Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Perfect fit. Amazing sound quality.
on April 13, 2023
Posted by: Corky
Gender:Male
Length of ownership:1 month
Very good Bluetooth connectivity. In my opinion, they could be louder though.
Written by a customer while visiting bose.com
Customer Rating
4
Not bad but no perfect
on September 14, 2022
Posted by: Diego P
Gender:Male
Length of ownership:1 week
Starting from the point that for the cost and the brand I expect a perfect product, I am not 100% satisfied with the product. Starting with the things that I have had problems and / or do not work: The most important thing is the comfort, after an hour it already starts to hurt, and I am using the smaller insert, causing problems during the run by making it fall out of the ear. Case does not charge wirelessly. It has no multipoint bluethoot. The app keeps crashing and I can't manage the settings anymore. Aside from that, I really love buds. The noise cancellation is amazing, with the aware mode I can clearly hear the people around me and if a high pitched sound occurs, it automatically starts the noise cancellation. Yesterday I was listening to music and I turned on the vacuum cleaner, the buds automatically silenced the noise. The sound sector has nothing to tell, it is Bose and it lives up to expectations, perfect; deep bass and clear mids / highs. Except for comfort, I believe it is well designed for all day and all occasions use. Great design that sets them apart from the competition.
Response from bose.comBy Sam F, Global Customer Service, September 21, 2022
Hi Diego! Firstly, I’m pleased to hear you’re a big fan of the noise-cancellation abilities, and you love the sound quality!
In regard to your comfort experience, I'm sorry this was not as expected at first. We reached out to you with some troubleshooting for following our fit guide and trying the other sizes of tips, and we're glad we heard back with positive news. We appreciate your message back letting us know the earbuds feel better after trying these other sizes.
Also, we're glad to learn that after reinstalling the app, you're no longer noticing any issues using it. We hope you continue to enjoy your experience and do not hestitate to reach out to us again in the future if needed!
Thanks,
Sam - Customer Support
In regard to your comfort experience, I'm sorry this was not as expected at first. We reached out to you with some troubleshooting for following our fit guide and trying the other sizes of tips, and we're glad we heard back with positive news. We appreciate your message back letting us know the earbuds feel better after trying these other sizes.
Also, we're glad to learn that after reinstalling the app, you're no longer noticing any issues using it. We hope you continue to enjoy your experience and do not hestitate to reach out to us again in the future if needed!
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great features
on October 27, 2022
Posted by: Beewop
Gender:Male
Length of ownership:1 week
I bought this a week ago. I am pleased with the product.
Written by a customer while visiting bose.com
Customer Rating
5
Awesome product.
on October 11, 2022
Posted by: L3AN3R
Gender:Male
Length of ownership:1 month
After getting the alternative size and it fitting perfectly, Ive been struggling to not keep them in as much as I can. They're comfortable and the sound is amazing.
Written by a customer while visiting bose.com
Customer Rating
4
Simply Amazing!!!
on September 21, 2022
Posted by: AL Dave
Gender:Male
Length of ownership:1 month
Amazing!!! The Bose QuietComfort Earbuds II are simply excellent.
Starting with the comfort level, these are Bose QuietComfort Earbuds II, so you know they are comfortable in your ear. In addition, they come with ear tips and ear wings in small, medium, and large, which will assist in getting the most secure fit in your ear.
The noise canceling system in the Bose QC Earbuds II is simply unique. Compared to pro models out there, the QC Earbuds II is far superior. The transparency mode or the passthrough is also outstanding. The connecting app for iPhone or Android devices provides additional access to the level of passthrough to ensure you enjoy your music or other things at an ideal comfort level.
The charging and battery life are great. They provide about six hours of playtime on a single charge, and the carrying case can recharge up to four times for a max playtime of up to 24 hours. However, that is less than other premier-level in-ear headphones, and the lack of wireless charging may make some look for other in-ear headphones.
The touch controls are very friendly and have some great features, including increased volume and seeking through your song. You can also access your intelligent assistance with the QC Earbuds II easily.
On the flip side, there are minor issues that Bose needs to fix immediately. Connection with devices sometimes drops off. The lack of finding my Earbuds II is also missing compared to the other devices. Finally, the price, at nearly $300, maybe too high considering all the alternative options. However, I recommend this product to anyone with money to spend.
Conclusion: The QuietComfort Earbuds II are fabulous pair of in-ear headphones for everyone. They checked almost all of my boxes when testing a new device. I love the comfort level, fantastic sound, and best-in-class ANC system. So, I do provide my recommendation on purchasing the Bose QuietComfort Earbuds II, and you will not be disappointed.
