Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
4
Excellent earbuds
on February 24, 2024
Posted by: mbh
Gender:Female
Length of ownership:1 month
The earbuds are excellent quality with amazing sound, even compared to my Bose headphones. My issue is with the difficulty I experienced attempting to learn how to use all of the features. It seems counterintuitive to have to go to u tube video to get information. I did attempt chat on Bose site but it was non productive.
Written by a customer while visiting bose.com
Customer Rating
1
No good
on February 27, 2024
Posted by: Michel Ali Romero
Can't hear well, constantly loses connection between one speaker and the other, phone calls can't be heard.
Feedback
People also ask
Feedback
People also ask
Response from bose.comBy Customer Care, February 27, 2024
Hi Michel.
Thank you for posting. Sorry to hear about the issues you are facing with your earbuds. Please refer to the link provided for steps to help with the connection and calls. https://bose.life/3wjoVHG. If the issue persists, please reach out to us here, https://bose.life/3BgUIIU. We will be happy to help.
Marvin - Customer Support
Thank you for posting. Sorry to hear about the issues you are facing with your earbuds. Please refer to the link provided for steps to help with the connection and calls. https://bose.life/3wjoVHG. If the issue persists, please reach out to us here, https://bose.life/3BgUIIU. We will be happy to help.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Problem With Fit and Comfort
on March 5, 2024
Posted by: josefb122
Gender:Male
Length of ownership:6 months
I have problems with the fit and comfort. I tried all sizes of ear tips and stabilization bands. In my left ear the earbud was constantly falling out with the largest size. I bought size XL and the stabilization band 4 helps it stay secure. In my right ear the earbuds fall out with stabilization band size 2, but sizes 3 and 4 cause me to feel discomfort or pain in my ear. Bose needs to improve the fit, stability and comfort and include more sizes like 2.5 and 3.5 to improve the fit and comfort.
Also, the app doesn't work sometimes and is stuck connecting and can't connect to the earbuds, then shows an error message.
Response from bose.comBy Customer care, March 5, 2024
Hi Josef.
Thank you for your post. We will certainly look into this feedback of yours regarding the ear tips and stability band sizes. With the app, please try signing out of your account, rebooting your phone, and signing in back after. If you need further assistance, please get in touch with us here, https://bose.life/3BgUIIU. We would love to help.
Marvin - Customer Support
Thank you for your post. We will certainly look into this feedback of yours regarding the ear tips and stability band sizes. With the app, please try signing out of your account, rebooting your phone, and signing in back after. If you need further assistance, please get in touch with us here, https://bose.life/3BgUIIU. We would love to help.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great sound quality
on March 20, 2024
Posted by: patrick85255
Gender:Male
Length of ownership:1 month
Great sound quality and nice features. Only thing stopping me from giving 5 stars is it can be finnicky to transfer pairing between devices, particularly when you don't have internet access (which reduces the functionality of the app) such as on an airplane. Usually if you mess with it for a while it gets there eventually though so not a huge deal.
Written by a customer while visiting bose.com
Customer Rating
2
2nd generation not better than the 1st generation
on April 18, 2024
Posted by: Canthear23
Gender:Male
Length of ownership:1 week
Issues with connections
Connections to device is not quality vs overall price.
Connections to device is not quality vs overall price.
Response from bose.comBy Customer Support, April 19, 2024
We're sorry to hear that you're experiencing connection issues in your new earbuds. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We recommend visiting the following help article to address the issue: https://bose.life/49IbnDt. Please don't hesitate to reach out to our support team for assistance in case the problem persists.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Best earbuds
on May 6, 2024
Posted by: Willh83
These are by far the earbuds that I have ever owned. I have had a hard with keeping earbuds in my ear before but these are perfect and secure. The sound is like a movie theater
Written by a customer while visiting bose.com
Customer Rating
5
Great awesome festures
on May 7, 2024
Posted by: Boomer
I bought this a few years ago and I love them and they are great
Written by a customer while visiting bose.com
Customer Rating
1
on May 9, 2024
Posted by: Rafa
Gender:Male
Length of ownership:6 months
I'm return my first pair and the second already the left don't change
Written by a customer while visiting bose.com