Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Beautiful sound
on March 23, 2023
Posted by: SeanL80
Gender:Male
Length of ownership:1 month
Bought these to replace a pair of broken airpods, these Quietcomfort II’s are absolutely phenomenal! The noise cancellation, the sound are second to none!
Written by a customer while visiting bose.com
Customer Rating
5
Bose qe 11
on March 26, 2023
Posted by: Steve
Gender:Male
Length of ownership:3 months
They sound great although I have trouble with the fit on one ear all the functions worl flawlessly
Written by a customer while visiting bose.com
Customer Rating
1
Unhappy!
on March 27, 2023
Posted by: Rajeswari Harinathan
Gender:Female
Length of ownership:1 month
I bought this product assuming it would support noise cancellations during phone calls, but really it is not. after that realised it is mostly used for listening to music. I am not a big-time user of listening to music with these earphones. Very disappointing.
Response from bose.comBy Nelson Penney, Global Customer Service, March 31, 2023
Hi Rajeswari,
We reached out to your directly to let you know that noise cancellation can be used during calls. To recap, When you receive a call, the earbuds remain in the current noise cancelling mode and Self Voice is activated. Self Voice helps you hear yourself speak more naturally. To adjust the noise cancelling mode while on a call, touch and hold an earbud. (Please note that Auto Transparency is disabled while on a call) To adjust Self Voice, use the Bose Music app. You can access this option from the Settings menu.
If you have any questions about this, please feel free to respond to our private message.
Thanks,
Charlotte - Customer Support
We reached out to your directly to let you know that noise cancellation can be used during calls. To recap, When you receive a call, the earbuds remain in the current noise cancelling mode and Self Voice is activated. Self Voice helps you hear yourself speak more naturally. To adjust the noise cancelling mode while on a call, touch and hold an earbud. (Please note that Auto Transparency is disabled while on a call) To adjust Self Voice, use the Bose Music app. You can access this option from the Settings menu.
If you have any questions about this, please feel free to respond to our private message.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
I expected better quality…
on March 29, 2023
Posted by: ACruz
Gender:Female
Length of ownership:1 month
I previously purchased the Bose Quiet Comfort earbuds and absolutely loved them. I prefer a smaller earbud. So when the QC II earbuds came out, I bought them. I continue to hear static intermittently. It’s gotten very irritating. I never had these problems with the first series of QC earbuds. I’ve tried to disconnect and reset the QC II earbuds but it doesn’t help.
Response from bose.comBy Nelson Penney, Global Customer Service, April 3, 2023
Hi there, glad to hear you enjoyed your previous set of QC Earbuds, but also are a fan of the new design QC Earbuds II! We reached out to you directly to help with the static audio issues, and we're glad to have heard back from you to hear what you've tried. To re-iterate here, you can find steps at https://bit.ly/3U4o9Ge, for help with audio quality issues. Have you tried using an alternative device? We look forward to hearing back from you to continue assistance to resolve the issue.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Typical Bose quality but not sure they are better
on March 30, 2023
Posted by: Jim
Gender:Male
Length of ownership:1 month
I've had the original Earbuds since they were introduced. I also use the Bose A20 aviation headset. Both products are the gold standard for noise cancellation. On a recent trip, I discovered that I had forgotten my Earbuds. Bought the Earbuds II at the airport. They are smaller and thus a little harder to handle. As an example, they are a bit difficult to retrieve from the case. Also, getting the fit right now involves trying two different pieces per earbud. The original Earbuds allowed for a perfect fit with fewer parts. All that said, the new Earbuds are just as good as the original.
Written by a customer while visiting bose.com
Customer Rating
5
They don't fall out!
on April 4, 2023
Posted by: msessions
Gender:Male
Length of ownership:1 week
As a devoted Apple enthusiast, I own three different editions of AirPods, but unfortunately, they all tend to slip out of my ears. However, I must admit that the Bose QuietComfort Earbuds 2 have been the most impressive earbuds I have ever experienced.
Written by a customer while visiting bose.com
Customer Rating
5
Amazing sound quality
on April 4, 2023
Posted by: Rich S
Gender:Male
Length of ownership:1 month
I recently damaged my hearing while at an indoor shooting range without adequate hearing protection. It ruined my ability to enjoy music until I bought these ear buds. The equalizer function allowed me to adjust the response and get the true sound back. Best purchase I've made in a long time.
Written by a customer while visiting bose.com
Customer Rating
5
GREAT Right out of the box!
on April 6, 2023
Posted by: Calehu
Gender:Female
Length of ownership:1 month
Easy to set up. No connectivity issues. The charging case lasts a ridiculous amount of time between charges. The sound is INCREDIBLE. LOVE my Bose.
Written by a customer while visiting bose.com