Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
The best product
on July 13, 2023
Posted by: Frankie34
Gender:Male
Length of ownership:3 months
I bought a pair of earbud 3 months ago,great quality sound,keep it versatility to move around with them on.i recommend to buy it to my friends.
Written by a customer while visiting bose.com
Customer Rating
5
on June 1, 2024
Posted by: Mcjone3
Gender:Male
4 months, works great 👍 I all ways wear them !!
Written by a customer while visiting bose.com
Customer Rating
5
Amazing Sound. Bose Has Done It Again!
on September 19, 2022
Posted by: Delectable79
Gender:Female
Length of ownership:1 week
I was really expecting great things with these earbuds. I was not disappointed. Beautiful and functional. The sound quality is amazing. Very rich and immersive; especially the bass The noise cancelling technology is superb. Great for times you just want to be submerged in music.
Right out of the box the earbuds were a perfect fit for me. They do not feel too heavy and stay seated in my ears. I love how responsive the touch controls are.
Overall, these are a great set of noise cancelling earbuds.
Written by a customer while visiting bose.com
Customer Rating
4
Impeccable sound quality
on September 20, 2022
Posted by: nnono21
What an incredible sound quality for earbuds! Amazing! The design is good, it looks nice in the ears. You definitely want to try all the rubber plugs- I noticed the noise cancelling was much better when I had the correct plugs. The app on android needs some work - it doesn't connect to the earbuds every time, have to restart it from time to time. The listening options seem to sound the same. When you pause the music there is an uncomfortable noise if you use only one earbud and it seems there is no way to turn it off. It is also somewhat hard to take out the earbuds from the case. The touch controls are very responsive. Overall it is a great product, almost excellent.
Response from bose.comBy Sam F, Global Customer Service, September 21, 2022
Hey there, glad you love the sound of your new QC Earbuds II! It's great to hear you tried all included ear tips as we definitely recommend this to find your most comfortable experience. If you're noticing difficulty with the Bluetooth connection, please try the steps at https://bose.life/3DHqKjf to resolve any underlying concerns. The noise you hear when removing a bud may be related to the microphone being covered, but you can learn how to prevent this from happening at https://bose.life/3y0kQX5. If either of these issues persists, please reach out to us directly at https://bose.life/38Q1vZs and we'll be more than happy to assist further.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great on the flight
on September 20, 2022
Posted by: Sumban1
Gender:Male
Length of ownership:1 month
Really love taking these on the flight because it helps block out all of the sound including decreasing the amount of voice you can hear. Pretty powerful sound as well and I like that you have the equalizer in the app. I wish there was more fidelity in the amount of equalizer customization you can do but this gets me pretty far. Looking forward to wearing these to the gym everyday too
Written by a customer while visiting bose.com
Customer Rating
5
Great best of the best Bose
on September 20, 2022
Posted by: Hammonkl4
Gender:Female
Length of ownership:1 month
I'm in love. The noise canceling is great and creepy at the same time because you can't hear anyone talking if you set it that way. I love the different modes you can set for noise canceling. The sound is phenomenal. I'd buy a back up pair, these are so good. I like the EQ function. They are easy to store and the fit is great out the box for my small ears. BOSE won my heart with these. These are easy to pair with my current phone. I can't find any cons as of yet.
Written by a customer while visiting bose.com
Customer Rating
3
Decent Ear Buds
on September 22, 2022
Posted by: mosheyadelman
Gender:Male
Length of ownership:1 week
I have been using ear buds for around 5 years now. I have gotten use to the way they work, sound and feel.
I not only use them with my phone, but even with my computer. When I saw this opportunity, I immediately sprung for it. I always thought of Bose as the quality brand for music and sound.
I started using these ear buds with my computer. I asked people how I sound and even recorded the voice that gets outoutted from the earbuds. I was very unimpressed with the quality of sound they produce based on the microphone. There is a very audible echo and the sound just sounds a little muffled not as clear as I am used to.
The actual sound of the earbuds are amazing, in that sense I give it a 5 star rating. But that is where it ends. The earbuds have an active sound deafening that actually hurts my ears as it feels like my ear is clogged. This is only when no sound is being emitted at the time. Once sound starts coming through it all feels better again.
Overall, these are a decent pair of earbuds with great sound but needing work on the microphone and echoing. If you get this for a good price, might be worth it.
Response from bose.comBy Nic, Customer Support, September 22, 2022
Hey there,
We love to see that you're enjoying the sound from the earbuds. As noise cancelling is blocking sound out, the pressure you're feeling is normal and expected. Try adjusting the noise cancelling to a lower level and that should help with the pressure you feel.
For the best microphone pick up, please ensure that you've got the earbuds fit correctly. This ensures that the microphones are detecting your voice properly, our guide here https://bose.life/3S7n0Mt will take you through it. We have other steps you can try here https://bose.life/3R0xSKN that can help with mic pick up.
Should you want to go through the steps with us, please reach out https://bose.life/38DNELy as we'd love to help.
Nic - Customer Support
We love to see that you're enjoying the sound from the earbuds. As noise cancelling is blocking sound out, the pressure you're feeling is normal and expected. Try adjusting the noise cancelling to a lower level and that should help with the pressure you feel.
For the best microphone pick up, please ensure that you've got the earbuds fit correctly. This ensures that the microphones are detecting your voice properly, our guide here https://bose.life/3S7n0Mt will take you through it. We have other steps you can try here https://bose.life/3R0xSKN that can help with mic pick up.
Should you want to go through the steps with us, please reach out https://bose.life/38DNELy as we'd love to help.
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great sound but could be better.
on September 25, 2022
Posted by: Iritas22
Gender:Female
Length of ownership:1 month
The sounds on these buds are great. You can really hear the quality. Battery life is great as well. Unfortunately there is no wireless charging. And the other down side is they become heavy and even start to hurt after wearing them for about an hour.
Response from bose.comBy Tegan, Customer Support, September 26, 2022
Hello,
Thanks for providing us with your feedback, we're happy to hear that you have been enjoying the audio quality and battery life of your product. We'd love to help you with the finding the correct fit of your headphones, finding the best fit will provide you not only with the most comfort for long wear, but improve the noise cancellation of your product. You can find our user fit guide here: https://bose.life/3DhhIt2
Tegan - Customer Support
Thanks for providing us with your feedback, we're happy to hear that you have been enjoying the audio quality and battery life of your product. We'd love to help you with the finding the correct fit of your headphones, finding the best fit will provide you not only with the most comfort for long wear, but improve the noise cancellation of your product. You can find our user fit guide here: https://bose.life/3DhhIt2
Tegan - Customer Support
Written by a customer while visiting bose.com