Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
2
Bose QC2's are not an improvement
on December 9, 2022
Posted by: Jake
Gender:Male
Length of ownership:1 month
I've been a huge Bose fan as far as I can remember, and for the first time, I am disappointed in bose product. Ive had these for a few weeks, and I am unhappy the second generation of a product should be an improvement over the last, but I am not seeing this. The only improvement over the original QC is the size of the earphones; other than that, everything is lacking.
The white noise is incredibly annoying when not using noise canceling. I want to hear the outside world; let me listen to it clearly without artificial noise; what's the point? The Bluetooth connection is terrible and will disconnect from my phone for no reason. The sound and noise canceling are not improved either from the QC1s; this is incredibly annoying. (Compared to other companies, all Bose products are superior but compared to the QC1s, it has not improved.) The start-up sound is incredibly ear-piercing, and the headphones connect separately at different times. The original QC connection process was perfect; both earphones would hook up simultaneously.
The white noise is incredibly annoying when not using noise canceling. I want to hear the outside world; let me listen to it clearly without artificial noise; what's the point? The Bluetooth connection is terrible and will disconnect from my phone for no reason. The sound and noise canceling are not improved either from the QC1s; this is incredibly annoying. (Compared to other companies, all Bose products are superior but compared to the QC1s, it has not improved.) The start-up sound is incredibly ear-piercing, and the headphones connect separately at different times. The original QC connection process was perfect; both earphones would hook up simultaneously.
Pros:
Looks great
Smaller size earphones
Smaller charging case
Fitment
Cons:
White noise is annoying
Poor Bluetooth connection
Inferior noise canceling compared to QC1s
Inferior sound quality
Looks great
Smaller size earphones
Smaller charging case
Fitment
Cons:
White noise is annoying
Poor Bluetooth connection
Inferior noise canceling compared to QC1s
Inferior sound quality
The reason to buy these over the QC1 is the size and fitment; these are great for working out and moving something dynamic other than that, the QC1s are superior. Let's hope Bose fixes these issues with software updates.
Reviewed 12/9/22
Reviewed 12/9/22
Response from bose.comBy Nic, Customer Support, December 12, 2022
Hi Jake,
I'm glad to see that you like the smaller design of the earbuds and charging case.
While I understand that the white noise you're hearing is unwanted, we have a guide here https://bose.life/3FEsla8 that can explain it and give some tips to reduce it. I'd recommend making sure you have the earbuds fitted correctly as gaps can lead to decreased noise cancellation performance. Please follow the steps here https://bose.life/3Hn15hG to ensure you have a great fit and improve the noise cancelling. The noise you hear at the start is part of our custom tune technology which ensures that you get the best listening experience. If you feel you're not getting the best sound from them, try out the steps here https://bose.life/3h80pCl to help improve the sound quality.
The Bluetooth connection dropping is surprising as the earbuds have a connection up to 30ft thanks to the Bluetooth 5.3 hardware inside. Please make sure to try the steps here https://bose.life/3BLr4fl to help with connection drops.
You can always reach out to us as well https://bose.life/38DNELy for any support you may require with the above, as we'd love to help.
Nic - Customer Support
I'm glad to see that you like the smaller design of the earbuds and charging case.
While I understand that the white noise you're hearing is unwanted, we have a guide here https://bose.life/3FEsla8 that can explain it and give some tips to reduce it. I'd recommend making sure you have the earbuds fitted correctly as gaps can lead to decreased noise cancellation performance. Please follow the steps here https://bose.life/3Hn15hG to ensure you have a great fit and improve the noise cancelling. The noise you hear at the start is part of our custom tune technology which ensures that you get the best listening experience. If you feel you're not getting the best sound from them, try out the steps here https://bose.life/3h80pCl to help improve the sound quality.
The Bluetooth connection dropping is surprising as the earbuds have a connection up to 30ft thanks to the Bluetooth 5.3 hardware inside. Please make sure to try the steps here https://bose.life/3BLr4fl to help with connection drops.
You can always reach out to us as well https://bose.life/38DNELy for any support you may require with the above, as we'd love to help.
