Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
3
Great sound but disconnects
on September 29, 2022
Posted by: Troy
Gender:Male
Length of ownership:1 month
I have only had them for about two weeks. I use them for working out (walking primarily) and traveling. They sound really good but have dropped off several times ans I had to reconnect. I am thinking about returning them but trying to give it a lil more time.
Response from bose.comBy Charlotte, Customer Support, September 29, 2022
Hey Troy,
I hope that you're enjoying your new earbuds so far! It's great that you're impressed with the sound quality.
I'm sorry that you have faced an issue with the connection dropping. This shouldn't be happening and we'd love to resolve this with you. Please check out our recommend troubleshooting advice here - https://bose.life/3C2kxfA.
If the issue remains, we urge you to reach out to our customer support so that we can assist further and get this sorted for you - https://bose.life/3C2kxfA.
Thanks,
Charlotte - Customer Support
I hope that you're enjoying your new earbuds so far! It's great that you're impressed with the sound quality.
I'm sorry that you have faced an issue with the connection dropping. This shouldn't be happening and we'd love to resolve this with you. Please check out our recommend troubleshooting advice here - https://bose.life/3C2kxfA.
If the issue remains, we urge you to reach out to our customer support so that we can assist further and get this sorted for you - https://bose.life/3C2kxfA.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Struggle with charging airbuds
on September 29, 2022
Posted by: PT
Gender:Male
Length of ownership:1 week
The sound and noise cancellation is amazing. What I’m struggling with is the only reliable way to ensure the airbuds recharge is to remove the rubber seal. Not sure how to resolve this.
Response from bose.comBy Tegan, Customer Support, September 30, 2022
Hello,
Thanks for reaching out, we're happy to hear that you're loving the noise cancellation and audio of your headphones. We'd love to get further details on what you are experiencing whilst charging, you should not need to remove the ear tips and stability bands to receive a charge. Reach out to us via https://bose.life/2kOgS12 for assistance.
Tegan - Customer Support
Thanks for reaching out, we're happy to hear that you're loving the noise cancellation and audio of your headphones. We'd love to get further details on what you are experiencing whilst charging, you should not need to remove the ear tips and stability bands to receive a charge. Reach out to us via https://bose.life/2kOgS12 for assistance.
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Pairing
on October 1, 2022
Posted by: Tarponman
Gender:Male
Length of ownership:1 month
Pairing isn’t consistent as is the original QC Earbuds.
Response from bose.comBy Tegan, Customer Support, October 2, 2022
Hello,
We're sorry to hear that you're having some concerns with pairing your headset. Take a look at our pairing guide here: https://bose.life/3M0NywD If you require any additional support, do not hesitate to reach out to us directly.
Tegan - Customer Support
We're sorry to hear that you're having some concerns with pairing your headset. Take a look at our pairing guide here: https://bose.life/3M0NywD If you require any additional support, do not hesitate to reach out to us directly.
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
New ear bud 2
on October 5, 2022
Posted by: Bryan
Length of ownership:1 month
Very happy with noise canceling. Sounds great and comfortable
Written by a customer while visiting bose.com
Customer Rating
5
Quiet feature is AMAZING!!!!
on October 5, 2022
Posted by: JJS
Gender:Male
Length of ownership:1 year or longer
We love BOSE since we remember. Bose has been our home entertainment and our personal use day and night!!!!
Written by a customer while visiting bose.com
Customer Rating
4
Nice Sound
on October 21, 2022
Posted by: Ambahret
Gender:Female
Length of ownership:3 months
I’ve always been a fan of Bose products, especially in regard to noise cancelling. I’ve used the original Bose QuietComfort earbuds, but honestly, those are huge. They do an awesome job at blocking the sound, but they also look horrible hanging out of your ears. Thankfully, these are much better and lower profile. The settings are similar to the old model, so that is good. The noise cancelation does not appear to compromise even with the slimmer profiler, so that’s great. I’ve been using these as my main noise cancelling earbuds, and they are great. I would recommend them to others
Written by a customer while visiting bose.com
Customer Rating
5
Bose has done it again
on October 21, 2022
Posted by: itsanhelo
Gender:Female
Length of ownership:1 month
I have not been able to find a single flaw within these earbuds. The battery is long lasting and the sound quality is great. They are easy to carry, easy to manage, and they stay out at all times. I love them and I would purchase them again.
Written by a customer while visiting bose.com
Customer Rating
5
Magical
on October 21, 2022
Posted by: Pvaiude
Gender:Female
Length of ownership:1 month
These are the best ear buds i have used. They fit perfect, sound great and the noise cancellation feature is just phenomenal. They dont fall off my ears which is the problem i had with others buds and they pair well with my phone. Overall a great product as promised by Bose.
Written by a customer while visiting bose.com