Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
4
Connects to more than one device, just one at a ti
on January 4, 2023
Posted by: Love good sounding music
Gender:Male
Length of ownership:1 week
I purchased these about two weeks ago due to a sale having $50 off for my own Xmas present. The sound is amazing in that I do love the deeper base and the ability to have the buds charged by the case. I was reluctant to purchase these seeing reviews saying you can not connect to, but one device. This is true only one at a time, however I found out that if you connect to multiple devices and turn on one you wish to use the buds will connect to that device. Not sure as to why others had a problem, but not the case for me. Another thing I like is how long you can listen to music before having to charge them. I know over time the battery will degrade somewhat, but that is with any electronic device produced these days. I look forward to the noise cancelation on planes when traveling as well as the aware feature when walking out of doors while exercising since this will allow me hear traffic to be safe. Now as for how long these will last at this time I am unsure of that. I am not very hard on electronics, but I hope for several years like my Bose speakers that gave to a relative that were over thirty years old and still played particularly well. As with anything man made you are bound to have some items that slip through quality control so I am glad that I took the chance to order these buds.
Written by a customer while visiting bose.com
Customer Rating
5
love the noise cancellation feature
on January 4, 2023
Posted by: Wackywek
Gender:Male
Length of ownership:1 month
I bought Bose quiet comfort earbuds because of the Bose speakers I own. The music quality is superb!!!. Well My quiet comfort earbuds has exceeded my expectation. My old earbuds didn't drown out backdrop noise and one time I had to shut my music off because I couldn't hear it. My Bose quiet comfort earbuds drown out the background noise & all I hear is the music. The are ease to use and I couldn't be more happy
Written by a customer while visiting bose.com
Customer Rating
5
Sounds great
on January 7, 2023
Posted by: TMD
Gender:Male
Length of ownership:1 month
Fit my ears great out of the box and sound great battery life is very good
Written by a customer while visiting bose.com
Customer Rating
3
Did not meet expectations
on January 13, 2023
Posted by: Producer
Gender:Male
Length of ownership:1 month
The base response was everything I thought it would be, powerful and clear.. However, no matter how I adjusted the EQ the highs were lacking. Acoustic instruments and cymbals sound muffled, as do most vocals even with Mids adjusted. The noise canceling aspect works well. Overall, great base response, but the crisp clarity is not what I expect from Bose.
Response from bose.comBy Nelson Penney, Global Customer Service, January 13, 2023
Hello, it's great to hear you are pleased with the Base response, and that it is powerful and clear.
I'm also pleased you feel that the noise-canceling works well.
Different sound sources and what sounds good can differ from person to person. You can find guidance here https://bose.life/3H0lFDU to get the perfect sound set up https://bose.life/3H0lFDU
Thanks
Matt - Customer Support
I'm also pleased you feel that the noise-canceling works well.
Different sound sources and what sounds good can differ from person to person. You can find guidance here https://bose.life/3H0lFDU to get the perfect sound set up https://bose.life/3H0lFDU
Thanks
Matt - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Good sound but bad connection
on January 16, 2023
Posted by: TL Bose
Gender:Male
I purchased these a month ago instead of the Apple AirPod pros. They have great sound by the connection issues is why I sent them back. I only wear one most of the day. The left one won’t connect because of software issues and the right one has good days and bad days. However, if you wear both all the time then they’re great.
Response from bose.comBy Nelson Penney, Customer Care, January 23, 2023
Hi.
Thank you for your post. Sorry to hear that you have to return the earbuds. Currently, the software for the QC Earbuds II will not support the left bud only use case. This feature is planned to be added via a firmware update in the future. If only using one earbud, make sure to use the right earbud.
The right earbud is the "primary" or main earbud; it controls the left earbud by relaying audio from the source device. If you place the right earbud in the case by itself with audio streaming and close the case, audio will stop, and the earbuds will turn off. The right earbud also has the microphone for phone calls. Make sure you use the right earbud for phone calls. If you have further questions, please reach out to us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Thank you for your post. Sorry to hear that you have to return the earbuds. Currently, the software for the QC Earbuds II will not support the left bud only use case. This feature is planned to be added via a firmware update in the future. If only using one earbud, make sure to use the right earbud.
The right earbud is the "primary" or main earbud; it controls the left earbud by relaying audio from the source device. If you place the right earbud in the case by itself with audio streaming and close the case, audio will stop, and the earbuds will turn off. The right earbud also has the microphone for phone calls. Make sure you use the right earbud for phone calls. If you have further questions, please reach out to us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
One of the best wireless ANC earbuds on the market
on January 16, 2023
Posted by: Parker
Gender:Male
Length of ownership:1 month
I've had the Bose QC Earbuds II for a month now, so I've had some time to try out the different settings with the Bose app. The default sound is to boomy, the bass dominates the sound overall, but after adjusting the equalizer and selecting the Bass Reducer option the sound is closer to neutral with still plenty of bass, which sounds good to my ears.
This is my first pair of wireless earbuds so I can't compare to other options on the market, but I can say the ANC works really well for me, but I really don't need the ANC I only use the earbuds in my home. I purchased the Bose QC earbuds II for the latest bluetooth 5.3 and the better than average sound quality in the wireless earbuds market. Their are two features missing that I hope Bose will address in future firmware updates this year. First one is you cannot completely disable the noise cancellation, but you can select between two standard modes and several custom modes. The second missing feature that really needs to be added is bluetooth multipoint, which would allow you to connect the bluetooth earbuds to two, or more, devices at once. Their not a perfect pair of earbuds, but with the few missing features that hopefully will be addressed with future firmware updates will make them that much better. As they are now, they are a great pair of wireless ANC earbuds overall. I would highly recommend the Bose QC II earbuds especially for someone who needs the best ANC in a pair of earbuds.
This is my first pair of wireless earbuds so I can't compare to other options on the market, but I can say the ANC works really well for me, but I really don't need the ANC I only use the earbuds in my home. I purchased the Bose QC earbuds II for the latest bluetooth 5.3 and the better than average sound quality in the wireless earbuds market. Their are two features missing that I hope Bose will address in future firmware updates this year. First one is you cannot completely disable the noise cancellation, but you can select between two standard modes and several custom modes. The second missing feature that really needs to be added is bluetooth multipoint, which would allow you to connect the bluetooth earbuds to two, or more, devices at once. Their not a perfect pair of earbuds, but with the few missing features that hopefully will be addressed with future firmware updates will make them that much better. As they are now, they are a great pair of wireless ANC earbuds overall. I would highly recommend the Bose QC II earbuds especially for someone who needs the best ANC in a pair of earbuds.
Written by a customer while visiting bose.com
Customer Rating
5
Love'em!
on January 30, 2023
Posted by: LifesShort
Gender:Male
Length of ownership:1 month
I've had these for a couple of weeks now and really like them. They are, by far, the best noise cancelling headphones/earbuds I've ever used. My only complaint is that it occasionally takes me a couple of tries to get a good seal. The sound out of these is phenomenal!
Written by a customer while visiting bose.com
Customer Rating
5
Excellent Sound and Noise Reduction
on January 31, 2023
Posted by: Chemteach63
Gender:Male
Length of ownership:1 month
I walk and run a lot in an urban area and these buds keep the bustling city from my ears while allowing me to listen to a podcast, music, or nothing at all. The touch controls were easy to master. The customized fitting allows for a snug reliable fit even when running. Finally, transparency mode or the usage of either Bud individually lets the outside world in when safety or respect warrants it.
Written by a customer while visiting bose.com