Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Great
on November 8, 2022
Posted by: Ruko
Gender:Male
Length of ownership:1 week
bought these to replace my sports ear buds, they got old and only the right side worked after awhile, the qc sound a little better, i have mostly Bose products for the home, great products….
Written by a customer while visiting bose.com
Customer Rating
3
Bose quiet comfort ll
on November 10, 2022
Posted by: Gk 49
Gender:Male
Length of ownership:1 month
Have had these for a month or so, noise cancelling is great, sound exceptional, comfortable to wear. Down sides touch controls do not always perform well, connection to a device when answering a call is intermittent as well as connection for music play.
Response from bose.comBy Bose, Bose Customer Service, November 10, 2022
Hello, It's good to hear you feel the noise-canceling is great and that the sound is great. We designed these to be as comfortable as possible with different-sized stability bands and ear tips, so I'm glad you are finding these comfortable to wear. The QC earbuds use Bluetooth 5.3 and have a Bluetooth connection range of up to 30 feet. You can find guidance here to ensure the best connection https://bose.life/3NWOZx5
We recommend ensuring the touch controls are clean. You can find guidance here on how to get the best functionality from these https://bose.life/3WOELTw
Thanks
Matt - Bose Customer Support
We recommend ensuring the touch controls are clean. You can find guidance here on how to get the best functionality from these https://bose.life/3WOELTw
Thanks
Matt - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Oh, so quiet!
on November 20, 2022
Posted by: Carmen
Gender:Female
Length of ownership:1 week
If I was happy with my prior BOSE earbuds because of their excellent noise cancellation, I am in ecstasy with the II. Noise cancellation is superb and sounds are crispier if I could use the word to describe voices on films/videos and music. In addition, the case is sleeker, svelter and…why not…chic?
Written by a customer while visiting bose.com
Customer Rating
3
Good, but not Great
on November 22, 2022
Posted by: Maggie92
Gender:Female
Length of ownership:1 month
There's no wireless charging, and single earbud use should have been functional out of the box. Charging case is a bit cheap feeling for the price point. Excellent sound quality, with seemingly intentional drawbacks. You can't push boundaries if you're (intentionally) pulling punches to waste the money of those that invest in your products. Do better.
Response from bose.comBy Jeff, Customer Support, February 17, 2023
Hi Maggie,
Thanks for leaving your thoughts on the new QC Earbuds II. It's great to hear you were impressed by the sound quality offered by the product and we'll be sure to feed back your comments regarding everything else.
As great as your QuietComfort® Earbuds II sound together, we know there are times when you want to use just one of your earbuds. You can now use either the left or right earbud for listening and calls with Independent Single-Bud Use. This new feature lets you seamlessly switch between your earbuds, and if one earbud runs out of battery life or disconnects from Bluetooth®, you can continue listening with the other earbud without interruption.
To access Independent Single-Bud Use, make sure the software on your QuietComfort® Earbuds II is up to date.
Jeff - Customer Support
Thanks for leaving your thoughts on the new QC Earbuds II. It's great to hear you were impressed by the sound quality offered by the product and we'll be sure to feed back your comments regarding everything else.
As great as your QuietComfort® Earbuds II sound together, we know there are times when you want to use just one of your earbuds. You can now use either the left or right earbud for listening and calls with Independent Single-Bud Use. This new feature lets you seamlessly switch between your earbuds, and if one earbud runs out of battery life or disconnects from Bluetooth®, you can continue listening with the other earbud without interruption.
To access Independent Single-Bud Use, make sure the software on your QuietComfort® Earbuds II is up to date.
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Great design, but poor phone call quality.
on November 23, 2022
Posted by: Ryan
Gender:Male
Length of ownership:1 week
I had high expectations for a product that's the most expensive in the market. ANC is great, design looks good, but the phone call quality is poor. Everyone I talked to on the phone (except for the Bose rep) said the call was picking up a lot of background noise. This was the main reason I purchased this product and expected better.
Response from bose.comBy Nic, Customer Support, November 23, 2022
Hi Ryan,
It's great that you love the ANC and design of the earbuds. I'm surprised that you're having trouble with the call quality. Please make sure that you've got the earbuds orientated correctly to ensure the best pick up. You can find helpful steps here https://bose.life/3XrZtsF that can help. We'd also love to help you directly, please reach out to us again here https://bose.life/38DNELy for further support.
Nic - Customer Support
It's great that you love the ANC and design of the earbuds. I'm surprised that you're having trouble with the call quality. Please make sure that you've got the earbuds orientated correctly to ensure the best pick up. You can find helpful steps here https://bose.life/3XrZtsF that can help. We'd also love to help you directly, please reach out to us again here https://bose.life/38DNELy for further support.
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Love ‘Em
on November 27, 2022
Posted by: Ellipsis
Gender:Male
Length of ownership:1 month
I believe earbuds are a very personal choice - fit, comfort, sound quality, and cost all factor in. For me, these are great. They fit great, feel secure, decrease ambient noise by a lot (to me), and the sound is good. The price was fair. Overall, I really like them.
Written by a customer while visiting bose.com
Customer Rating
5
Awesome Earbuds
on November 27, 2022
Posted by: go rocker
Gender:Male
Length of ownership:1 week
These Earbuds are really nice, I bought these for a Christmas gift for a family member. I can't wait for Christmas to come so that way he can open them up and be surprise on what I got him. Plus I can't wait for Christmas to come as well so I can buy these exact earbuds for myself.
Written by a customer while visiting bose.com
Customer Rating
5
QCII’s. Great quality sound and fit.
on November 29, 2022
Posted by: Bryan
Gender:Male
Length of ownership:1 week
I had a pair of refurbished QC earbuds that unexplainably stopped working. I took a chance and ordered the QC II’s. Great quality sound and fit. Hopefully, these continue to work because I was not offered a credit for the previous pair or a discount on the new purchase. We’ll see…
Response from bose.comBy Bose, Global Customer Service, November 29, 2022
Hello, we always aim for the highest quality products, so it is unusual to hear that your QC earbuds stopped working. We hope you really enjoy your new QC Earbuds II. If you need any assistance with your QC II's in the future, please reach out to us directly at https://bose.life/3kp6LLF as we would love to help.
Thanks,
Matt - Customer Service
Thanks,
Matt - Customer Service
Written by a customer while visiting bose.com