Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Absolutely Incredible
on November 17, 2022
Posted by: Brant
Gender:Male
Length of ownership:1 month
Beautiful sound. I am hearing music that I had not heard before. Noise canceling is wonderful and the ability to change it is such a great feature.
Written by a customer while visiting bose.com
Customer Rating
1
It as impressive as advertised
on January 2, 2023
Posted by: Imrkali
Gender:Male
Length of ownership:1 month
No wireless charging, 1 device connectivity, not much if an upgrade. Disappointing Bose.
Response from bose.comBy Nelson Penney, Global Customer Service, January 9, 2023
Hi there, we're sorry to hear you feel this way. We've reached out to you already with some guidance on this - to re-iterate, the charging case will ensure your earbuds are re-charging when not in use, to ensure you always have them readily available, and the case holds 18 additional hours of streaming time! Also, the earbuds will save the most recent eight connected devices, and you can easily switch between them using the Bose Music app. If you have any further queries feel free to reach out at https://bose.life/38Q1vZs.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great Buds
on February 21, 2023
Posted by: White Lightning
Gender:Male
Length of ownership:1 month
I bought them several weeks ago. Love how they fit and the sound is very good and tight with great base. The outside sound reduction is outstanding! Love my Great Buds from Bose!!
Written by a customer while visiting bose.com
Customer Rating
4
Bose QC Earbuds II Don't Dissapoint!
on September 12, 2022
Posted by: csnodgr2
Gender:Male
Length of ownership:1 week
These are my first earbuds in a long time, I've been using Bose QC 35's which are great, but are bulky at times. After see that Bose came out with a second generation of the QC earbuds, I thought I'd give them a try. As you'd expect from Bose, the sound quality is top notch and the noise-cancelling is really outstanding for such small buds. I was very pleased with the comfort and fit, they never felt like they were going to fall out. Even if you jump or run around, they feel secure. That was one of my biggest issues in wear earbuds in the past, they always felt like they'd fall out.
I was a little disappoint in the lack of control information. I had to search on the Bose site to find a support page that explained all the touch gestures used with the earbuds. There's no guide or documentation included explain those touch controls. The new Bose Music app doesn't offer explanations either. Beyond that issue, the only other improvement I could think of would be wireless charging ability for the case and the ability to locate your buds with playing a sound.
Overall, these earbuds are great for everyday use, exercise, etc. They offer the Bose quality sound and noise-cancelling you can get in their larger headphones in a small very comfortable earbud.
Response from bose.comBy Tegan, Customer Support, September 13, 2022
Hello,
We're glad to hear that you've been enjoying your headphones over these years and for giving our new QuietComfort Earbuds II a go.
These achieve high standards of audio performance at any volume setting. A combination of technologies makes this possible. A patented acoustic port design combined with premium, high-efficiency drivers ensures immersive sound and deep lows from a small acoustic package. Volume-optimized active EQ enhances clarity throughout the entire spectrum of sound for lifelike audio reproduction. A proper fit is critical to ensure the best audio performance and noise cancellation; an eartip with a loose or leaky seal can result in lower performance. You can also find our fit guide here: https://bose.life/3DhhIt2 as well as in the Bose Music app.
Sorry that you had some issues finding documentation on the available touch controls, you can find all available actions on our support website here: https://bose.life/3U8pYl6
As for wireless charging and GPS tracking. These features are unavailable, however if you require a charge, a quick 20-minute charge provides up to 2 hours of play time. If you lost an earbud or your charging case, you can reach out to your local Bose product support team for assistance, an agent will always be happy to help. To reach out, you can contact us via https://bose.life/2kOgS12
We're glad to hear that you've been enjoying your headphones over these years and for giving our new QuietComfort Earbuds II a go.
These achieve high standards of audio performance at any volume setting. A combination of technologies makes this possible. A patented acoustic port design combined with premium, high-efficiency drivers ensures immersive sound and deep lows from a small acoustic package. Volume-optimized active EQ enhances clarity throughout the entire spectrum of sound for lifelike audio reproduction. A proper fit is critical to ensure the best audio performance and noise cancellation; an eartip with a loose or leaky seal can result in lower performance. You can also find our fit guide here: https://bose.life/3DhhIt2 as well as in the Bose Music app.
