Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Bose continues to have Best in Class Noise canceli
on February 20, 2023
Posted by: Tom
Gender:Male
Length of ownership:3 months
My original Bose Noise Canceling earbuds got stolen while on vacation in San Francisco. I had to replace them, and immediately order the new Bose Noise canceling earbuds 2 and they are even better than the originals.
Written by a customer while visiting bose.com
Customer Rating
4
The battery life is way too short.
on May 1, 2023
Posted by: Bose
Gender:Female
Length of ownership:1 month
Love the way they sound, but battery life needs much improvement
Written by a customer while visiting bose.com
Customer Rating
1
Right ear-bud does not charge
on May 22, 2023
Posted by: joachim
Gender:Male
Length of ownership:1 week
I received a broken headset. The right ear-but does not charge.
Response from bose.comBy Nelson Penney, Customer Support, May 26, 2023
Hello,
It's disappointing to hear you receive a bud that would not charge. We reached out to you to help. We provided this article https://bose.life/3WDMaFi which addresses charging issues. In addition, it's a good idea to make sure the silicone tips are attached correctly as this can inhibit charging.
We look forward to hearing how you get on with troubleshooting. If you continue having problems, we welcome you to get in touch with us. Remember, you get lifetime free technical support and our team are happy to help! https://bose.life/3ET4mCs
Jeff - Customer Support
It's disappointing to hear you receive a bud that would not charge. We reached out to you to help. We provided this article https://bose.life/3WDMaFi which addresses charging issues. In addition, it's a good idea to make sure the silicone tips are attached correctly as this can inhibit charging.
We look forward to hearing how you get on with troubleshooting. If you continue having problems, we welcome you to get in touch with us. Remember, you get lifetime free technical support and our team are happy to help! https://bose.life/3ET4mCs
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great Earbuds
on August 14, 2023
Posted by: bdnicks2184
Gender:Male
Length of ownership:1 month
I recently purchased these and used the "Afterpay" option to split up the payments as I was having a hard time justifying spending so much on earbuds in one lump sum, and let me say, these blew my expectations out of the water. These are far and away the best earbuds I've ever owned, including previous Bose models. The noise canceling is great and the sound quality is amazing.
Written by a customer while visiting bose.com
Customer Rating
5
Great earbuds!
on February 27, 2024
Posted by: IqGa
This is what I wanted & expected. It’s the one for me.
Written by a customer while visiting bose.com
Customer Rating
3
Bose quiet comfort II
on September 29, 2022
Posted by: PLANET5
Gender:Male
Length of ownership:1 month
Personally I’m having an issue with the fact that the volume control is set at a level that is no different than the quiet comfort earbuds that I currently have as well and I’m seriously tempted to return the product.
Written by a customer while visiting bose.com
Customer Rating
3
Not a great upgrade
on September 29, 2022
Posted by: Kevan
Gender:Male
Length of ownership:1 month
I was excited to see an update from the original QC Earbuds. I use the originals a lot and find them to be the best I've owned. So, I pre-ordered these QC II's. However, I've barely been able to use these QC Earbuds II. Every time I remove them from the case, they show about 10% battery. I will put them back into the case and plug the charger into the case. Repeat. Same result. I don't find the sound quality to be as good. The initial startup sound is garbled and not smooth sounding. And, I don't find these earbuds to be as comfortable as the original. Though, that's a matter of personal fit. Overall, I'm disappointed and will probably revert to my original QC Earbuds.
Response from bose.comBy Charlotte, Customer Support, September 29, 2022
Hi Kevan,
I'm sorry to learn that your expectations were not matched with these earbuds. It's certainly not right that your earbuds will not charge above 10% and that you're experiencing garbled audio. We'd love to get these problems sorted out for you.
Performing a reset will clear any minor processing errors from the earbuds. This should resolve matters with both the charging and audio. You can do this by following the steps here - https://bose.life/3d9did6.
If the earbuds still fail to charge, we have some additional advice that you can find here - https://bose.life/3E07P3r.
Likewise, with the sound quality, we have some great troubleshooting recommendations - https://bose.life/3fsb8Gk. Please also test the different ear tip sizes and bands to find your best fit. This will prevent any sound leakage and ensure that the best quality of sound can be achieved.
If you require any further assistance, please do not hesitate to contact us - https://www.bose.com/en_us/contact_us.html.
Thanks,
Charlotte - Customer Support
I'm sorry to learn that your expectations were not matched with these earbuds. It's certainly not right that your earbuds will not charge above 10% and that you're experiencing garbled audio. We'd love to get these problems sorted out for you.
Performing a reset will clear any minor processing errors from the earbuds. This should resolve matters with both the charging and audio. You can do this by following the steps here - https://bose.life/3d9did6.
If the earbuds still fail to charge, we have some additional advice that you can find here - https://bose.life/3E07P3r.
Likewise, with the sound quality, we have some great troubleshooting recommendations - https://bose.life/3fsb8Gk. Please also test the different ear tip sizes and bands to find your best fit. This will prevent any sound leakage and ensure that the best quality of sound can be achieved.
If you require any further assistance, please do not hesitate to contact us - https://www.bose.com/en_us/contact_us.html.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Hopeful, to no avail
on October 16, 2022
Posted by: elbosel
Length of ownership:1 month
Have owned many over the earlier Bose headphones, excellent quality. Wanted these to work, appear very well made, case is great, no issues connecting. Problem is with ANC, had to listen at full volume, regardless of device (Samsung phone, iPad, etc). If not a lot of ambient noise, no issue, but on an airplane, which was my biggest want, brutal to hear anything. Sent back, will hopefully find in-ears that work with another manufacturer.
Response from bose.comBy Matt, Customer Service, October 19, 2022
Hello, it's great to hear that you feel these are well-made and that you have enjoyed a reliable connection.
The Bose QuietComfort® Earbuds II are the next generation of wireless listening. You should be enjoying the best in sound and noise cancellation.
If you do decide to purchase again, you can find guidance here to get the best noise-canceling performance from the buds: https://bose.life/3ESsWVX.
Thanks
Matt - Customer Service
The Bose QuietComfort® Earbuds II are the next generation of wireless listening. You should be enjoying the best in sound and noise cancellation.
If you do decide to purchase again, you can find guidance here to get the best noise-canceling performance from the buds: https://bose.life/3ESsWVX.
Thanks
Matt - Customer Service
Written by a customer while visiting bose.com