Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Incredible sound
on December 4, 2022
Posted by: Rado
Gender:Male
Length of ownership:1 month
The quiet mode along with music will give you total lift
Written by a customer while visiting bose.com
Customer Rating
5
Quality sound with effective noise cancellation
on December 29, 2022
Posted by: CAT
Gender:Male
Length of ownership:1 month
Really enjoy listening to music and audio books. These things make the difference:
- Actively tunes to ear canal every time used
- EQ adjusts frequency response to individual taste
- Excellent sound reproduction system
- Adjustable fit using tips and stability bands
- Quality, customizable noise cancellation
- Actively tunes to ear canal every time used
- EQ adjusts frequency response to individual taste
- Excellent sound reproduction system
- Adjustable fit using tips and stability bands
- Quality, customizable noise cancellation
The only rough edge is that sometimes connectivity is lost & I have to re-establish connection.
Otherwise, I am more than pleased. In fact, I would say the listening experience is addictive. You don’t want to stop.
Written by a customer while visiting bose.com
Customer Rating
2
Quiet comfort II earbuds were great until…..
on January 4, 2023
Posted by: Andru
Gender:Male
Length of ownership:1 week
At first these earbuds were working just fine until my right earbud started malfunctioning and now it’s not as loud as my left earbud and this began less than a week in use. Now I really don’t know what to do with these earbuds anymore.
Response from bose.comBy Nelson Penney, Global Customer Service, January 9, 2023
Hi, I'm glad you're enjoying the earbuds so far! We've reached out with a message to directly assist with this. Included were the steps at https://bose.life/3WGEemH to help with low audio issues. If the issue persists, please respond to our message or reach out at https://bose.life/38Q1vZs, so we can assist you further.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Cannot be used independently and no wireless charg
on January 16, 2023
Posted by: Ann
Gender:Female
Length of ownership:1 week
NC is great, sound quality and mic is great as well. But with this price, I am hoping that I can use the earbuds independently and is capable of wireless charging but it is not. I end up purchasing another earphone just to last for 1 whole day.
Response from bose.comBy Charlotte, Customer Support, February 21, 2023
Hey,
As great as your QuietComfort® Earbuds II sound together, we know there are times when you want to use just one of your earbuds. You can now use either the left or right earbud for listening and calls with Independent Single-Bud Use. This new feature lets you seamlessly switch between your earbuds, and if one earbud runs out of battery life or disconnects from Bluetooth®, you can continue listening with the other earbud without interruption. To access Independent Single-Bud Use, make sure the software on your QuietComfort® Earbuds II is up to date.
Thanks,
Charlotte - Customer Support
As great as your QuietComfort® Earbuds II sound together, we know there are times when you want to use just one of your earbuds. You can now use either the left or right earbud for listening and calls with Independent Single-Bud Use. This new feature lets you seamlessly switch between your earbuds, and if one earbud runs out of battery life or disconnects from Bluetooth®, you can continue listening with the other earbud without interruption. To access Independent Single-Bud Use, make sure the software on your QuietComfort® Earbuds II is up to date.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Love the sound
on January 22, 2023
Posted by: Crkath
Gender:Male
Length of ownership:3 months
I wish the left could be used independently of the right. I like to use one at a time for calls. When the right one goes dead I have to wait until they’re charged to keep going.
Response from bose.comBy Charlotte, Customer Support, February 21, 2023
Hey,
You asked and we listened: independent single-bud use is now available for your Bose QuietComfort Earbuds II! You can now choose either earbud for listening and calls. Update your software now via the Bose Music app. See how on our YouTube channel: https://bose.life/3HzRFxL.
Thanks,
Charlotte - Customer Support
You asked and we listened: independent single-bud use is now available for your Bose QuietComfort Earbuds II! You can now choose either earbud for listening and calls. Update your software now via the Bose Music app. See how on our YouTube channel: https://bose.life/3HzRFxL.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Best ANC earbuds!! Spectacular comeback by Bose
on January 28, 2023
Posted by: skc
Gender:Male
Length of ownership:1 month
These are the best ANC & Sound quality earbuds. Before this I was using AirPods Pro & AirPods Max. I have a train commute every day and these have become my go to ear buds, which are cutting 80% of the noise. With music on, you are in a zone - with out any external sound seepage.
Positives:
- ANC is the best. AirPods Pro does not come any where close to this. (I commute on train every day, these are a game changer - comparable to over the ear AirPods Max).
- Sound quality on music is extremely good.
- ANC is the best. AirPods Pro does not come any where close to this. (I commute on train every day, these are a game changer - comparable to over the ear AirPods Max).
- Sound quality on music is extremely good.
Negatives:
- ANC experience is not consistent. Some times, when you put them on, ANC comes out as not effective. Inserting again into case, and putting them back on seems to work most of the times.
- Call quality is not great with ANC turned on. I had couple of complaints of receiver hearing background mumbling.
- Fit is not that comfortable for me personally.
- Switching across devices does not work some times, despite switching through Bose Music App.
- ANC experience is not consistent. Some times, when you put them on, ANC comes out as not effective. Inserting again into case, and putting them back on seems to work most of the times.
- Call quality is not great with ANC turned on. I had couple of complaints of receiver hearing background mumbling.
- Fit is not that comfortable for me personally.
- Switching across devices does not work some times, despite switching through Bose Music App.
Written by a customer while visiting bose.com
Customer Rating
1
Looks good but broke within 2 weeks
on February 19, 2023
Posted by: Idispose
Length of ownership:1 week
I had very high expectations since this version 2. Unfortunately this is not designed for Android devices. Probably works better with iOS but the left bud stopped working after 2 weeks. Taking the buds out of the case is cumbersome
Response from bose.comBy Nelson Penney, Global Customer Service, February 22, 2023
Hey there, I’m sorry to hear you encountered an issue after 2 weeks, but this certainly shouldn’t have happened. We reached out to you directly with some assistance, and we're pleased to have heard back, so we can continue to assist there. To re-iterate here, the earbuds are compatible with both Apple and Android devices via Bluetooth, but to troubleshoot Bluetooth issues please try the steps at https://bose.life/3XeScMh.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
The best
on March 1, 2023
Posted by: LOLITA
Gender:Female
Length of ownership:1 week
Easy to use n I don't hear nothing around me at the gym perfect
Written by a customer while visiting bose.com