Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
3
It's ok
on February 9, 2024
Posted by: Miggi93
Gender:Male
Length of ownership:6 months
Have trouble connecting to my phone at times sound quality is great tho and also the noise cancelation but connectivity is not the best
Response from bose.comBy Customer Support, February 9, 2024
Hello, we're delighted to hear that you love the sound quality and noise cancellation performance of the QuietComfort Earbuds II!
We have helpful tips on our support site via https://bose.life/3NWgZ5e that will be able to resolve any issues you may be experiencing with connectivity. If you need a hand, please reach out to our support team, and we'd love to help out!
Thanks,
Jack - Customer Support
We have helpful tips on our support site via https://bose.life/3NWgZ5e that will be able to resolve any issues you may be experiencing with connectivity. If you need a hand, please reach out to our support team, and we'd love to help out!
Thanks,
Jack - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great fit, size and quality
on February 9, 2024
Posted by: AndieTX
Gender:Female
Length of ownership:1 month
I had the first version of these earbuds and decided to upgrade. I am so glad I did. These fit SO much better. They are more comfortable and stay in better. I also appreciate the slimmer case as it’s easy to carry in a purse or drop in my pocket. As one would expect the sound quality is outstanding. While I miss the ability to charge via a magnetic charger (I could drop the previous version on my charging pad), the size trade-off makes up for it. Many of the features are the same and all are easy and intuitive to use.
Written by a customer while visiting bose.com
Customer Rating
3
on February 9, 2024
Posted by: Nash2380
Gender:Male
Length of ownership:3 months
Great but so inconvenient when you have to reconnect everyday and it will not sync up have to spend 15 min reconnecting
Response from bose.comBy Customer Care, February 9, 2024
Hi Nash.
Thank you for your post. We are happy to hear that you find the earbuds great. With the intermittent connection, please try the steps here. https://bose.life/3NWgZ5e. If you require further assistance, please reach out to us here, https://bose.life/3BgUIIU. We are here to help.
Marvin - Customer Support
Thank you for your post. We are happy to hear that you find the earbuds great. With the intermittent connection, please try the steps here. https://bose.life/3NWgZ5e. If you require further assistance, please reach out to us here, https://bose.life/3BgUIIU. We are here to help.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
They were not what I expected
on February 9, 2024
Posted by: Da brown74
Gender:Male
Length of ownership:3 months
I bought this almost three months ago, and I prefer my olds Bose QuietComfort® Earbu ones, these are presenting connection issues, sound issues and aren’t comfortable like my old ones.
Response from bose.comBy Customer Care, February 10, 2024
Hey, thank you for your review!
I am sorry to hear the QuietComfort Earbuds haven't quite met your expectations.
Try clearing the Bluetooth of the earbuds to help with the connection issue you are experiencing.
With the earbuds in the charging case and the case open, press and hold the button on the back of the case for 15 seconds. Wait until the earbuds status light blinks white twice and then slowly blinks blue.
Delete the earbuds from the Bluetooth list on your device. All devices are cleared, and the earbuds are ready to connect
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
I am sorry to hear the QuietComfort Earbuds haven't quite met your expectations.
Try clearing the Bluetooth of the earbuds to help with the connection issue you are experiencing.
With the earbuds in the charging case and the case open, press and hold the button on the back of the case for 15 seconds. Wait until the earbuds status light blinks white twice and then slowly blinks blue.
Delete the earbuds from the Bluetooth list on your device. All devices are cleared, and the earbuds are ready to connect
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Silence is Golden
on February 9, 2024
Posted by: Marko58
Gender:Male
Length of ownership:1 month
I purchased a set of QuietComfort Earbuds II so that I can listen to videos on my phone without disturbing others. When placing them in my ears I get a message of battery life. That is wonderful. The Earbuds also silence any ambient noise in the room giving me quality sound of what I am listening to.
Written by a customer while visiting bose.com
Customer Rating
5
Excellent sound quality
on February 10, 2024
Posted by: Hilda
Gender:Female
Length of ownership:6 months
Love this earbuds. The sound quality is excellent. And great noise canceling.
Written by a customer while visiting bose.com
Customer Rating
5
on February 11, 2024
Posted by: Stanimir
I bought these headphones a month ago and they are great until now, I tried Samsung and Apple but they don't have this quality, I bought the whole Bose home theater
Written by a customer while visiting bose.com
Customer Rating
3
Great device
on February 11, 2024
Posted by: PCsss
I've used this for about 6mons:
Pros - noise cancellation the BEST, sound, the BEST, wish the volume would go crazy louder.
Pros - noise cancellation the BEST, sound, the BEST, wish the volume would go crazy louder.
Cons: drops Bluetooth connection to my S22 ultra inadvertently quite often, with my Tablet s7+, worse.
Written by a customer while visiting bose.com