As full disclosure, I did receive my QuietComfort Earbuds II at a discounted rate to provide my opinion. However, the above views are my honest assessments of the Bose QuietComfort Earbuds II.
Response from bose.comBy Tegan , Customer Support, September 22, 2022
Hello,
Thanks for providing us with your feedback, we're glad to hear that you have been enjoying the great features provided with your QuietComfort Earbuds II.
To ensure all-day comfort and a secure fit, the earbuds come with the Bose Fit Kit that includes 3 different soft, silicone ear tips and 3 different stability bands to mix and match to find your best fit. The ear tips rest gently but securely in your ears and spread contact evenly, creating a comfortable seal that is important to delivering the best audio performance and the most powerful noise cancellation. You can check the fit of your eartips in the Bose Music app. The stability bands hug the contours of the outer parts of your ear, ensuring that the earbuds stay in place.
We're sorry that you're having some slight connectivity concerns. The easiest way to pair with a mobile device is by downloading the Bose Music app. When the Bose QuietComfort Earbuds II charging case is opened for the first time, the buds will automatically enter discoverable mode and the case light will pulse blue, and the Bose Music app will detect the earbuds and offer the option to pair. The earbuds can also be paired from a mobile device’s Bluetooth settings page. Note that you can connect to and play audio from only one device at a time. If you have any other questions regarding connectivity, do not hesitate to reach out via https://www.bose.com/en_us/contact_us.html
Tegan - Customer Support
Thanks for providing us with your feedback, we're glad to hear that you have been enjoying the great features provided with your QuietComfort Earbuds II.
To ensure all-day comfort and a secure fit, the earbuds come with the Bose Fit Kit that includes 3 different soft, silicone ear tips and 3 different stability bands to mix and match to find your best fit. The ear tips rest gently but securely in your ears and spread contact evenly, creating a comfortable seal that is important to delivering the best audio performance and the most powerful noise cancellation. You can check the fit of your eartips in the Bose Music app. The stability bands hug the contours of the outer parts of your ear, ensuring that the earbuds stay in place.
We're sorry that you're having some slight connectivity concerns. The easiest way to pair with a mobile device is by downloading the Bose Music app. When the Bose QuietComfort Earbuds II charging case is opened for the first time, the buds will automatically enter discoverable mode and the case light will pulse blue, and the Bose Music app will detect the earbuds and offer the option to pair. The earbuds can also be paired from a mobile device’s Bluetooth settings page. Note that you can connect to and play audio from only one device at a time. If you have any other questions regarding connectivity, do not hesitate to reach out via https://www.bose.com/en_us/contact_us.html
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
app does not list paired devices
on September 29, 2022
Posted by: Mike
Gender:Male
Length of ownership:1 week
The app does not list paired devices so you cannot connect using the app. Need to go to the paired device to connect. Inconvenient when the device does not have an app such as the Airily Duo.
Older Quiet Comfortable Earbuds had this feature
Older Quiet Comfortable Earbuds had this feature
The original QuietComfort earbuds has this feature
QuietConmfort Earbuds had this feature.
Response from bose.comBy Nelson Penney, Global Customer Service, November 18, 2022
Hi Mike,
We will be happy to assist you with your QuietComfort Earbuds II, you're able to view your list and switch paired devices within the Bose Music app via Settings > Bluetooth Connections. You can also initiate pairing from a previously-paired device without the use of the app by selecting the earbuds from your Bluetooth settings list.
Tegan - Customer Support
We will be happy to assist you with your QuietComfort Earbuds II, you're able to view your list and switch paired devices within the Bose Music app via Settings > Bluetooth Connections. You can also initiate pairing from a previously-paired device without the use of the app by selecting the earbuds from your Bluetooth settings list.
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Excellent features
on October 2, 2022
Posted by: N1TATO
Gender:Male
Length of ownership:1 month
I bought this like a month ago and very happy great sound. Great everything.
Written by a customer while visiting bose.com
Customer Rating
2
Where are the StayHear Tips?
on October 22, 2022
Posted by: James
Gender:Male
Length of ownership:1 month
Everything was an upgrade here, except the ear tips. These things are absolutely terrible, no matter which combination I choose. I desperately want the StayHear tips so I can use this product but it doesn't seem to be in the cards. This could very well be 4-5 stars for others, but for those looking for StayHear tips, stay away...
Response from bose.comBy Customer Support, October 22, 2022
Hi, Thank you for your review. I am glad you enjoy the performance of the earbuds. I am sorry to hear you are not enjoying the ear tips. As we do have alternate sizes that are not the same sizes as the ones provided, I would recommend reaching out to our customer support team: https://bose.life/3nTDo5H
Liam - Bose Customer Support
Liam - Bose Customer Support
Written by a customer while visiting bose.com