Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
4
Sound quality improvement
on October 2, 2022
Posted by: Joe
Length of ownership:1 month
Improvement on sound but I dislike changed ear style fittings
Written by a customer while visiting bose.com
Customer Rating
3
Great music, but not for phone.
on October 3, 2022
Posted by: Dave
Gender:Male
Length of ownership:1 month
The sound of these are awesome when it comes to music. I was told with these you could use either ear for a phone call, but you cant.
Response from bose.comBy Nelson Penney, Global Customer Service, February 21, 2023
Hi Dave,
Thank you for reaching out to us. As great as your QuietComfort® Earbuds II sound together, we know there are times when you want to use just one of your earbuds. You can now use either the left or right earbud for listening and calls with Independent Single-Bud Use. This new feature lets you seamlessly switch between your earbuds, and if one earbud runs out of battery life or disconnects from Bluetooth®, you can continue listening with the other earbud without interruption. To access Independent Single-Bud Use, make sure the software on your QuietComfort® Earbuds II is up to date.
If you require further assistance, just reach out to us here, https://bose.life/3BzXXfd. We would love to help.
Marvin - Bose Customer
Thank you for reaching out to us. As great as your QuietComfort® Earbuds II sound together, we know there are times when you want to use just one of your earbuds. You can now use either the left or right earbud for listening and calls with Independent Single-Bud Use. This new feature lets you seamlessly switch between your earbuds, and if one earbud runs out of battery life or disconnects from Bluetooth®, you can continue listening with the other earbud without interruption. To access Independent Single-Bud Use, make sure the software on your QuietComfort® Earbuds II is up to date.
If you require further assistance, just reach out to us here, https://bose.life/3BzXXfd. We would love to help.
Marvin - Bose Customer
Written by a customer while visiting bose.com
Customer Rating
5
Big improvement from previous version
on October 3, 2022
Posted by: Moses
Gender:Female
Length of ownership:1 month
I had the previous version of these earbuds. They were great with sound, but the noise cancellation was just ok/acceptable. They also never really fit snugly until I bought the extra small ear tips. I thought that might be an issue with the new version, but it’s not. The small ear tips are perfect. The noise cancellation is amazing! The options and controls are fantastic too! Plus they are smaller than the previous version, so they aren’t as noticeable. Sleek design, great fit, amazing noise cancellation, and of course phenomenal Bose quality sound!
Written by a customer while visiting bose.com
Customer Rating
4
Great sound
on October 5, 2022
Posted by: Docrob68
Gender:Male
Length of ownership:1 week
I just recently received my Bose QC2 and I’m loving them so far. The only gripe I have is you can’t use the earbuds independently.
Response from bose.comBy Charlotte, Customer Support, February 21, 2023
Hey,
We're glad that you're loving your new earbuds so far! We're excited to share that independent use is now available. You can now choose either earbud for listening and calls. Update your software now via the Bose Music app. See how on our YouTube channel: https://bose.life/3HzRFxL.
Thanks,
Charlotte - Customer Support
We're glad that you're loving your new earbuds so far! We're excited to share that independent use is now available. You can now choose either earbud for listening and calls. Update your software now via the Bose Music app. See how on our YouTube channel: https://bose.life/3HzRFxL.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great but....
on October 5, 2022
Posted by: Steve
Gender:Male
Length of ownership:1 week
The earbuds slip out of the ear and tried all silicone ear piece... The old design stayed in better.... sound good though
Written by a customer while visiting bose.com
Customer Rating
5
Best earbuds in the market.
on October 5, 2022
Posted by: Peter
Gender:Male
Length of ownership:1 month
Best earbuds I tried, I had B&O, but these blow them out of the water.
Incredible sound and noise cancellation.
A must have if you enjoy music at a superior sound experience.
Incredible sound and noise cancellation.
A must have if you enjoy music at a superior sound experience.
Written by a customer while visiting bose.com
Customer Rating
4
Almost perfect
on October 6, 2022
Posted by: Wax
Gender:Male
Length of ownership:1 week
I bought them as soon as they came out. I was exited. Then I found out it had no wireless charging, and no single ear bud use. After the microphone when on a call people hear me far away.
Response from bose.comBy Charlotte, Customer Support, February 21, 2023
Hey,
It's great to see that you're impressed with the sound quality. As great as your QuietComfort® Earbuds II sound together, we know there are times when you want to use just one of your earbuds. You can now use either the left or right earbud for listening and calls with Independent Single-Bud Use. This new feature lets you seamlessly switch between your earbuds, and if one earbud runs out of battery life or disconnects from Bluetooth®, you can continue listening with the other earbud without interruption.To access Independent Single-Bud Use, make sure the software on your QuietComfort® Earbuds II is up to date.
Thanks,
Charlotte - Customer Support
It's great to see that you're impressed with the sound quality. As great as your QuietComfort® Earbuds II sound together, we know there are times when you want to use just one of your earbuds. You can now use either the left or right earbud for listening and calls with Independent Single-Bud Use. This new feature lets you seamlessly switch between your earbuds, and if one earbud runs out of battery life or disconnects from Bluetooth®, you can continue listening with the other earbud without interruption.To access Independent Single-Bud Use, make sure the software on your QuietComfort® Earbuds II is up to date.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Charging
on October 13, 2022
Posted by: Zac
Gender:Male
Length of ownership:1 week
I bought this when it came out, and it won't charge at all. I plug it in the c charger and no charge.
Response from bose.comBy Nelson Penney, Global Customer Service, October 18, 2022
Hello, it is unusual to hear that the battery is not charging on your Quietcomfort Earbuds II. You can find guidance here to resolve this issue https://bose.life/3s3XEUh
If you need any further assistance, please reach out to us directly at https://bose.life/3kp6LLF
Thanks,
Matt - Customer Service
If you need any further assistance, please reach out to us directly at https://bose.life/3kp6LLF
Thanks,
Matt - Customer Service
Written by a customer while visiting bose.com