Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Bose Quietcomfort Earbuds II (Midnight Blue)
on July 12, 2023
Posted by: Rick
Gender:Male
Length of ownership:1 month
I have had my QuietComfort Earbuds II for about two weeks and used them nearly every day. In my experience they work as advertised and I am very happy with the quality and features, all of which work flawlessly. I use them primarily with an iPhone.
Written by a customer while visiting bose.com
Customer Rating
5
Quality Sound
on July 12, 2023
Posted by: ErvB3
Gender:Male
Length of ownership:1 month
I own a significant number of Bose products and I must say, the products continue to wow me.
Written by a customer while visiting bose.com
Customer Rating
5
Wow!
on July 12, 2023
Posted by: Steve
Gender:Male
Length of ownership:1 month
I bought these several weeks ago and I am very pleased with my choice. I debated Apple vs Bose and went with Bose because of the ear fit and the noise cancelling. Wow again! Wonderful music sounds, great noise cancelling, and great on the phone. My only suggestion is to tell users to push the earbuds into the case to make the connection there.
Written by a customer while visiting bose.com
Customer Rating
5
Great Fit
on July 12, 2023
Posted by: RunK
Length of ownership:1 week
Great fit, perfect for running. Aware mode allows me to hear traffic around me
Written by a customer while visiting bose.com
Customer Rating
5
Quality sound
on July 13, 2023
Posted by: JT
Gender:Male
Length of ownership:1 month
Great sound and noise cancelling. I would recommend to anyone looking for quality earbuds
Written by a customer while visiting bose.com
Customer Rating
5
Replace earbuds with new model at no charge
on July 13, 2023
Posted by: David
Gender:Male
Length of ownership:1 year or longer
Replacement was an upgrade at no charge. They were prompt and delivered fast
Written by a customer while visiting bose.com
Customer Rating
1
Not user friendly
on July 13, 2023
Posted by: Veronica
Gender:Female
Length of ownership:1 week
Was a gift from my husband. Was excited the fit was amazing! BUT they will NOT stay connected to my iPhone! I’ve been trying use them for a week now & they just will NOT stay connected. I’ve disconnected & reconnect, downloaded the app installed & reinstalled NOTHING works. Super disappointed again. I previously had bought the bise earbuds but didn’t fit my ears or yet wouldn’t stay in.
Response from bose.comBy Nelson Penney, Global Customer Service, July 14, 2023
Hi Veronica, we're pleased to hear you're enjoying the fit of the earbuds and are finding them comfortable to use! We reached out with a message directly to assist with your Bluetooth issues, in which we included the steps at https://bose.life/3MYpJrr. Do they show up available to connect in your Bluetooth settings without issue, and have you tested a different device to see if the problem persists? Let us know by reaching back out to our message, or getting in touch at https://bose.life/en_us_contact_us, so we can assist you further if needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
I feel like the most current has less features
on July 17, 2023
Posted by: TyTy
Gender:Female
Length of ownership:1 month
First the pros. I love the noise cancellation feature and the sound quality. Super fast charging. The ugly, they connect while in the case and some times in the midst of a call, while charging in the case. The control are limited on the headphones . The size is too small for my liking. They sometimes disconnect while in ear with the phone in my hand. I like the slate gray ones that I had before this version.
Response from bose.comBy Charlotte, Customer Support, July 20, 2023
Hey TyTy,
It's really great to hear that you're enjoying the noise cancellation, sound quality, and charging speed. I'm sorry that you've been facing some connection issues. This shouldn't be happening and we'd love to help resolve these.
It sounds like your earbuds may not be making a clean connection within the charging case. Please check to ensure there is no dirt/debris blocking the connectors on the earbuds and inside the case. Another thing to consider is if the stability bands are fitted correctly. Incorrect alignment of the bands can block the earbuds from making this connection.
Regarding them disconnecting, please check out the following troubleshooting to address this - https://bose.life/3q0P3UX.
If any of the issues remain, or if there is anything else we can help with, please reach out to our customer support for assistance - https://bose.life/3Q3HaIS.
Thanks,
Charlotte - Customer Support
It's really great to hear that you're enjoying the noise cancellation, sound quality, and charging speed. I'm sorry that you've been facing some connection issues. This shouldn't be happening and we'd love to help resolve these.
It sounds like your earbuds may not be making a clean connection within the charging case. Please check to ensure there is no dirt/debris blocking the connectors on the earbuds and inside the case. Another thing to consider is if the stability bands are fitted correctly. Incorrect alignment of the bands can block the earbuds from making this connection.
Regarding them disconnecting, please check out the following troubleshooting to address this - https://bose.life/3q0P3UX.
If any of the issues remain, or if there is anything else we can help with, please reach out to our customer support for assistance - https://bose.life/3Q3HaIS.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com