Sorry that you had some issues finding documentation on the available touch controls, you can find all available actions on our support website here: https://bose.life/3U8pYl6
As for wireless charging and GPS tracking. These features are unavailable, however if you require a charge, a quick 20-minute charge provides up to 2 hours of play time. If you lost an earbud or your charging case, you can reach out to your local Bose product support team for assistance, an agent will always be happy to help. To reach out, you can contact us via https://bose.life/2kOgS12
Written by a customer while visiting bose.com
Customer Rating
5
Bose Never Disappoints
on September 21, 2022
Posted by: Reproman
Length of ownership:1 month
I have tried several brands of earbuds over the years. All had their pluses and minuses and Bose had been on my wish list for some time. I finally had the chance to try the Bose QuietComfort II earbuds, and they live up to the Bose reputation for quality sound, and then some. The noise cancellation, always a Bose selling point, is excellent, both during music playback and during calls. The multiple earpieces allowed me to find a comfortable fit for the long listening sessions allowed by the extended battery life. The app is a plus. It’s easy to navigate and helps to extend the listening experience by personalizing the noise cancellation and sound to your taste. They charge relatively quickly, but I would have liked to see a wireless charging option similar to other premium earbuds. Bose has always been a luxury brand, but the quality justifies the higher price compared to other brands. Highly recommended.
Written by a customer while visiting bose.com
Customer Rating
1
Doesn’t work right
on September 29, 2022
Posted by: God
Gender:Male
Length of ownership:1 week
This product sucks! I can’t get it to pair with my phone, even when following the directions provided.
Response from bose.comBy Tegan, Customer Support, September 29, 2022
Hello,
Sorry to hear that you're unable to get paired. You can pair directly via your Bluetooth settings or via the Bose Music app, you can find our how to guide here: https://bose.life/3dSaCkt If you need additional support, please reach out to us via https://bose.life/2kOgS12 so we can get this resolved for you.
Tegan - Customer Support
Sorry to hear that you're unable to get paired. You can pair directly via your Bluetooth settings or via the Bose Music app, you can find our how to guide here: https://bose.life/3dSaCkt If you need additional support, please reach out to us via https://bose.life/2kOgS12 so we can get this resolved for you.
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great Sound & Fit
on November 10, 2022
Posted by: Michael S
Gender:Male
Length of ownership:1 month
I replaced my QuietComfort Earbuds. The new QuietComfort II Earbuds sound great! Also like the new ear fit design, better fit, comfortable and smaller. Setup was easy and works perfectly.
Written by a customer while visiting bose.com
Customer Rating
1
MASSIVE CONNECTION PROBLEMS
on November 18, 2022
Posted by: DKScott
Gender:Male
Length of ownership:1 month
I have a pair of Bose headphones that I have enjoyed and connect flawlessly , so I was very surprised when the Quite Comfort II earbuds failed to connect. The first time using them only one earbud connected. I updated the firmware for both the earbuds and carrying case to see if this would improve connectivity. To date, the earbuds have connected fully only one time. Every other time using them I have to clear the connection and reconnect, but even this works only 50% of the time. I am really shocked that Bose would put a product on market that works so poorly and priced at such a premium. There are products that work better for 25% of the cost of the Quite Comfort II. Obviously, I am returning them.
Response from bose.comBy Tegan, Customer Support , November 28, 2022
Hello, thanks for taking the time in providing your feedback.
This is not the experience that we would expect you to have. Thanks for trying some troubleshooting by updating the firmware, this is a great first step. We've reached out to you to help resolve these concerns, and have shared that we have some great support articles available here: http://bit.ly/3AS5Ony. For any additional support, we'd love to help you out. Please get back to us.
Tegan - Customer Support
This is not the experience that we would expect you to have. Thanks for trying some troubleshooting by updating the firmware, this is a great first step. We've reached out to you to help resolve these concerns, and have shared that we have some great support articles available here: http://bit.ly/3AS5Ony. For any additional support, we'd love to help you out. Please get back to us.
Tegan - Customer Support
Written by a customer while visiting bose.com