Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Excellent ear buds
on March 5, 2023
Posted by: Radnord
Gender:Male
Length of ownership:1 month
Great sound; noise-canceling feature is amazing. Overpriced.
Written by a customer while visiting bose.com
Customer Rating
3
They’re a solid product
on March 29, 2023
Posted by: PJ
Gender:Male
Length of ownership:1 month
Overall for everyday use they’re a solid product and I like them. It’s an adjustment from daily use of the Bose Sports Buds. I would recommend Bose wear these ear buds on a New Jersey Transit bus a few times. None of the modes made listening through these buds an enjoyable experience while commuting, not even Commuter mode. Other everyday activities have been fine.
Response from bose.comBy Nelson Penney, Global Customer Service, April 3, 2023
Hi there, glad to hear you're enjoying the QC Earbuds II for everyday use! We reached out to you to provide assistance with your noise-cancellation concerns. Did you try all steps at https://bit.ly/40Cpt5A for maximum effectiveness of ANC? Please get back in touch to let us know if this helps, or contact at https://bose.life/3ztovwK, so we can assist you further if needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Small size…packs powerful sound!!!
on April 20, 2023
Posted by: HaT
Gender:Male
Length of ownership:1 month
I received these Bose QC II Earbuds as a replacement for my previous Bose QC and I’m extremely happy!!!
These are much more comfortable in my ears and are better in sound quality (although the others were great)
Written by a customer while visiting bose.com
Customer Rating
5
Great earbuds
on May 8, 2023
Posted by: JC
Gender:Male
Length of ownership:1 month
I have the original Quite comfort earbuds which I have always been very pleased with. The QC2 are much improved. Love the smaller size and design. I was a little doubtful regarding how well they would stay in the ear but I am very pleased that they are very secure. I have used them for work, the gym and running and have had no issues at all. Great product can’t be happier with them.
Written by a customer while visiting bose.com
Customer Rating
1
Bose qc2
on June 1, 2023
Posted by: Mohd Sabbuba
Gender:Male
Length of ownership:1 week
It sounds in the calls very low, I use to have qc1 and no issue's, the new qc2 you can't hear because its not loud specially when calls
Response from bose.comBy Nelson Penney, Global Customer Service, June 5, 2023
Hello, we always aim for the highest quality products, so this is unusual to hear. We see that your issue has been resolved by contacting us directly, and we have exchanged the product for you. If you need any further assistance, please reach out to us directly at https://bose.life/3kp6LLF and we would love to help. Thanks, Matt - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Worst fit ever. 😞
on June 7, 2023
Posted by: Bobby
Gender:Male
Length of ownership:1 month
Always have bragged Bose still the best noise reduction anywhere but just don’t fit ear with any of the ear pieces sad Already lost them on mower several times and damaged. What a wast of money went back to my old ones
Response from bose.comBy Nelson Penney, Customer Support, June 9, 2023
Hi Bobby,
We value your support hugely, so I'm sorry that these earbuds have not yet been suitable for you. We recently contacted you directly to offer some assistance. If you haven't seen our message yet, we recommend going through the guidance here - https://bose.life/42AqXxz.
We also wanted to let you know that we have some additional size tips and stability bands. If you'd be interested in trying these, please respond back to us directly so that we can help with this.
Thanks,
Charlotte - Customer Support
We value your support hugely, so I'm sorry that these earbuds have not yet been suitable for you. We recently contacted you directly to offer some assistance. If you haven't seen our message yet, we recommend going through the guidance here - https://bose.life/42AqXxz.
We also wanted to let you know that we have some additional size tips and stability bands. If you'd be interested in trying these, please respond back to us directly so that we can help with this.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
BEST Earbuds in the World
on September 18, 2023
Posted by: GarnoRealestate
This is my second set for use in Michigan. I have a set down in Florida.
I have tried many and these ARE the BEST on the Market. Thank You.
I have tried many and these ARE the BEST on the Market. Thank You.
Written by a customer while visiting bose.com
Customer Rating
1
Disappointing purchase
on March 28, 2023
Posted by: davidallenjd
Gender:Male
Length of ownership:1 month
I am so disappointed with this purchase that I have already returned it for a full refund. When it arrived, the charging case slipped from my hand and broke. There were no instructions on how to use. When I figured that out, one of the earbuds simply stopped charging.
Response from bose.comBy Nelson Penney, Customer Support, April 3, 2023
Hello,
I'm sorry to hear your charging case stopped working with your earbuds. This certainly isn't normal behavior and in instances like this we recommend contacting our support team to seek service. https://bose.life/3ET4mCs.
All instructions for our products can be found on the Bose Support page and the corresponding product page. In this case: https://bose.life/3zt5NW4. We do not issue paperback instructions anymore as 1. It's more environmentally friendly, and 2. We occasionally introduce new features to the product. This results in an outdated paper manual with irrelevant/incomplete instructions.
Jeff - Customer Support
I'm sorry to hear your charging case stopped working with your earbuds. This certainly isn't normal behavior and in instances like this we recommend contacting our support team to seek service. https://bose.life/3ET4mCs.
All instructions for our products can be found on the Bose Support page and the corresponding product page. In this case: https://bose.life/3zt5NW4. We do not issue paperback instructions anymore as 1. It's more environmentally friendly, and 2. We occasionally introduce new features to the product. This results in an outdated paper manual with irrelevant/incomplete instructions.
Jeff - Customer Support
Written by a customer while visiting bose.com