Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
1
Not great as they say
on April 8, 2023
Posted by: Seanb13
Gender:Male
Length of ownership:1 month
Received the air buds about three weeks ago. Noise cancellation was good for about a week and a half. There is crackling noises at times coming from both earbuds. And every once in a while, a swishing sound comes while you are listening to a station.
Response from bose.comBy Nelson Penney, Customer Support, April 14, 2023
Hey Sean,
I'm glad that you were enjoying the noise cancellation, but I'm sorry that you faced an issue with crackling and swishing. We recently contacted you directly with some advice to address this. We recommended that you follow the troubleshooting steps found at https://bose.life/3L2L41G.
If this problem persists, please do reach back so that we can assist you further.
Thanks,
Charlotte - Customer Support
I'm glad that you were enjoying the noise cancellation, but I'm sorry that you faced an issue with crackling and swishing. We recently contacted you directly with some advice to address this. We recommended that you follow the troubleshooting steps found at https://bose.life/3L2L41G.
If this problem persists, please do reach back so that we can assist you further.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
They are quite Amazing
on April 9, 2023
Posted by: bluikart
Gender:Male
Length of ownership:1 month
The earbuds fit me perfectly right out of the box, and with the included set of different sized pieces I imagine that anyone would be able to get a great fit. The sound is incredible. I have never heard such rich range and deep bass out of an earbud. The noise cancelling is also great. The one thing I have noticed is if some outside noise is turned on it takes a second or two for it to be cancelled. So, I would not use these for ear protection for shooting or loud machinery that is turning on and off .
Written by a customer while visiting bose.com
Customer Rating
1
They sound great but, keep falling out of my ears!
on April 9, 2023
Posted by: Joshua
Gender:Male
Length of ownership:1 week
I want to return them. I can't move around without them constantly falling out of my ears. And I even tried all 3 ear sizes.
Response from bose.comBy Nelson Penney, Customer Support, April 14, 2023
Hi Joshua,
I'm glad to hear that you enjoyed the sound, but I'm sorry that you faced an issue with the fit. We recently contacted you directly to see how we could help. We mentioned checking that the tips and stability bands were fitted correctly by checking the guidance we have here - https://bose.life/40f2JYu.
If the tips and bands are fitted correctly, we do have some additional sizes that we hope will benefit you and are excited for you to test.
Thanks,
Charlotte - Customer Support
I'm glad to hear that you enjoyed the sound, but I'm sorry that you faced an issue with the fit. We recently contacted you directly to see how we could help. We mentioned checking that the tips and stability bands were fitted correctly by checking the guidance we have here - https://bose.life/40f2JYu.
If the tips and bands are fitted correctly, we do have some additional sizes that we hope will benefit you and are excited for you to test.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Some great features. Bluetooth connection glitchy.
on April 10, 2023
Posted by: Richy rich
Gender:Male
Length of ownership:1 month
Often times when using the Bluetooth connection, the audio is glitching. Tried disconnecting and reconnecting but it fixed the problem temporarily. The quiet comfort 1 felt better in my ear as well as felt more stable then number 2 but still feels fine in my ear. Wish they had tracking technology if you were to lose the case or an ear bud given the buds I have are black and hard to see.
Response from bose.comBy Nelson Penney, Global Customer Service, April 15, 2023
Hi there, I'm glad to hear you're enjoying the fit and features of the QC Earbuds II! We reached out to you with a message to help with the difficulties you're experiencing with Bluetooth. To re-iterate here, have you tried all steps at https://bose.life/3Kwz4nG to help with unexpected disconnections? Also, be sure to try all included sizes of ear tips and stability bands included to find an even better fit for your ear! We look forward to hearing back from you to continue troublehsooting, but alternatively, feel free to reach out at https://bose.life/3myIozy.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great Ear Buds
on April 10, 2023
Posted by: lrs
Gender:Male
Length of ownership:1 month
I was very impressed with the Noise Canceling capability. They really block the majority of external noise. Music sound is very clear. I prefer these to the other brand I purchased for noise cancelling.
Written by a customer while visiting bose.com
Customer Rating
5
Excitingly Effective Noise Arrester
on April 10, 2023
Posted by: ALi
Gender:Male
Length of ownership:1 month
Having own a couple of noise cancelling device, so far this the best in tiny little package. Good buy!
Written by a customer while visiting bose.com
Customer Rating
5
Amazing
on April 11, 2023
Posted by: Chris
Gender:Male
Length of ownership:1 month
I’ve had these for a month now and blown away with them. Amazing sound all round and fantastic noise cancelling.
Written by a customer while visiting bose.com
Customer Rating
5
Awesome Ear Buds
on April 11, 2023
Posted by: Bose Happy
Length of ownership:3 months
Completely satisfied with my QC 2's! Great size, buy n sound!
Written by a customer while visiting bose.com