Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
3
Great sound except
on March 27, 2023
Posted by: Quiet
Gender:Male
Length of ownership:1 month
Wish they had more volume! They seem to have less loudness than the first generation! The sound quality is excellent but not loud enough!
Response from bose.comBy Nelson Penney, Global Customer Service, March 31, 2023
Hey,
I'm glad to hear that you're enjoying the sound quality, but I'm sorry that the volume is not loud enough. We reach out to you directly with some advice. To recap, we suggested following the steps found at - https://bose.life/3KqILFK.
If this does not help, we'd love to hear back from you so that we can assist you further.
Thanks,
Charlotte - Customer Support
I'm glad to hear that you're enjoying the sound quality, but I'm sorry that the volume is not loud enough. We reach out to you directly with some advice. To recap, we suggested following the steps found at - https://bose.life/3KqILFK.
If this does not help, we'd love to hear back from you so that we can assist you further.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Sound good
on March 28, 2023
Posted by: mint2be
Gender:Male
Length of ownership:1 month
It does things I don't know it does, like disconnect from bluetooth by itself.
Written by a customer while visiting bose.com
Customer Rating
5
Excellent sound quality
on April 4, 2023
Posted by: Sanity savers
Gender:Male
Length of ownership:1 month
Received as a gift to replace my bose wireless soundsports that no longer hold a significant charge.so far im pleased with these as a replacement for my 1st set. After 6 years of use I sadly had to put my 1st set to rest .just as always bose is a quality product and fortunate to have received a replacement set from my family as a gift.wishing I could still use my 1st set,as they are very comfortable to wear.
Written by a customer while visiting bose.com
Customer Rating
2
Great noise cancelling horrible Bluetooth connect
on May 5, 2023
Posted by: Sam
Gender:Male
Length of ownership:1 month
Great for noise cancelling, my biggest problem is the Bluetooth connection it kept losing connection and i kept troubleshooting and reinstalling it and still halfway Through a song it will disconnect. IOS System and also the Bose app is very ill planned and not helpful
Response from bose.comBy Nelson Penney, Global Customer Service, May 12, 2023
Hi Sam,
Thanks for reaching out. We're happy to hear that you're loving the noise cancellation technology of your headphones. Sorry that you appear to be having some connectivity concerns, it sounds like you're facing some interference. Thanks for trying some great troubleshooting already, feel free to reach out to us via https://bose.life/3LX6PPP for additional support.
Tegan - Customer Support
Thanks for reaching out. We're happy to hear that you're loving the noise cancellation technology of your headphones. Sorry that you appear to be having some connectivity concerns, it sounds like you're facing some interference. Thanks for trying some great troubleshooting already, feel free to reach out to us via https://bose.life/3LX6PPP for additional support.
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great features!
on May 8, 2023
Posted by: Siminoco
Gender:Male
Length of ownership:1 month
I bought this 3 weeks ago and I am very happy with it.
Written by a customer while visiting bose.com
Customer Rating
5
Best Earbuds Yet
on May 11, 2023
Posted by: Commportlarry
Gender:Male
Length of ownership:3 months
I could not be happier with these Earbuds. Everything I wanted in Earbuds
Written by a customer while visiting bose.com
Customer Rating
1
Not right for me.
on June 2, 2023
Posted by: AngryNate
Gender:Male
Length of ownership:1 week
First pair broke, got sent a second pair "quickly".
Written by a customer while visiting bose.com
Customer Rating
3
Quite Comfort Ear Buds II honest review
on June 8, 2023
Posted by: Stu R Blaze
Gender:Male
Length of ownership:1 month
The modes work great and exactly how they are intended as far as Noise Cancellation and adjusting immediately at loud sounds.
The "voice sound" quality is very poor. Part of my intention for them is for work and time on Zoom calls. I can not make out voices/words so I have to put in my $12 ear buds. Not good.
The "voice sound" quality is very poor. Part of my intention for them is for work and time on Zoom calls. I can not make out voices/words so I have to put in my $12 ear buds. Not good.
Response from bose.comBy Nelson Penney, Global Customer Service, June 16, 2023
Hello, it's awesome to hear that the modes work great on these, and that the Noise-cancelling is working well for you. The earbuds have built-in microphones that filter out ambient noise to focus your voice and deliver conversations clearly. You can find guidance here bose.life/45qwHfS to ensure your earbuds work perfectly on calls.
Thanks
Matt - Customer Support
Thanks
Matt - Customer Support
Written by a customer while visiting bose.com