Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
3
Great ANR Earbuds but not what I needed.
on December 8, 2022
Posted by: LMG
Gender:Male
Length of ownership:1 week
Previously owned Bose HearPhones and loved them. As they aged, needed to replace them and Bose personnel advised the QuietComfort Plus is what they recommended. While great at pure ANR cancellation, they do NOT have ability to control background noise while remaining focus on forward conversations and NOT anywhere close to the functionality of the HearPhones. Now looking for other manufacture options to replace.
Written by a customer while visiting bose.com
Customer Rating
3
Decent sound with unfortunate case and charging
on December 8, 2022
Posted by: Shabadoo
Gender:Male
Length of ownership:1 week
I recently upgraded from QC to QCii ear buds and and was excited the same quality sound I am used to from Bose. While there are some intermittent connection issues, for the most part they work pretty well, unfortunately the case design makes putting them in and out somewhat difficult. Most importantly, the case design has somehow removed the wireless charging capability found in earlier models.
I was initially worried about the lack of ability to listen to the left earbud independently but have been reassured that that ability will be coming in a future firmware update…
Overall I am not sure this is the step up I was anticipating and may be returning them
I was initially worried about the lack of ability to listen to the left earbud independently but have been reassured that that ability will be coming in a future firmware update…
Overall I am not sure this is the step up I was anticipating and may be returning them
Response from bose.comBy Customer Care, February 21, 2023
Hi,
Thank you for your post and feedback. As great as your QuietComfort® Earbuds II sound together, we know there are times when you want to use just one of your earbuds. You can now use either the left or right earbud for listening and calls with Independent Single-Bud Use. This new feature lets you seamlessly switch between your earbuds, and if one earbud runs out of battery life or disconnects from Bluetooth®, you can continue listening with the other earbud without interruption. To access Independent Single-Bud Use, make sure the software on your QuietComfort® Earbuds II is up to date.
Marvin - Customer Support
Thank you for your post and feedback. As great as your QuietComfort® Earbuds II sound together, we know there are times when you want to use just one of your earbuds. You can now use either the left or right earbud for listening and calls with Independent Single-Bud Use. This new feature lets you seamlessly switch between your earbuds, and if one earbud runs out of battery life or disconnects from Bluetooth®, you can continue listening with the other earbud without interruption. To access Independent Single-Bud Use, make sure the software on your QuietComfort® Earbuds II is up to date.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
I love the Bose quiet comfort earbuds 2
on December 8, 2022
Posted by: Hutch22
Gender:Male
Length of ownership:1 week
I brought
Two week ago? I’m good with it but I have problems with the ring bands in the ears They don’t hold in an ears as well as the first Bose quiet comfort earbuds. and I did try the alternate large bands, extra large. every time I move my head up or down or sideways it falls out.
Two week ago? I’m good with it but I have problems with the ring bands in the ears They don’t hold in an ears as well as the first Bose quiet comfort earbuds. and I did try the alternate large bands, extra large. every time I move my head up or down or sideways it falls out.
Response from bose.comBy M Bana, Customer Care, December 8, 2022
Hi.
Thank you for your post. Sorry to hear that your earbuds keep falling off. Please check the steps here on how to wear and adjust your earbuds. It can be just a minor rotation needed. https://bose.life/3iQlFwz. If you have further questions, just reach out to us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Thank you for your post. Sorry to hear that your earbuds keep falling off. Please check the steps here on how to wear and adjust your earbuds. It can be just a minor rotation needed. https://bose.life/3iQlFwz. If you have further questions, just reach out to us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Classic high-quality BOSE
on December 9, 2022
Posted by: Snyderman
Gender:Male
Length of ownership:1 week
Much more compact, less noticeable, high quality earbuds ever since I got my QC twos. I’ve always waited for these to come out! The only reason I’m not giving it five stars is because it does not have wireless charging.
Written by a customer while visiting bose.com
Customer Rating
4
great features, great noise cancelling
on December 9, 2022
Posted by: PRB74
Gender:Male
Length of ownership:1 week
I purchased these because I lost my charging case for my Bose earbuds (first version) and was unable to purchase another charging case. The first version was very good but the earbuds II fit better and the settings are easy to control on my iphone, although they are more difficult to remove from the case.
Written by a customer while visiting bose.com
Customer Rating
5
Great!
on December 9, 2022
Posted by: Bsh1021
Gender:Female
Length of ownership:1 week
Bought this and my packaged was never delivered Bose resent another one and it’s perfect! Just a little touch sensitive but overall perfect! Exactly what I’ve been needing
Written by a customer while visiting bose.com
Customer Rating
5
Fabulous product!
on December 9, 2022
Posted by: Roblou270
Gender:Male
Length of ownership:1 year or longer
I have bought three to have them in different home locations. Use them on flights all the time to eliminate airline noise and listen to music.
Written by a customer while visiting bose.com
Customer Rating
4
Great sound, could have more features for the pric
on December 9, 2022
Posted by: Crob
Gender:Male
Length of ownership:1 month
Sound quality is amazing. Noise canceling is amazing. Wish it had features to adjust what the taps do. Such as increase volume, Siri, or others. As well as wireless charging capability
Response from bose.comBy Nic, Customer Support, December 9, 2022
Hi there,
It's great to see that you find the sound & noise cancelling amazing. You can adjust the an available shortcut on either earbud following our guide here https://bose.life/3YnW6DJ on the website.
Nic - Customer Support
It's great to see that you find the sound & noise cancelling amazing. You can adjust the an available shortcut on either earbud following our guide here https://bose.life/3YnW6DJ on the website.
Nic - Customer Support
Written by a customer while visiting bose.com