They also come with various ear pieces so you can find exactly the right fit for your ear, which assists not only in having them fit securely, but also assists with the noise cancellation.
The only odd thing is that I had to manually pair them with my laptop, which wasn't difficult, it was just odd that this one feature wasn't automatic, as it was with my phone.
I've had them a couple of weeks now and am delighted.
Written by a customer while visiting bose.com
Customer Rating
1
the worst interface and too many bugs
on March 23, 2023
Posted by: black cat
Gender:Male
Length of ownership:1 week
you cant disable touch on ear bud so it always pause your music or end a call. you cannot customize and assign the touch . the bud does not allow ear bud swap during a call. you can hear the voice and the mic is not picking up your own sound. you cannot disable the bud sound or its notification .now it is not charging anymore
Written by a customer while visiting bose.com
Customer Rating
1
Great sound but Bose always fall short.
on March 23, 2023
Posted by: Jahsen
Gender:Male
Length of ownership:1 month
Really the sound is great, but somehow it feels like a downgrade since this version Does NOT have wireless charging when the previous older model has wireless charging.
Response from bose.comBy Nelson Penney, Customer Care, March 31, 2023
Hi Jahsen.
Thank you for your post. The QC Earbuds II does not support wireless charging. However, it has a quick-charge time of 20 minutes for 2 hours. You can maintain energy all day and keep up with your music. If you have further questions, please contact us here. https://bose.life/3BgUIIU. We would love to help you more.
Marvin - Bose Customer Support
Thank you for your post. The QC Earbuds II does not support wireless charging. However, it has a quick-charge time of 20 minutes for 2 hours. You can maintain energy all day and keep up with your music. If you have further questions, please contact us here. https://bose.life/3BgUIIU. We would love to help you more.
Marvin - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great!
on March 23, 2023
Posted by: GaryS
Gender:Male
Length of ownership:1 month
They fit well and the sound is excellent! What more can I say?
Written by a customer while visiting bose.com
Customer Rating
1
Would not charge beyond 50 percent
on March 27, 2023
Posted by: Chicago74
Gender:Male
Length of ownership:1 week
The sound and noise cancellation were great. Five days in, the earbuds would not full charge. I followed recommendations on the website and it was still a no go. I decided to return these when I realized I couldn’t read the microscopic serial number on the label required for tech-support. Nothing that cost this much should fail to function so quickly. Also, the design awkward. The way the earbuds go in at an angle. It’s very easy to drop one. This could’ve been resolved with a straight up and down, positioning points.
Response from bose.comBy Nelson Penney, Global Customer Service, March 31, 2023
Hey,
I'm sorry to hear that you're facing an issue with your earbuds' battery life. We reached out to you directly to see if we could help with this. In case you missed it, we appreciate that you have already researched troubleshooting steps, but we wanted to know if you have completed all of the steps found at - https://bose.life/3nvwTsJ.
We hope to hear back from you soon!
Thanks,
Charlotte - Customer Support
I'm sorry to hear that you're facing an issue with your earbuds' battery life. We reached out to you directly to see if we could help with this. In case you missed it, we appreciate that you have already researched troubleshooting steps, but we wanted to know if you have completed all of the steps found at - https://bose.life/3nvwTsJ.
We hope to hear back from you soon!
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Excellent sound
on April 6, 2023
Posted by: Bluenite13
Gender:Male
Length of ownership:1 month
Great purchase. The sound is superb and the fitment is perfect
Love the internal charge carrier. Would highly recommend
Love the internal charge carrier. Would highly recommend
Written by a customer while visiting bose.com
Customer Rating
5
A+ Sound Quality Stability Bands Are Ok,
on April 13, 2023
Posted by: ATLS QC IIs
Gender:Male
Length of ownership:1 month
Midnight Blue Premium Sound 💙...Only Had A Good Month And Half. All Systems Good. Even Though The Connectivity Issues May Crop Up, They're Easily Resolved...Thanks Bose...I'm Finally Home 🏡...Liberty Pro 3s Can Rest...These Are All U Need...☝🏾💯💓✨️💙✔️
Written by a customer while visiting bose.com