Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
1
Disappointed
on March 20, 2023
Posted by: Darrell Cook
Gender:Male
Length of ownership:1 month
I owned two pairs of the previous model, the QC. The QC was much better at noise cancellation. By comparison, the QC II are quite inferior. These are smaller than the previous version.As a result they are very difficult to remove from the case. I am quite certain that eventually I will drop one of them in a place that will be very difficult to retrieve.
Response from bose.comBy Nelson Penney, Global Customer Service, March 27, 2023
Hi Darrell, I'm sorry to hear you feel the QC Earbuds II do not perform like you older model, but we reached out to you with a message to provide assistance. We're pleased to have heard back, and that you tried the steps for checking the fit of the earbuds (https://bit.ly/3JHQoWy) and tried the steps at https://bit.ly/3FWyzSx to help with ANC. Please reach back out to us again, and we'll continue to assist you with your product.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Really Good Noise Canceling
on April 20, 2023
Posted by: SARA
Gender:Female
Length of ownership:1 week
It has a good battery life and very good noise canceling.
Written by a customer while visiting bose.com
Customer Rating
5
Love the quality and the noise cancelation.
on April 21, 2023
Posted by: Leo
Gender:Male
Length of ownership:1 month
I bought the product first because of the size, i need something small and discrete and second for the quality in the sound, and thats what i got. Additionally the noise cancelation is amazing. I definitely recommend this product.
Written by a customer while visiting bose.com
Customer Rating
5
Great Product!
on April 30, 2023
Posted by: Melbel60
Gender:Female
Length of ownership:1 week
I just purchased and I love them! I have the AAP’s and they don’t come close to what Bose has to offer. Now don’t get me wrong, l love my APs. The sound and quality is just awesome! I’m happy I made this purchase!
Written by a customer while visiting bose.com
Customer Rating
5
Looks fantastic, sounds great
on May 9, 2023
Posted by: Flawless
Gender:Female
Length of ownership:1 week
Bought this a few weeks ago, best decision I’ve made for ear pods
Written by a customer while visiting bose.com
Customer Rating
5
earbuds
on June 2, 2023
Posted by: blue midnight
Gender:Male
Length of ownership:1 week
I bought these a week ago compleetly satisfied with QuietComfort II
Written by a customer while visiting bose.com
Customer Rating
1
Hate them
on June 7, 2023
Posted by: Ted
Gender:Male
Length of ownership:1 month
I purchased these because of the noise cancellation. Noise cancellation works great. But they will not stay in my ear, I’ve tried every configuration of rubber pieces and no luck, I spend more time chasing ear buds across the floor
Response from bose.comBy Nelson Penney, Customer Care, June 9, 2023
Hi Ted.
Thank you for your post. Sorry to hear that you have an issue with the fit of the earbuds. Please refer to this link on how to wear it properly. https://bose.life/3OE4iNt. If you have more questions, please reach out to us here. https://bose.life/3BgUIIU. We would love to help.
- Marvin
Thank you for your post. Sorry to hear that you have an issue with the fit of the earbuds. Please refer to this link on how to wear it properly. https://bose.life/3OE4iNt. If you have more questions, please reach out to us here. https://bose.life/3BgUIIU. We would love to help.
- Marvin
Written by a customer while visiting bose.com
Customer Rating
1
Expensive, with less features
on June 18, 2023
Posted by: TinCan
Gender:Male
Length of ownership:1 month
One of the most expensive head phones on the market, but doesn't have a microphone on both head phones, so you can only speak into the right ear bud. If it dies you have to go back to pressing your phone to your ear. Hard to use the app, it does respond well and isn't easy to navigate.
Good sound quality, and buds fit the ear nice. Not worth the excessive money.
Response from bose.comBy Nelson Penney, Customer Support, June 21, 2023
Hey,
It's great to hear that you're enjoying the sound quality and fit of these earbuds. I'm sorry that you're having difficulty with the app. We recently contacted you directly to provide some further assistance. In case you missed it, we wanted to let you know that the QC Earbuds II feature 4 microphones in each earbud, so both earbuds will pick up your voice input. If you feel that microphone quality has not been as expected, please try the steps here - https://bose.life/42NlOSY.
We also wanted to know what parts of the app you are experiencing issues with. Please do get back to us so that we can assist you further.
Thanks,
Charlotte - Customer Support
It's great to hear that you're enjoying the sound quality and fit of these earbuds. I'm sorry that you're having difficulty with the app. We recently contacted you directly to provide some further assistance. In case you missed it, we wanted to let you know that the QC Earbuds II feature 4 microphones in each earbud, so both earbuds will pick up your voice input. If you feel that microphone quality has not been as expected, please try the steps here - https://bose.life/42NlOSY.
We also wanted to know what parts of the app you are experiencing issues with. Please do get back to us so that we can assist you further.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com