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
good for small ears.
on December 9, 2022
Posted by: rf
Gender:Female
Length of ownership:1 month
I am really happy to have found earbuds that I can wear. These come with three set of buds and are easy to change out. I use the smaller ones and they are quite comfortable,
I wear them outside when walking and they really block out noises. I am very happy with this purchase.
I wear them outside when walking and they really block out noises. I am very happy with this purchase.
Written by a customer while visiting bose.com
Customer Rating
3
Flawed Earpiece Design
on December 9, 2022
Posted by: Themcus
Gender:Male
Length of ownership:1 week
The older model had an earpiece that fit the ear without falling out. This model doesn’t. That was the whole reason I bought them. Had to give it to my wife.
Sound and cancellation was great though.
Sound and cancellation was great though.
Response from bose.comBy Nic, Customer Support, December 9, 2022
Hi,
It's great that you love the sound and noise cancellation from them, though I understand the fit wasn't to your liking. The earbuds have a two parts to ensure the best fit, the ear tip and the stability band. Please following the guide here https://bose.life/3hhmWfR on how best to make sure you're getting a great fit.
You can also contact us https://bose.life/38DNELy for help with getting that great fit if needed.
Nic - Customer Support
It's great that you love the sound and noise cancellation from them, though I understand the fit wasn't to your liking. The earbuds have a two parts to ensure the best fit, the ear tip and the stability band. Please following the guide here https://bose.life/3hhmWfR on how best to make sure you're getting a great fit.
You can also contact us https://bose.life/38DNELy for help with getting that great fit if needed.
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Bose Earbuds II
on December 9, 2022
Posted by: New Purchase
Gender:Male
Length of ownership:1 year or longer
I have a pair bought this as a Christmas gift for my wife because she ised my pair during an Air Force training and loved them. Now she has her own pair
Written by a customer while visiting bose.com
Customer Rating
5
Love at 1st Listen
on December 9, 2022
Posted by: My Love
Gender:Male
Length of ownership:1 week
I purchased these about a week ago as a gift for my wife. She absolutely loves them. She agrees that all of the improvements are what made these earbuds the best on the planet, hands down.
Written by a customer while visiting bose.com
Customer Rating
5
Awesome
on December 9, 2022
Posted by: Rdf101
Gender:Male
Length of ownership:1 month
I am pleased with the quiet comfort feature with awesome sound
Written by a customer while visiting bose.com
Customer Rating
2
Horrible experience
on December 10, 2022
Posted by: jwbearman
Gender:Male
Length of ownership:1 month
Had trouble form beginning, backgrond noise, quit working, On vacation quit completely, contacted bose wanted my serial number, there was not one on the ear bud as they described, unpaired to try an pair again and my blue tooth would not recognize. They claim they don't know when I purchased the product and cant look up. Very disappointing.
Response from bose.comBy Bose, Customer Support, December 10, 2022
Hello, The Bose QuietComfort® Earbuds II are the next generation of wireless listening. Enjoy the best in sound and noise cancellation that is perfectly yours. It is unusual to hear your have stopped working.
You can find guidance here to ensure the buds work via bluetooth https://bose.life/3YcRArl
If you need any further assistance, please reach out to us directly at https://bose.life/3kp6LLF and we would love to help.
Thanks,
Matt - Bose Customer Support
You can find guidance here to ensure the buds work via bluetooth https://bose.life/3YcRArl
If you need any further assistance, please reach out to us directly at https://bose.life/3kp6LLF and we would love to help.
Thanks,
Matt - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Great sound and features
on December 10, 2022
Posted by: Johnnie
Gender:Male
Length of ownership:1 week
I bought a few weeks ago, but they won't stay in my ear
Response from bose.comBy Charlotte, Customer Support, December 11, 2022
Hi Johnnie, glad that you're enjoying the sound and features of these earbuds.
I'm sorry that you're facing some difficulty with the fit. Please ensure that you have tried the different size stability bands and tips. If you're still unable to keep them in your ear, please contact our customer support so that we can help you further with this. - https://bose.life/2WZOG8Z
Thanks,
Charlotte - Customer Support
I'm sorry that you're facing some difficulty with the fit. Please ensure that you have tried the different size stability bands and tips. If you're still unable to keep them in your ear, please contact our customer support so that we can help you further with this. - https://bose.life/2WZOG8Z
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com