Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
1
Mot good for doing sports
on September 28, 2022
Posted by: Anonymous
Gender:Male
Length of ownership:1 week
I was expecting it will be awesome for run, instead the sound reboot in my head while I run
Response from bose.comBy Tegan, Customer support, September 28, 2022
Hello,
We are sorry to hear that you are struggling to use your headphones during sports. We'd love to get additional details so we can assist you with this. Please reach out to your local support via https://bose.life/2kOgS12 we'll be happy to get this resolved for you.
Tegan - Customer Support
We are sorry to hear that you are struggling to use your headphones during sports. We'd love to get additional details so we can assist you with this. Please reach out to your local support via https://bose.life/2kOgS12 we'll be happy to get this resolved for you.
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Great when they work! But they work 60% of the tim
on September 29, 2022
Posted by: Jeff
Gender:Male
Length of ownership:1 week
I’ve had a lot of headphones and have loved other Bose products for 20 plus years. I had high hopes but will be returning these.
Positives:
Great noise canceling, they don’t fallout of your ears like others and comfortable for all day wear (I’m active and in sales).
Cons:
20% of the time phone conversation is garbled
40% of time 1 of the buds syncs with my phone and the other doesn’t
Sometimes these headphones say they are synced to my phone - but MS Teams meetings are playing on phone instead of through the buds. Same with movies.
Touch control is awful. To answer a call - tap to answer - first tap never works, tap a 2nd time (2 times to hang up or ignore) and the call is sent to voicemail or hung up on.
Positives:
Great noise canceling, they don’t fallout of your ears like others and comfortable for all day wear (I’m active and in sales).
Cons:
20% of the time phone conversation is garbled
40% of time 1 of the buds syncs with my phone and the other doesn’t
Sometimes these headphones say they are synced to my phone - but MS Teams meetings are playing on phone instead of through the buds. Same with movies.
Touch control is awful. To answer a call - tap to answer - first tap never works, tap a 2nd time (2 times to hang up or ignore) and the call is sent to voicemail or hung up on.
Response from bose.comBy Charlotte, Customer Support, September 29, 2022
Hi Jeff,
It's awesome to hear you're impressed with the noise cancelling and the comfort/fit. I'm sorry that you're experiencing some issues with phone calls, touch controls, and Bluetooth connection. We'd love to help resolve these so that you can enjoy the earbuds to their full potential.
It would be great to know if issues with calls and syncing happen when connected to an alternative device. If it's just with this device, then resetting the earbuds will clear any minor processing errors to stabilize the connection and improve call quality. You can do this by following the steps here - https://bose.life/3d9did6.
Resetting the earbuds should also correct any touch control faults that you're facing. Please also check out our guidance on the touch controls to ensure you are familiar with the location of the touch surface - https://bose.life/3rfQ0G3.
If the problems above persist, please do not hesitate to contact out customer support so that we can provide additional assistance - https://www.bose.com/en_us/contact_us.html.
Thanks,
Charlotte - Customer Support
It's awesome to hear you're impressed with the noise cancelling and the comfort/fit. I'm sorry that you're experiencing some issues with phone calls, touch controls, and Bluetooth connection. We'd love to help resolve these so that you can enjoy the earbuds to their full potential.
It would be great to know if issues with calls and syncing happen when connected to an alternative device. If it's just with this device, then resetting the earbuds will clear any minor processing errors to stabilize the connection and improve call quality. You can do this by following the steps here - https://bose.life/3d9did6.
Resetting the earbuds should also correct any touch control faults that you're facing. Please also check out our guidance on the touch controls to ensure you are familiar with the location of the touch surface - https://bose.life/3rfQ0G3.
If the problems above persist, please do not hesitate to contact out customer support so that we can provide additional assistance - https://www.bose.com/en_us/contact_us.html.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Best sound quality and best noise suppression
on March 1, 2023
Posted by: treaston2
Gender:Male
Length of ownership:1 month
I tried several other earbuds before I found these. Bose has delivered a best-in-class product with great sound and noise cancelling.
Written by a customer while visiting bose.com
Customer Rating
5
Earbuds QuietComfort II
on April 6, 2023
Posted by: Ramtech
Gender:Male
Length of ownership:1 month
I’m very happy with my purchase Excellent sound quality and noise reduction
Written by a customer while visiting bose.com
Customer Rating
1
Very poor call quality
on April 20, 2023
Posted by: Mike
Gender:Male
Length of ownership:1 month
I bout them because I am a truck driver and wanted the best. When I use them just for listening they are good. When I am on a call it is very poor. No noise cancelling at all. Very disappointed in this product
Response from bose.comBy Nelson Penney, Customer Support, April 21, 2023
Hi Mike,
I'm glad that you're enjoying your listening experience, but I'm sorry that you're facing an issue with calls/noise cancellation. We recently contacted you privately to help with this. In case you missed it, we wanted to let you know that when you receive a call, the earbuds remain in the current noise cancelling mode and Self Voice is activated. If you feel you’re not experiencing any cancellation in calls or outside of calls, please try the steps at - https://bose.life/3ADrLX7.
It would be great to hear back from you regarding this!
Thanks,
Charlotte - Customer Support
I'm glad that you're enjoying your listening experience, but I'm sorry that you're facing an issue with calls/noise cancellation. We recently contacted you privately to help with this. In case you missed it, we wanted to let you know that when you receive a call, the earbuds remain in the current noise cancelling mode and Self Voice is activated. If you feel you’re not experiencing any cancellation in calls or outside of calls, please try the steps at - https://bose.life/3ADrLX7.
It would be great to hear back from you regarding this!
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
I love these things
on May 25, 2023
Posted by: B
Gender:Male
Length of ownership:1 month
Freakin great. Love the sound. I love heavy music and these things blast!!
Written by a customer while visiting bose.com
Customer Rating
1
Great sound of the wind when I’m riding my bike
on May 26, 2023
Posted by: Kathy
Gender:Female
Length of ownership:1 month
Although the ear buds have some great qualities, good sound, they link to my iPhone immediately however my poor rating (sorry!) has to do with wind noise when I’m riding my bike really takes away from their enjoyment. Ear covers work but hey we are coming into the summer and head bands are too hot to wear when the temperatures are high like where I live.
Response from bose.comBy Nelson Penney, Global Customer Service, June 5, 2023
Hello, it's awesome to head that you feel the sound is good and that these connect to your iPhone immediately. We always aim for the highest quality product.
It is unusual to hear that you are not happy with the wind noise.
The noise-cancelling works by having microphones, which listen to the outside world, to block out sound effectively. We would recommend turning down, or off the noise-cancelling when used on a bike at high speed, or when there is lots of wind.
Thanks
Matt - Bose Customer Support
It is unusual to hear that you are not happy with the wind noise.
The noise-cancelling works by having microphones, which listen to the outside world, to block out sound effectively. We would recommend turning down, or off the noise-cancelling when used on a bike at high speed, or when there is lots of wind.
Thanks
Matt - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Work well
on June 1, 2023
Posted by: Lloyd
Gender:Male
Length of ownership:1 week
I bought them. They are great. Might get another just in case
Written by a customer while visiting bose.com