Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Great brand but
on March 15, 2023
Posted by: Earbuds
Gender:Male
Length of ownership:1 month
This is my second time returning a product. I can’t get my ear buds to pair with my phone. When I place the ear buds in my ear, i don’t even hear the sound that it’s connected. I’m happy that i have warranty and the process is easy to return
Written by a customer while visiting bose.com
Customer Rating
5
Great sound!
on March 15, 2023
Posted by: Joe
Gender:Male
Length of ownership:1 month
Wonderful sound! The app works great. The only suggestion I have is to add a lock function to the app. Every time I wipe sweat off my head during a workout, I end up changing the volume, track, mode, etc.
Written by a customer while visiting bose.com
Customer Rating
5
Bose quiet comfort
on March 16, 2023
Posted by: Kevin
Gender:Male
Length of ownership:1 month
I bought these two weeks ago. Sound is excellent. I have been able to ride on my riding lawnmower and it knocks out about 90% of the sound very controlled feeling. The only downside is sometimes they don’t connect to my iPhone easily
Written by a customer while visiting bose.com
Customer Rating
5
Great feature, style and size!
on March 18, 2023
Posted by: Arty
Gender:Male
Length of ownership:3 months
I had the older version and one of them stopped working. They were out of warranty but they still have me a courtesy replacement (which I’m so great full for). They didn’t have the same older ones, so they sent the newer ones. They are 1000% better. Much better design, size, sound quality and control. I will forever be a Bose customer. They are one of the VERY few companies in business today, that still actually care for their customers. Thanks so greatcul for the entire company
Written by a customer while visiting bose.com
Customer Rating
1
The fit isn’t as great and features so so!
on March 21, 2023
Posted by: THE KING
Gender:Male
Length of ownership:1 week
My QuietComfort 1 fits better and the features work so much better. The only great thing about QuietComfort 2 is the look and size. Everything else is not to the standard of Bose quality.
Written by a customer while visiting bose.com
Customer Rating
1
Horrible Fit
on March 22, 2023
Posted by: Scott
Gender:Male
Length of ownership:1 month
The Ear Buds popped in the ear, and the noise hurt the ear. The fit is awful. This was my 3rd generation of Earbuds, by far the worst fit.
Response from bose.comBy Nelson Penney, Global Customer Service, March 27, 2023
Hi Scott, we're sorry to hear you're not finding the fit comfortable, but we reached out to you with a message to provide assistance. We were pleased to hear back to confirm you did try all included sizes of ear tips and stability bands. To re-iterate here, you can find fit guidance at https://bit.ly/3Zngu73. We look forward to hearing back from you to continue communicating to work towards a resolution.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Quality in everything Bose Does
on March 22, 2023
Posted by: Dkota
Length of ownership:1 month
I bought these to replace my first gen QuietComfort Earbids. You wouldn’t think a few grams would make such a difference in an already comfortable product ], but it does. They are so much more comfortable I forget I’m wearing them. I fell asleep with them in listening to my music. I was amazed, I loved my 1st gens and thought I might regret replacing them but I don’t! So ‘thank you! They are so much easier to use as well.
Written by a customer while visiting bose.com
Customer Rating
3
Great sound. Erratic charging
on March 23, 2023
Posted by: Freddy
Gender:Male
Length of ownership:1 month
Best sounding ear buds hands down.
I’ve owned the previous model but decided to upgrade.
Returned the first pair. Often one or both buds wouldn’t charge to 100%. I’m having the same issue with my new ones too.
I’ve owned the previous model but decided to upgrade.
Returned the first pair. Often one or both buds wouldn’t charge to 100%. I’m having the same issue with my new ones too.
Response from bose.comBy Nelson Penney, Global Customer Service, March 27, 2023
Hi Freddy, It's awesome to hear you enjoy the QC Earbuds II! We reached out to you with a message to help with the battery issues you're experiencing. Included were the steps at https://bose.life/3TBn88y to help, so please try this and let us know how things go by reaching back out, or contacting us at https://bose.life/42K5Yth.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com