Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
3
Excellent sound, bad features
on December 14, 2022
Posted by: Mj
Gender:Male
Length of ownership:1 month
Very good product for sound and noise canceling, unfortunately it doesn’t have any way to track the buds and doesn’t have MagSafe features
Response from bose.comBy M Bana, Customer Care, December 14, 2022
Hi Mj.
Thank you for your post and feedback. We will forward it to the relevant team for consideration. If you have questions in the future, reach out to us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Thank you for your post and feedback. We will forward it to the relevant team for consideration. If you have questions in the future, reach out to us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Good ANC but it has issue
on December 14, 2022
Posted by: eh
Gender:Male
Length of ownership:1 month
After using this at the Chicago CTA and Bus, every time the train go into a tunnel, the quiet mode keeps popping. Calibrator needs to tune a more rapid transient response to the ANC my sony anc does not have this issue. the white case also scratch marks appear easily!
Response from bose.comBy Nelson Penney, Global Customer Service, December 19, 2022
Hi there, we're pleased to hear you're a fan of the noise-cancellation the QC Earbuds II offer! We have reached out to you directly with a message containing some troubleshooting regarding the popping issues. In this message were the steps at https://bose.life/3G2xJ75 to ensure your earbuds are fitting correctly, and that you've tried all included sizes of ear tips and stability bands. Please get back to us or reach out at https://bose.life/38Q1vZs, to let us know if you require further assistance with this.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Amazing sound!!
on December 15, 2022
Posted by: Manish
Gender:Male
Length of ownership:1 month
After long time I have bought a bose product. The previous iteration of wireless ear buds from bose were too big (hanging out of ear) for my taste. Overall I am not disappointed, I m not a audio geek who would analyze and measure the ear buds performance. I like music and listen to it quite often, diverse genres (except may be western classical). The sound quality is very good, you can hear the details which you didnt think was there. I use apple air pods pro 2 as my daily driver, but bose sound beats it hands down.
Issues I found (and cannot reproduce on demand) is that occasionally the sound will break (very few times) but dont know why, my phone was on me all the time. May be some bug which will get fixed with future firmware updates.
Second issue, the right ear buds always falls down, when I am jogging or doing jump rope.
Third issue, on android even though the ear buds are paired the bose music app cannot find the ear buds, which is weird.
Second issue, the right ear buds always falls down, when I am jogging or doing jump rope.
Third issue, on android even though the ear buds are paired the bose music app cannot find the ear buds, which is weird.
Response from bose.comBy Customer Support, December 15, 2022
Thank you for your review. I am glad to hear you enjoy the audio quality. You mentioned the earbuds falling down and sound breaking occasionally. As the earbuds have active noise cancelation, I would recommend trying the other provided earbands and eartips for a better fit. Using the wrong eartips can result in the noise cancellation not working as it should and your earbuds falling out your ears.
If the app is unable to find the earbuds on a separate device, make sure they are disconnected from the phone they are working on first.
Liam - Bose Customer Support
If the app is unable to find the earbuds on a separate device, make sure they are disconnected from the phone they are working on first.
Liam - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Amazing product!
on December 16, 2022
Posted by: Teejaypap78
Gender:Male
Length of ownership:1 week
Just got these a few weeks ago. Couldn't ask for a better earbud. I highly recommend!
Written by a customer while visiting bose.com
Customer Rating
5
Unbeleivablely great!
on December 19, 2022
Posted by: BurtSherry
Gender:Male
Length of ownership:1 month
I always knew Bose was the company to go to for high quality great sounding audio equipment. But I never knew how much better it would be with noise canceling!
Written by a customer while visiting bose.com
Customer Rating
5
Great sounding ear buds
on December 22, 2022
Posted by: Oscar
Gender:Male
Length of ownership:1 month
These earbuds are incredible. Noise canceling is excellent. The earbuds stay in place and do. It fall out of your ears.
Written by a customer while visiting bose.com
Customer Rating
3
Works reasonably well... missing 2 key features
on December 24, 2022
Posted by: Joat
Length of ownership:1 month
Does everything as advertised. The lack of the following two feature came to matter so much that these are now my "backup" earbuds: (1) "aware" mode doesn't allow modifying the volume setting for sounds from outside; (2) case requires wired plugin to charge (no wireless charging).
Response from bose.comBy Nelson Penney, Customer support, December 30, 2022
Hello, I am glad to hear that you are enjoying the QC earbuds II. Should you need any assistance with the earbuds, please don't hesitate to contact our technical support team who will be happy to assist you with troubleshooting, set up advice and general tips. You can find their contact information here: https://bose.life/3VCCKbb.
Liam - Customer support
Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
5
Great Earbuds
on December 24, 2022
Posted by: MustangSuzy
Gender:Female
Length of ownership:1 week
I purchased these for my husband. He is on his second pair of Bose Noise Cancelling Earphones. He was wanting these for when he is laying in bed listening to music, etc. so that it would be more comfortable than the earphones. He is very happy with the fit and says they are as good as the earphones.
Written by a customer while visiting bose.com