Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
4
Great functionality
on September 29, 2022
Posted by: Paulyboo
Gender:Male
Length of ownership:1 month
I purchased and received my set approx 3 weeks ago. Work great. I use them at the gym, hard core hip hop. Great bass, treble is good and even sound. Loud, and appear louder with the noise cancellation. Then I use them at lunch - quiet time. I created a RELAX Mode in the customization settings (you can have up to 4 modes). This allows me to have noise cancellation, more than the aware mode, but I can still be alerted if I need to get back to work, so less than total noise cancellation. Lastly, at night, classical music time or jazz, sound is good and clean. I sense at times, the plugs bother my ears, so I may be changing to middle size for the earbuds to see if that is more comfortable.
Overall, highly recommend.
Written by a customer while visiting bose.com
Customer Rating
4
near great
on September 29, 2022
Posted by: JW
Gender:Male
Length of ownership:1 week
Only issue is that when used at speed, like cycling, the wind noise that is created makes these near pointless. Otherwise the sound is excellent, the noise cancellation is best in class. The fit is good for a few hours. Longer than that they tend to hurt. I’ve gone back to the first edition as these issues don’t exist.
Written by a customer while visiting bose.com
Customer Rating
4
Amazing Sound
on September 29, 2022
Posted by: Brandon07
Gender:Male
Length of ownership:1 month
Bought these 2 weeks ago, and I absolutely love them. They fit better than most earbuds that I’ve tried, and are very comfortable. The noise canceling is next level, and the sound is great. The only negative is that they will loosen while I run, and I worry that they’ll fall out, but I have this issue with all earbuds that I’ve tried. It’s probably my ear shape being the main issue
Response from bose.comBy Charlotte, Customer Support, September 29, 2022
Hi Brandon,
It's really awesome to hear that you're enjoying so many aspects of your new earbuds including noise cancellation, sound quality, and comfort.
I'm sorry that you face some issues with the fit when you are running. I'm pleased to inform you that we have some additional tip/band sizes and we'd love for you to try them. You can obtain an alternative size kit by reaching out to our customer support team directly. Contact information can be found here - https://www.bose.com/en_us/contact_us.html.
I hope this will help to stabilize the earbuds when you are running.
Thanks,
Charlotte - Customer Support
It's really awesome to hear that you're enjoying so many aspects of your new earbuds including noise cancellation, sound quality, and comfort.
I'm sorry that you face some issues with the fit when you are running. I'm pleased to inform you that we have some additional tip/band sizes and we'd love for you to try them. You can obtain an alternative size kit by reaching out to our customer support team directly. Contact information can be found here - https://www.bose.com/en_us/contact_us.html.
I hope this will help to stabilize the earbuds when you are running.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Earbuds
on September 29, 2022
Posted by: Patricia
Gender:Female
Length of ownership:1 month
I bought these a few weeks ago and am not sure I like them. I can’t seem to keep them in my ears
Response from bose.comBy Charlotte, Customer Support, September 29, 2022
Hi Patricia,
Sorry that you're facing an issue with the fit of these earbuds. The earbuds will come with 3 different size ear tips and bands. I'd recommend trying these out until you find a comfortable fit. You can then complete the Eartip Fit Test in the Bose Music app to ensure you'll have the best experience. More information on that can be found here - https://www.bose.com/en_us/support/articles/HC2656/productCodes/qc_earbuds_ii/article.html.
If you find the provided ear tips and bands still don't result in a more stable fit, we are pleased to inform you that we have some additional sizes available. You can obtain these by reaching out to our customer support - https://bose.life/2WZOG8Z.
Thanks,
Charlotte - Customer Support
Sorry that you're facing an issue with the fit of these earbuds. The earbuds will come with 3 different size ear tips and bands. I'd recommend trying these out until you find a comfortable fit. You can then complete the Eartip Fit Test in the Bose Music app to ensure you'll have the best experience. More information on that can be found here - https://www.bose.com/en_us/support/articles/HC2656/productCodes/qc_earbuds_ii/article.html.
If you find the provided ear tips and bands still don't result in a more stable fit, we are pleased to inform you that we have some additional sizes available. You can obtain these by reaching out to our customer support - https://bose.life/2WZOG8Z.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Best earbuds ever
on September 29, 2022
Posted by: Ed H14
Gender:Male
Length of ownership:1 week
I am very happy with my new Bose QC Earbuds II. They rival the Bose QC 45 headphones in terms of sound quality. Plus they are the most comfortable ANC earbuds I’ve tried. The ANC and Alert modes do their jobs very well. The only complaint I have is often the earbuds lose connection with the Bose Music app and that requires closing the App or fiddling with it. Bose will likely fix this in future updates, but in the meantime the claim that the earbuds automatically connect to the last 7 devices used is not exactly so.
Written by a customer while visiting bose.com
Customer Rating
5
Excellent Headphones
on September 29, 2022
Posted by: naeco
Gender:Male
Length of ownership:1 month
They are super high quality. The music and audio are crystal clear! I really appreciate them.
Written by a customer while visiting bose.com
Customer Rating
4
Great new design
on September 30, 2022
Posted by: Bj82
Gender:Male
Length of ownership:1 month
My 3rd pair of Bose CQ wireless headphones there’s nothing better.
Written by a customer while visiting bose.com
Customer Rating
4
Bose Quite Comfort ll
on October 2, 2022
Posted by: Dlh13
Gender:Male
Length of ownership:1 month
I reasonably purchased my Bose Quiet Comfort ll ear buds directly from Bose not a retail store. First of all they have outstanding sound and features. I have nearly every Bose ear buds they have made a these are truly the best so far. Now my issue, l pair my ear buds to my wi fi on my computer. Each sets of ear buds connect to the pc and have Bose Connect available so you can set your ear buds to your individual taste. All available on computers up to windows 10. You can not use the Bose ll this way on a computer with windows 11. There is no app for Bose Connect. So you are stuck with the sounds you here with no way to adjust to your personal preference or taste. A big mistake for ear buds at this price. I am extremely disappointed I was not informed of this when connecting to a computer blue tooth running windows I software. A exceptional product which l am disappointed in. Only way out is to buy the Bose 700 head phones and l wanted ear buds or I would have. Please don’t misunderstand, l believe your product is excellent l just wish l was told about this major issue before l purchased. Some buyers will be happy others will not.
Response from bose.comBy Tegan, Customer Support, October 2, 2022
Hello,
Thanks for your feedback, we are happy to hear that you love the features and outstanding sound of your headset. The QuietComfort Earbuds II use a Bluetooth connection in order to connect to your product. Via a smartphone device you can connect by the Bose Music app, via computer you will want to connect directly via your computer settings. To find out how to connect to your computer, follow this support link. https://bose.life/3M0NywD
Tegan - Customer Support
Thanks for your feedback, we are happy to hear that you love the features and outstanding sound of your headset. The QuietComfort Earbuds II use a Bluetooth connection in order to connect to your product. Via a smartphone device you can connect by the Bose Music app, via computer you will want to connect directly via your computer settings. To find out how to connect to your computer, follow this support link. https://bose.life/3M0NywD
Tegan - Customer Support
Written by a customer while visiting bose.com