Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
1
Worst headset ever
on June 21, 2023
Posted by: Steve
Gender:Male
Length of ownership:1 month
Not only it doesn’t connect well with bluetooth, it drops out periodically so you have to keep reconnecting with your device. I am going to return it. Worst product I have with Bose.
Response from bose.comBy Customer Support, June 23, 2023
Hi Steve,
I'm sorry that you're experiencing some Bluetooth connectivity issues. We've contacted you directly as we want to help with these concerns.
In case you haven't seen our message, please check out the following troubleshooting steps - https://bose.life/3owrd2p.
We also would love to know what device you're connecting to, and if you haven't already, please test the earbuds when connected to a different device.
Please get back to us so that we can continue to assist you.
Thanks,
Charlotte - Customer Support
I'm sorry that you're experiencing some Bluetooth connectivity issues. We've contacted you directly as we want to help with these concerns.
In case you haven't seen our message, please check out the following troubleshooting steps - https://bose.life/3owrd2p.
We also would love to know what device you're connecting to, and if you haven't already, please test the earbuds when connected to a different device.
Please get back to us so that we can continue to assist you.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Nice buds
on June 22, 2023
Posted by: Anonymous
Gender:Male
Length of ownership:1 month
Very good quality product...exceptional ambient noise reduction system...it doesn't have the "find my buds" system, like old models...Bose doesn't allow changing batteries ...how do we save the planet like this? ?...
Written by a customer while visiting bose.com
Customer Rating
1
Poor Quality
on June 27, 2023
Posted by: John
Gender:Male
Length of ownership:1 week
I always thought Bose made high quality products. This product was not good. I returned it for a refund after putting it on once. Stay away from this.
Written by a customer while visiting bose.com
Customer Rating
5
Amazing sound!
on July 6, 2023
Posted by: SherrieBaby
Gender:Female
Length of ownership:1 week
I LOVE these earbuds!!! The sound is truly amazing, the way less expensive ear buds I had (went through 3 sets) couldn’t begin to produce the quality audio I get with these Bose earbuds. And they are truly noise blocking - someone can be watching TV or gaming in the same room and I don’t hear anything except my music. These are definitely worth the money, easy to use and fit well - no falling out!
Written by a customer while visiting bose.com
Customer Rating
1
Worst
on August 16, 2023
Posted by: Ember
I've had these for a few months now. They are my second pair. Worst headphones I've ever owned. Constantly disconnecting from my phone. Ill take them out of my ear put back in case. 2 min later put them back in my ears and they won't connect. While playing it sounds like a hearing test with Constantly random frequency beeps.
Response from bose.comBy Nelson Penney, Customer Support, August 18, 2023
Hi, I understand your headphones are disconnecting from your phone and this is your second pair. Our great guide https://bose.life/45tRI9n will ensure that you are able to keep your headphones connected even when you first take them out of the case.
As you mentioned the beeps happen when the earbuds are playing, I am certain they are related to the earbuds connectivity and will stop once the earbuds remain connected!
If you have any other questions, please reach out to our customer support team who would love to help you: https://bose.life/3nTDo5H
John - Customer Support
As you mentioned the beeps happen when the earbuds are playing, I am certain they are related to the earbuds connectivity and will stop once the earbuds remain connected!
If you have any other questions, please reach out to our customer support team who would love to help you: https://bose.life/3nTDo5H
John - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Love them best ear buds ive ever purchased
on January 18, 2023
Posted by: Kaybug10
Gender:Female
Length of ownership:1 week
These earbuds are such great quality! I really love the EQ feature. I kept going back and forth between various earbuds that Bose had but this one stuck out to me because of the EQ feature. My ears are somewhat sensitive to certain pitches/tones and I can adjust it to my liking and not worry about getting a head ache.
The noise cancellation is a lot better than I had imagined. It kind of feels like it suctions to ear to give it the quiet feel. Feels like a concert in your head.
I worried that they would be too bulky/big from the pictures and that they may hurt my ears but they're not they have a nice sleek design and are not too big. They sit comfortably in my ear. They came with different attachments for sizing as well. They do not feel loose either. I've used them for about a week an half now when I go to the gym and have not had any issues with either falling out, no sweat interfering with them.
If there would be anything to recommend I'd say to incorporate more color choices eventually.
Written by a customer while visiting bose.com
Customer Rating
1
Had to return
on September 29, 2022
Posted by: John
Gender:Male
Length of ownership:1 week
Would not charge past 80% and kept loosing connection. Had to return
Response from bose.comBy Tegan, Customer Support, September 29, 2022
Hello,
We're sorry to hear that you have returned your product. If the earbud battery is depleted, the charging case fully charges the earbuds in 1 hour. If the case battery is depleted, it can be charged in 2 to 3 hours depending on the charging current level of the power source you're using. We have some great troubleshooting guides available here: https://bose.life/3SmrbEk If you require additional assistance, reach out to us directly via https://bose.life/2kOgS12
Tegan - Customer Support
We're sorry to hear that you have returned your product. If the earbud battery is depleted, the charging case fully charges the earbuds in 1 hour. If the case battery is depleted, it can be charged in 2 to 3 hours depending on the charging current level of the power source you're using. We have some great troubleshooting guides available here: https://bose.life/3SmrbEk If you require additional assistance, reach out to us directly via https://bose.life/2kOgS12
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Less Than Exciting 😟
on November 12, 2022
Posted by: Chuck
Gender:Male
Length of ownership:1 month
I bought these Bose QC Earbuds II a month ago and I have had trouble with them ever since. The noise cancelation doesn't come close to an over-the-ears headphone. The sound itself is very good, but with minimal noise cancelation. The earbuds do not seat well in the case, so charging is problematic. I go to use them and often they are not charged. I am a real fan of Bose sound equipment, but these earbuds are the worst Bose product I've ever encountered.
Response from bose.comBy Nelson Penney, Customer support, November 21, 2022
Hello Chuck, I am glad to hear that you are enjoying the sound quality of the QC earbuds II. I am sad to hear that you are experiencing some issues with noise cancellation and with placing the earbuds in the charging case.
If you find that the earbuds are not seating well in the charging case, be sure to check that the stability band is on correctly and not blocking the connection point on the earbud, I recommend that you try reseating the stability bands and check that they go into the case without issue, this will also help with charging them.
For the noise-cancelling issue you mentioned, I recommend trying different sized eartips and stability bands, this will help you find a better fit for your earbuds so that they can create a seal in your ear. This will help improve noise cancellation and audio performance. You can find more information on this here: https://bose.life/3hZBssO.
Should you need any further assistance, please be sure to reach out to our technical support teams who will be more than happy to assist you: https://bose.life/3TWKUtY.
Liam - Customer support
If you find that the earbuds are not seating well in the charging case, be sure to check that the stability band is on correctly and not blocking the connection point on the earbud, I recommend that you try reseating the stability bands and check that they go into the case without issue, this will also help with charging them.
For the noise-cancelling issue you mentioned, I recommend trying different sized eartips and stability bands, this will help you find a better fit for your earbuds so that they can create a seal in your ear. This will help improve noise cancellation and audio performance. You can find more information on this here: https://bose.life/3hZBssO.
Should you need any further assistance, please be sure to reach out to our technical support teams who will be more than happy to assist you: https://bose.life/3TWKUtY.
Liam - Customer support
Written by a customer while visiting bose.com