Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Bose Earbuds
on November 22, 2022
Posted by: no nick name
Gender:Male
Length of ownership:1 month
Bose sound and sony tv is my preference and is the best in the world . Bose is the best!
Written by a customer while visiting bose.com
Customer Rating
5
Noise canceling works great
on December 20, 2022
Posted by: Mat
Gender:Male
Length of ownership:6 months
They are great just wish they where more phone call friendly
Written by a customer while visiting bose.com
Customer Rating
1
Poor Bluetooth
on January 25, 2023
Posted by: Alex
Gender:Male
Length of ownership:1 month
BT doesn’t always connect to my iPhone 11.
No Sound sometimes when placing a call even when BT is connected.
Sometime sound is very low and can’t be adjusted.
Left earbud doesn’t connect to BT 90% unless I connect the right earbud.
When answering a call the Audio always routes to the phone first then have to manually switch.
Noise canceling is superior!
No Sound sometimes when placing a call even when BT is connected.
Sometime sound is very low and can’t be adjusted.
Left earbud doesn’t connect to BT 90% unless I connect the right earbud.
When answering a call the Audio always routes to the phone first then have to manually switch.
Noise canceling is superior!
Response from bose.comBy Nelson Penney, Customer Support, February 17, 2023
Hi Alex,
Thanks for your feedback on the earbuds. I'm happy to let you know that our latest update has released fully independent usage of the earbuds, meaning you can use either the left or right for music and phone calls. Part of the new firmware update also allows the earbuds to switch between primary and secondary earbud as you're using them to ensure you always have the strong connection. Make sure to have the connected in the Bose Music app and get them updated following the app instructions.
Nic - Customer Support
Thanks for your feedback on the earbuds. I'm happy to let you know that our latest update has released fully independent usage of the earbuds, meaning you can use either the left or right for music and phone calls. Part of the new firmware update also allows the earbuds to switch between primary and secondary earbud as you're using them to ensure you always have the strong connection. Make sure to have the connected in the Bose Music app and get them updated following the app instructions.
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
not happy
on April 4, 2023
Posted by: disgusted
Gender:Female
Length of ownership:1 month
Have had them 2 wks. Hate them, batteries are the worst. After they are fully charged, within 24 hours batteries have only 30% left, with one or two brief uses. My sport earbuds were so much better, they held a charge for a week with use.
Response from bose.comBy Nelson Penney, Global Customer Service, April 7, 2023
Hey there - we're sorry to hear about the trouble you've experienced regarding battery life. We reached out to you with a message directly to help you resolve this. To re-iterate, are you using the provided charging cable for the earbuds? Please attempt all steps at https://bose.life/43hob1A, to help with battery life. Let us know if these steps help by reaching back out to our message, or getting in touch at https://bose.life/3ZRGrvR, so we can assist you further if needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Outstanding
on October 5, 2022
Posted by: Frankie
Gender:Male
Length of ownership:1 month
1 month ago and I only use this product to work out in the gym.
Written by a customer while visiting bose.com
Customer Rating
5
Bose quietcomfort earbuds ii
on December 9, 2022
Posted by: Glenda G
Gender:Female
Length of ownership:1 month
Bose never disappoints...love the sound and how comfortable they fit in your ear
Written by a customer while visiting bose.com
Customer Rating
5
Excellent Product!
on February 23, 2023
Posted by: gomspal
Gender:Male
Length of ownership:1 week
I waited for so long to find a product that would really look cool and deliver quality sound and I found it in BOSE QCE II.
I bought this white Bose QCE II ear buds and it did not disappoint. I watched a movie on my phone and I can clearly hear the background noise of dialogues from the movie which you will not hear if you are watching the same movie on the tv. The noise cancellation is out of this world! You can literally hear NOTHING when the noise cancellation is activated and to think that the earbuds are not even all the way in my ears. The instrument sounds are crisp and you can distinguish them from each other if you are familiar with the instrument's sound.
One thing that I don't like though is linking to the Bose app. It shows disconnected from the app sometimes but the earbuds continue on giving off sounds. I know that the apps are used for the equalizer and battery status, etc. but it would be great if it does not happen.
I bought this white Bose QCE II ear buds and it did not disappoint. I watched a movie on my phone and I can clearly hear the background noise of dialogues from the movie which you will not hear if you are watching the same movie on the tv. The noise cancellation is out of this world! You can literally hear NOTHING when the noise cancellation is activated and to think that the earbuds are not even all the way in my ears. The instrument sounds are crisp and you can distinguish them from each other if you are familiar with the instrument's sound.
One thing that I don't like though is linking to the Bose app. It shows disconnected from the app sometimes but the earbuds continue on giving off sounds. I know that the apps are used for the equalizer and battery status, etc. but it would be great if it does not happen.
Overall, I still give BOSE QCE II a 5 star rating because the product delivers the perfect sound of all the earbuds I have tried.
Written by a customer while visiting bose.com
Customer Rating
5
Great Product
on May 8, 2023
Posted by: Epper
Gender:Male
Length of ownership:1 month
First time buyer of the Bose ear buds. I've had (2) pair of the Apple product and the QC are far superior. Worked real well on a plane.
Written by a customer while visiting bose.com