Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
3
Great for music but not for talking
on June 20, 2023
Posted by: Mr P
Gender:Male
Length of ownership:1 month
I purchased the Bose Quiet Comfort earbuds for exclusive use on my mobile phone. The noise cancelling is very good for playing music but I have had numerous people complain about the sound quality as a phone. I've uninstall/reinstall and tried multiple troubleshooting steps, but no success. Additionally, I have found it hard to keep the headphones in my ears when I am on the go. They frequently fall out of my ears.
Response from bose.comBy Nelson Penney, Global Customer Service, June 23, 2023
Hey there, I'm pleased to hear you're enjoying the noise-cancellation and audio quality of the QC Earbuds II! We reached out to you directly with a message to assist with the difficulties you're having. Included we provided the steps at https://bose.life/3pk7LGN, to help with microphone performance, so please try these. Are you taking regular phone calls, or internet calls? We appreciate the steps tried so far, but confirm all steps on the link are attempted, and get back to us letting us know how things go. Alternatively, please reach out at https://bose.life/3pcmQKF, and we'll assist you further.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Comfortable with great sound
on June 20, 2023
Posted by: Dooley
Gender:Male
Length of ownership:1 month
This is the first good pair of earbuds I’ve purchased. Am very pleased with the quality and sound.
Written by a customer while visiting bose.com
Customer Rating
3
Phone
on June 21, 2023
Posted by: Larney 58
Gender:Male
The sound of these is phenomenal
But as far as phone use on calls not that great. That is the reason i only gave 3 stars.
But as far as phone use on calls not that great. That is the reason i only gave 3 stars.
Response from bose.comBy Customer Support, June 23, 2023
Hey,
It's great that you're enjoying the sound quality but I'm sorry that you're finding calls are not good. We recently contacted you directly as we'd love to gather some further information and help you with this.
In case you haven't seen our message, we suggested some troubleshooting for the possible issues you may be facing. If the microphone pickup is underperforming, then please check out our recommendations to solve this here - https://bose.life/42YYG3M.
If you're facing another issue, or it is not resolved, please do reach back to us. We'd love to improve your experience.
Thanks,
Charlotte - Customer Support
It's great that you're enjoying the sound quality but I'm sorry that you're finding calls are not good. We recently contacted you directly as we'd love to gather some further information and help you with this.
In case you haven't seen our message, we suggested some troubleshooting for the possible issues you may be facing. If the microphone pickup is underperforming, then please check out our recommendations to solve this here - https://bose.life/42YYG3M.
If you're facing another issue, or it is not resolved, please do reach back to us. We'd love to improve your experience.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Mic sucks
on June 21, 2023
Posted by: Peppa
Gender:Male
Length of ownership:1 month
Purchase about a month ago, callers on the other end can't hear me
Response from bose.comBy Customer Support, June 23, 2023
Hi Peppa,
I'm sorry that you're facing some issues during calls on your earbuds. We've sent you a message directly as we want to provide some further assistance to resolve this. If you haven't seen our message, we recommend checking out the following troubleshooting steps - https://bose.life/42YYG3M.
Please get back to us and let us know how you get on!
Thanks,
Charlotte - Customer Support
I'm sorry that you're facing some issues during calls on your earbuds. We've sent you a message directly as we want to provide some further assistance to resolve this. If you haven't seen our message, we recommend checking out the following troubleshooting steps - https://bose.life/42YYG3M.
Please get back to us and let us know how you get on!
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Great sound but not for calls
on June 21, 2023
Posted by: Shane27z
Gender:Male
Length of ownership:1 week
Noise cancelation is amazing, music sound is great but I drive truck and the microphone picks up all my cab noise so the person on the other end can't hear my side of the conversation. If you're not in a noisy environment then you'll probably love them!
Written by a customer while visiting bose.com
Customer Rating
4
Great but intermittent connectivity
on June 26, 2023
Posted by: Readyplayer1
Gender:Female
Length of ownership:1 week
I love Bose products and the QC earbuds is not the exception. However, they lose connection often. On a 2 hour of listening time (iTunes) the headphones lost connection 4 times. It got annoying as all the sudden I’d lost music and had to rec one too which by the way, it takes a couple of tries for the headphones to be recognized
Written by a customer while visiting bose.com
Customer Rating
5
Nice product for listening to music
on June 27, 2023
Posted by: EEH
Gender:Male
Length of ownership:1 month
Really happy with my new earphones especially listening to music
Written by a customer while visiting bose.com
Customer Rating
5
Great Earbuds
on June 28, 2023
Posted by: Dee
Gender:Female
Length of ownership:1 month
I bought these almost a month ago - after a ton of research on different products, I went with Bose and I'm so glad I did. They fit perfectly, even in my small ears. They do an amazing job of blocking out noise around me when I want then, but also offer an aware mode for when I need that. These earbuds exceeded my expectations
Written by a customer while visiting bose.com