Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Excellent sound
on May 15, 2023
Posted by: Havelin
Gender:Female
Length of ownership:1 month
These earbuds have excellent sound, and are noise canceling to the point just like the big headphones I have from Bose. So compact and easy to carry. I love them!
Written by a customer while visiting bose.com
Customer Rating
5
excellent sound
on October 3, 2022
Posted by: billy3
Gender:Male
Length of ownership:1 month
they work enough said. Too short? I'm not a novelist!
Written by a customer while visiting bose.com
Customer Rating
5
Life changing experience for my son
on January 4, 2023
Posted by: Den
Gender:Male
Length of ownership:1 month
My son received this for Christmas and loves the comfort and sound quality
Written by a customer while visiting bose.com
Customer Rating
1
Expensive piece of junk
on February 8, 2023
Posted by: Brian
Length of ownership:1 week
Can’t complain about the sound, which is amazing. But the rest of the product is just full of bugs. It just won’t stay connected to my phone, and sometimes one of the buds just stops working. I had high hopes for these, and I’m really disappointed. Maybe I just got a defective set. Considering retuning them, just not worth it.
Response from bose.comBy Nelson Penney, Global Customer Service, February 12, 2023
Hi Brian,
Thanks for providing your feedback, we are glad to hear that you have been enjoying the audio quality of your product. Sorry to hear of your disappointment from the connectivity concerns you're facing, this is not what we would expect and can understand the frustration. If you would like additional support, do reach out to us via our support page https://bose.life/3HXOQHf where we will be happy to look into this further with you and get this resolved.
Tegan - Customer Support
Thanks for providing your feedback, we are glad to hear that you have been enjoying the audio quality of your product. Sorry to hear of your disappointment from the connectivity concerns you're facing, this is not what we would expect and can understand the frustration. If you would like additional support, do reach out to us via our support page https://bose.life/3HXOQHf where we will be happy to look into this further with you and get this resolved.
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
I love them!!!
on February 9, 2023
Posted by: BRod
Gender:Male
Length of ownership:1 month
I love my headphones!!!! Anything of Bose you know it will be high quality!!!!!
Written by a customer while visiting bose.com
Customer Rating
5
Fitment
on April 20, 2023
Posted by: Matt28
Gender:Male
Length of ownership:1 month
I had apple pros and once in awhile they would fall out my ears when working out but the Bose ones stay in perfect and are more comfortable and in my own opinion sound way better and noise cancellation is better too!
Written by a customer while visiting bose.com
Customer Rating
1
Underwhelmed
on December 8, 2022
Posted by: Emily
Gender:Female
Length of ownership:1 week
Connection: The earbuds I received disconnect intermittently at random, inconsistent times. Every time I use them I have to reconnect them and sometimes even have to unpair them with my device and then reconnect in order for them to work.
Noise Cancellation: They do not block out surrounding noise. When I am on a call the person on the other line can hear everything going on around me.
Receiving the package: It was an entire process simply to receive my package and customer service has been less than satisfactory.
I was extremely excited about these headphones, have wanted BOSE headphones for years, and am unfortunately disappointed.
Response from bose.comBy Nelson Penney, Customer Support, December 12, 2022
Hi Emily,
I'm surprised you're having difficulty with your earbuds connecting as they use the latest Bluetooth 5.2 technology.
What you've tried is great we have some other steps here https://bose.life/3iXgk6X that you can try also.
I'd also suggest if your having difficulty with calls, makes sure you've got the earbuds aligned correctly as per the steps here: https://bose.life/3FpSCaK
We'd love to help you with the performance of your earbuds if you'd like it, please contact us https://bose.life/38DNELy so we can help.
Nic - Customer Support
I'm surprised you're having difficulty with your earbuds connecting as they use the latest Bluetooth 5.2 technology.
What you've tried is great we have some other steps here https://bose.life/3iXgk6X that you can try also.
I'd also suggest if your having difficulty with calls, makes sure you've got the earbuds aligned correctly as per the steps here: https://bose.life/3FpSCaK
We'd love to help you with the performance of your earbuds if you'd like it, please contact us https://bose.life/38DNELy so we can help.
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Bose
on December 11, 2022
Posted by: Bose lost this round
Gender:Male
Length of ownership:1 week
I bought these over black Friday weekend and the sound was great however while taking a call it was horrible.The conversation sounded very far away no those bose sports which 130.00 was way better in My opinion
Response from bose.comBy Charlotte, Customer Support, December 11, 2022
Hey,
It's great that you're enjoying the sound. I'm sorry that you're facing some issues whilst taking calls. It would be beneficial to know if the conversation sounded like this on your end or on the receiving end. Please reach out to our customer support so that we can look into this further with you. - https://bose.life/2WZOG8Z
Thanks,
Charlotte - Customer Support
It's great that you're enjoying the sound. I'm sorry that you're facing some issues whilst taking calls. It would be beneficial to know if the conversation sounded like this on your end or on the receiving end. Please reach out to our customer support so that we can look into this further with you. - https://bose.life/2WZOG8Z
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com