Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
3
Sound level and Bluetooth connection
on December 10, 2022
Posted by: Mag
Gender:Male
Length of ownership:1 month
Sound level is not great. Bluetooth connection to iPhone is not optimal. Keeps disconnecting. Difficult to take calls, even when connected to iphone via Bluetooth
Response from bose.comBy Charlotte, Customer Support, December 11, 2022
Hi Mag,
Sorry to learn that you're experiencing an issue with the volume and Bluetooth connectivity.
To address these problems, I'd recommend performing a product reset. You can do this by following the steps here - https://bose.life/3PfS4ZR.
I'd also recommend testing the earbuds when connected to another device. If the issue remains, please contact our customer support so that we can assist you further with this. - https://bose.life/2WZOG8Z
Thanks,
Charlotte - Customer Support
Sorry to learn that you're experiencing an issue with the volume and Bluetooth connectivity.
To address these problems, I'd recommend performing a product reset. You can do this by following the steps here - https://bose.life/3PfS4ZR.
I'd also recommend testing the earbuds when connected to another device. If the issue remains, please contact our customer support so that we can assist you further with this. - https://bose.life/2WZOG8Z
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Terrific, great, amazing
on December 10, 2022
Posted by: Midnight Magic
Gender:Male
Length of ownership:1 month
Best earbuds ever,best noise canceling ,amazing sound
Written by a customer while visiting bose.com
Customer Rating
4
Sounds good, comfort needs work
on December 10, 2022
Posted by: CJ
Gender:Male
Length of ownership:1 week
I bout them a week and a half ago, I like them. The comfort could be better, when I use a smaller size they don’t stay in well. But when I use a larger size they try to pop out still.
Written by a customer while visiting bose.com
Customer Rating
5
These fit so much better!
on December 10, 2022
Posted by: Pdm32
Gender:Male
Length of ownership:1 month
I have the first series and I stopped using them in airplanes because they would pop out unexpectedly and land in places where they were difficult to find. I came close to losing one several times. Series II solves this.
Written by a customer while visiting bose.com
Customer Rating
5
Simply, awesome
on December 10, 2022
Posted by: Dionel
Gender:Male
Length of ownership:1 week
I bought them about 2 weeks before, and the sound and sound cancellation,, are imresive.
Written by a customer while visiting bose.com
Customer Rating
5
So much more compact and comfortable.
on December 10, 2022
Posted by: Glenda
Gender:Female
Length of ownership:1 month
Love, both the size of the earbuds and the charging case!
Written by a customer while visiting bose.com
Customer Rating
5
Was so excellent new gadget for me
on December 11, 2022
Posted by: Karatekid57
Gender:Male
Length of ownership:1 month
I’m so happy to my new gadget…I Love it 😍 either my coworkers like it
Written by a customer while visiting bose.com
Customer Rating
5
Bose QuietComfort Earbuds II
on December 11, 2022
Posted by: Hamradionut
Gender:Male
Length of ownership:1 month
Very happy with my purchase, however it would be nice if you could choose which ear you want to use if you just use one bud. Hardly nobody wears one bud in the Right ear....
Response from bose.comBy Charlotte, Customer Support, February 21, 2023
Hey,
We're glad that you're enjoying your purchase! You asked and we listened: independent single-bud use is now available for your Bose QuietComfort Earbuds II! You can now choose either earbud for listening and calls. Update your software now via the Bose Music app. See how on our YouTube channel: https://bose.life/3HzRFxL.
Thanks,
Charlotte - Customer Support
We're glad that you're enjoying your purchase! You asked and we listened: independent single-bud use is now available for your Bose QuietComfort Earbuds II! You can now choose either earbud for listening and calls. Update your software now via the Bose Music app. See how on our YouTube channel: https://bose.life/3HzRFxL.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com