Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
4
Music and features are great - fit/connect is okay
on December 8, 2022
Posted by: DL
Gender:Male
Length of ownership:1 month
The music quality and noise cancelling are great. When I leave it in my ear too long the bottom of my inner ear hurts. The connectivity between my phone and Bose QC II is good but when I pick up the phone by not tapping the headphones it disconnects the volume so I have to manually switch it back to speaking through the Bose.
Written by a customer while visiting bose.com
Customer Rating
5
Great earbuds
on December 8, 2022
Posted by: Mike john
Gender:Male
Length of ownership:1 month
Very well made pair of ear buds very clear and light weight. Fit in my ears the way they should and very comfortable.
Written by a customer while visiting bose.com
Customer Rating
5
Pure Awesomeness
on December 8, 2022
Posted by: Bob21360
Gender:Male
Length of ownership:1 week
These are comfortable. The sound quality is phenomenal. It is like having on the QC45 without actually wearing them. I absolutely LOVE them!
Written by a customer while visiting bose.com
Customer Rating
3
Software pairing issues
on December 8, 2022
Posted by: Amagphoto
Gender:Male
Length of ownership:1 month
Fit great ….but the software stinks. Always have problems using with iPhone 12 . No seamless integration like with AirPods
Response from bose.comBy Nelson Penney, Customer support, December 12, 2022
Hello, if you are experiencing connection issues, please check out some of our recommended troubleshooting advice for Bluetooth: https://bose.life/3hjTXYN. Should you need further assistance, be sure to reach out to the technical support team who are always happy to help: https://bose.life/3VPbiYM.
Liam - Customer support
Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
2
ANC and Fit unsatisfactory
on December 8, 2022
Posted by: Tom
Gender:Male
Length of ownership:1 week
I bought Bose Quiet Comfort II because the reviews said that it had the best noise cancelling of the currently available earbuds and the gym I go to plays its speaker music so loud I can't hear my own headset. Unfortunately, the Bose earbuds didn't help at all with dampening the gym's speaker music. Also, the earbuds kept falling out of my ears despite trying all the tips and stability bands that came with the delivery. When I found out that the Bose app can't track the location for these earbuds if they fall out , I returned them. Still waiting for my credit card to be credited after 6 days..
Response from bose.comBy Nelson Penney, Customer support, December 12, 2022
Hello Tom, I am sad to hear that you could not find the best fit with the included eartips and stability bands. It is worth knowing that we do offer alternate sized eartips packs that include extra small and extra large stability bands and eartips: https://bose.life/3uGCZXG.
Should you need assistance with the refund, please reach out to the technical support team for further help: https://bose.life/3VPbiYM.
Liam - Customer support
Should you need assistance with the refund, please reach out to the technical support team for further help: https://bose.life/3VPbiYM.
Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
3
Noise reduction level insufficient
on December 8, 2022
Posted by: Fredi
Gender:Male
Length of ownership:1 month
My Bose QuietComfort Earbuds II have features that are great. They are light, fit well into my ears, I like the way they turn off automatically when removed. But there is only one level of noise reduction, and noise reduction is the main reason I bought them. That one level is inadequate for me. I still hear too much of the crappy music blasted at the gym.
Response from bose.comBy Nelson Penney, Customer support, December 12, 2022
Hello Fredi, I am glad to hear that you are enjoying the many features of the QC earbuds II such as fit, lightness and automatic power off system. I would recommend changing the eartip stability band sizes to further improve the noise cancellation, the correct pairing will help create a seal in your ear which boosts audio performance and noise cancellation. You can view more on this here: https://bose.life/3Ykwoj9. Should you need further assistance, feel free to contact our technical support team who are always happy to help: https://bose.life/3VPbiYM.
Liam - Customer support
Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
4
Bose QC Earbuds II Review
on December 8, 2022
Posted by: Rob
Gender:Male
Length of ownership:1 week
I've only had the Bose QC earbuds II for a week and they are everything I expected. The sound is great and the noise cancellation is on par with any other in ear headphone I have had. The different modes are nice depending on the environment your in. The left ear bud doesn't seem to fit (falls out with time) as well as the right. I think I will be able to fix it with changing out the ear piece with time. The battery is good so far. I charged the case once this week with about 1 -1.5 hours of use each day. They are easy to use and the features are good. I do like the design better then other brands. Over all I'm happy with the purchase.
Written by a customer while visiting bose.com
Customer Rating
5
Complete silence
on December 8, 2022
Posted by: KimmyT
Gender:Female
Length of ownership:1 week
These fit well and block out nearly all the noise..
Written by a customer while visiting bose.com