Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
3
Great sound but fall from my earls all the time.
on September 29, 2022
Posted by: BECKY
Gender:Female
Length of ownership:1 month
These earphones have a great sound but unlike my previous bose earphones that fit snuggly in my ear, this set falls all the time which is highly inconvenient!
Response from bose.comBy Tegan, Customer Support, September 30, 2022
Hello,
We're happy to hear that you're loving the audio quality of your headphones. Sounds like you haven't found the right ear tip combination for you yet, take a look at our guide here to help: https://bose.life/3DhhIt2
Tegan - Customer Support
We're happy to hear that you're loving the audio quality of your headphones. Sounds like you haven't found the right ear tip combination for you yet, take a look at our guide here to help: https://bose.life/3DhhIt2
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
touch control not so good
on September 30, 2022
Posted by: rjam
Length of ownership:1 week
to use the slide up or down for volume no matter how lightly I touch it goes into pause..very frustrating
Response from bose.comBy Tegan, Customer Support, October 2, 2022
Hello,
For volume controls, please ensure that you have enabled the volume control in the Bose Music app. For instruction on how to do this, please follow our support link here: https://bose.life/3UZ5b3R
Tegan - Customer Support
For volume controls, please ensure that you have enabled the volume control in the Bose Music app. For instruction on how to do this, please follow our support link here: https://bose.life/3UZ5b3R
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Outstanding quality and sound
on October 3, 2022
Posted by: Thomas4444
Gender:Male
Length of ownership:1 month
These are the best earbuds that I’ve ever used. Excellent noise cancellation and superb audio quality is a very small firm factor. Highly recommend
Written by a customer while visiting bose.com
Customer Rating
3
Great fit!
on October 26, 2022
Posted by: jtstretch
Gender:Male
Length of ownership:1 month
These are really nice earbuds. They fit great. They don’t work themselves out like others I’ve had. Extremely disappointing that the case isn’t wireless charging. Loses 2 stars for that alone.
Response from bose.comBy Marvin, Customer Care, October 26, 2022
Hi.
Thank you for posting. It is good to hear that you love the fit of the ear tips and stability bands. We appreciate your feedback on our product features. If you have questions in the future, just reach out to us here. https://bose.life/3BzXXfd. We would love to help.
Marvin - Bose Customer Support
Thank you for posting. It is good to hear that you love the fit of the ear tips and stability bands. We appreciate your feedback on our product features. If you have questions in the future, just reach out to us here. https://bose.life/3BzXXfd. We would love to help.
Marvin - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Wireless quiet
on October 31, 2022
Posted by: Alphabet
Gender:Male
Length of ownership:1 month
It is liberating finally not catching wires in everything. I especially enjoy the noise canceling. Most of all phone calls are really clear.
Written by a customer while visiting bose.com
Customer Rating
5
Great service
on November 3, 2022
Posted by: Vicky
Gender:Female
Length of ownership:1 month
I am so happy have it. It’s wonderful to fed my lifestyle situation.
Written by a customer while visiting bose.com
Customer Rating
2
Returned
on November 7, 2022
Posted by: NoGoodDeed
Gender:Female
Length of ownership:1 week
Was not happy with this product, the instructions when charging was not clear
Response from bose.comBy Bose, Global Customer Support, November 7, 2022
Hello, the Bose QuietComfort® Earbuds II are the next generation of wireless listening. You can enjoy the best in sound and noise cancellation. You get a quick start guide in the box and you can find further support here for the earbuds https://bose.life/3FRKeCP
If you need any further assistance, please reach out to us directly at https://bose.life/3kp6LLF we would love to help.
Thanks
Matt - Customer Support
If you need any further assistance, please reach out to us directly at https://bose.life/3kp6LLF we would love to help.
Thanks
Matt - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Bose qc2
on November 22, 2022
Posted by: Qc2
Gender:Male
Length of ownership:6 months
Best I ever owned, I work in a noisy environment and they help greatly
Written by a customer while visiting bose.com