Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Bose QC2 Earbuds
on April 30, 2023
Posted by: DrNuke75
Gender:Male
Length of ownership:1 month
I had the QC1’s which I really loved. Best sounding wireless earbuds I owned but wanted the QC2 for the smaller size. They are quite a bit smaller which is great but to my surprise the sound quality and noise isolation are even better. No doubt the best sounding earbuds.
Written by a customer while visiting bose.com
Customer Rating
5
Performs as advertised!
on April 30, 2023
Posted by: Anonymous
Gender:Male
Length of ownership:1 month
I bought these to replace my airpods. I take 4 to 6 flights a week. While wearing my airpods I could always still hear the noise of the planes engine. With my new Bose ear buds, all I hear is my music, crystal clear! Worth the money!
Written by a customer while visiting bose.com
Customer Rating
2
POOR BLUETOOTH CONECTIVITY
on April 30, 2023
Posted by: Maldito
Gender:Male
Length of ownership:6 months
I have purchased all models of BOSE bluetooth earbuds over the years and so far I am not happy with the performance of these earbuds. I wear them for hours as I ride my bicycle and my complain is that the connection keeps on getting lost most of the times when I turn my head. I have tried it on different phones and I get the same issue. I have tried resetting the earbuds and have not been able to fix this issue. 1st pair of BOSE QUIET COMFORT II earbuds had this Issue and got a replacement and still same issue.
Response from bose.comBy Nelson Penney, Customer Support, May 1, 2023
Hi, I am glad to hear you are a big fan of Bose and own many of our products. I am surprised to hear that your earbuds during bicycle rides. You mentioned you have had this happen with multiple pairs of this model. I am certain that setting up the bose music app and updating the earbuds will allow the connection to stay stable whilst on the move: https://bose.life/3HrlLo1
If you still find this is happening, I recommend making sure the fit is secure as noise leakage can overwhelm the microphone used for noise cancelling and lead to the earbuds briefly dropping connection: https://bose.life/3VnXhBZ
If you need any further help with this, please reach out to our customer support team who would love to help you: https://bose.life/3nTDo5H
Liam - Bose Customer Support
If you still find this is happening, I recommend making sure the fit is secure as noise leakage can overwhelm the microphone used for noise cancelling and lead to the earbuds briefly dropping connection: https://bose.life/3VnXhBZ
If you need any further help with this, please reach out to our customer support team who would love to help you: https://bose.life/3nTDo5H
Liam - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Great sound but keeps disconnecting
on April 30, 2023
Posted by: Rsp20
Gender:Male
Length of ownership:1 month
When they connect they are awesome. But ha e a lot of trouble connecting and keeping. Them connected
Response from bose.comBy Nelson Penney, Customer Support, May 1, 2023
Hi, I am glad to hear that you love the sound of the earbuds. It is surprising that your earbuds are disconnecting. I would recommend setting up the bose music app which is a great way to get notifications as soon as updates are avaliable! https://bose.life/3AJum1B
If you still need further help, please reach out to our customer support team who would love to help you with this! https://bose.life/3nTDo5H
Liam - Customer Support
If you still need further help, please reach out to our customer support team who would love to help you with this! https://bose.life/3nTDo5H
Liam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great sound and fit.
on May 1, 2023
Posted by: Obsidian
Gender:Male
Length of ownership:1 month
So superior to air buds and way better sound than cheap ones I’ve purchased.
Written by a customer while visiting bose.com
Customer Rating
5
Gold Standard but with gaps
on May 5, 2023
Posted by: MarkA
Gender:Male
Length of ownership:1 month
I was holding on for dear life to my QC20 headphones but the battery finally lost its charge capacity. I really didn't want to go wireless but after trying these out it's clear the concern over battery, fit, sound quality, and secure fit was unfounded. These have unbelievably rich, audiophile quality sound for being wireless buds. They setup / pair easily, but I notice there are quirky delays and behavior between the Bose app and the buds at times. The app also does not have a find-me feature to send out a beacon sound if you lose one, nor can they be located. I will say they support adapters that convert 3.5mm headphone jacks to BT pretty well, I chose the AirFly Pro and it works flawlessly on flights. Overall, these are a sound investment and departure from the former QC20 corded plugs. I am a believer. Just wish the buggy app and find-me feature were solved.
Written by a customer while visiting bose.com
Customer Rating
3
A step down?
on May 8, 2023
Posted by: ZeppFan1
Gender:Male
Length of ownership:3 months
This review is my opinion comparing Bose QC earbuds vs Bose QC2 earbuds.
Battery life-same
Charging case- hinge on lid feels like it would break off easier. A little tougher to remove buds from case.
Fit- bands and tips vs wings I prefer the wings and old tips I felt like I got a tighter fit although they still stay in place very well.
ANC is remarkable! A great step up!
Touch control- too many taps to perform command. Sometimes although you’re making great contact with your finger it will not recognize and perform a different command, (with current update.)
Accessibility- Now you have a choice of left or right ear only and full touch controls for each which is a big bonus for me.
Sound quality- the quality you would expect from Bose! However, the punch of the bass isn’t as hard as the QC but still sounds amazing and the kids and highs are right in the money. I listen to these everyday at work and they never fall out. Overall I prefer the QC over the QC2, BUT the QC2 are nothing to shake a stick at. I’m still very happy with my QC2 and will ALWAYS have faith and trust in Bose earbuds to help me through every workday!
Battery life-same
Charging case- hinge on lid feels like it would break off easier. A little tougher to remove buds from case.
Fit- bands and tips vs wings I prefer the wings and old tips I felt like I got a tighter fit although they still stay in place very well.
ANC is remarkable! A great step up!
Touch control- too many taps to perform command. Sometimes although you’re making great contact with your finger it will not recognize and perform a different command, (with current update.)
Accessibility- Now you have a choice of left or right ear only and full touch controls for each which is a big bonus for me.
Sound quality- the quality you would expect from Bose! However, the punch of the bass isn’t as hard as the QC but still sounds amazing and the kids and highs are right in the money. I listen to these everyday at work and they never fall out. Overall I prefer the QC over the QC2, BUT the QC2 are nothing to shake a stick at. I’m still very happy with my QC2 and will ALWAYS have faith and trust in Bose earbuds to help me through every workday!
Written by a customer while visiting bose.com
Customer Rating
5
QCII
on May 8, 2023
Posted by: SCH
Gender:Male
Length of ownership:1 month
The noise cancelling and quality of sound is awesome.
Written by a customer while visiting bose.com