Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
2
Some challenges.
on December 6, 2023
Posted by: Mimi listens
Gender:Female
Length of ownership:3 months
I bought these to replace older Bose buds but I’ve had all kinds of problems. Bose replaced them once. To start the case now has only 1 light and you have to memorize colors, blips etc while the originals has 5 lights on the case a no brained to see how much charge was left. Secondly they are weaker in “quiet mode”. The old buds must have a stronger signal; even in the case charging they’ll jump on to my phone taking over from new ones. Sometimes they charge sometimes not and unless case is open you can’t see on your phone how charged they are. Sound is good, I like that you can set mode and easily change it. I listen to them at night in bed - not that comfortable but I’m getting used to them. The old case would sit upright on its own. The new one is odd shaped you can’t set it down except one way if you want it open so you can check charge.
Response from bose.comBy Customer Support, December 8, 2023
Hello Mimi,
Thank you for taking the time to share your experience with the QuietComfort Earbuds II.
I am glad to hear that you are satisfied with the sound quality of these earbuds and how easy it is to switch modes.
If you are not sure about the LED status on your earbuds, you can check our guide here: https://www.bose.co.uk/en_gb/support/articles/HC2472/productCodes/qc_earbuds_ii/article.html
If you need any assistance or have any questions, please don't hesitate to reach out to us. You can find out details here: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Customer Support
Thank you for taking the time to share your experience with the QuietComfort Earbuds II.
I am glad to hear that you are satisfied with the sound quality of these earbuds and how easy it is to switch modes.
If you are not sure about the LED status on your earbuds, you can check our guide here: https://www.bose.co.uk/en_gb/support/articles/HC2472/productCodes/qc_earbuds_ii/article.html
If you need any assistance or have any questions, please don't hesitate to reach out to us. You can find out details here: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Done with Bose
on December 7, 2023
Posted by: TW
Gender:Male
Length of ownership:1 week
Case is easy to lose, has no location feature and customer service did very little to support a long time customer who has spent thousands of dollars on their products. Sound is pretty good, but done buying from this company out of principle.
Response from bose.comBy Customer Support, December 8, 2023
Hi there,
It's great to see that you enjoy the sound of the earbuds. I understand that losing the charging case can be frustrating, but I have great news. Replacement charging cases are available to purchase here https://www.bose.com/p/accessories/charging-case--quietcomfort-earbuds-ii/CMWB-QCEARBII-CASEPWR.html?dwvar_CMWB-QCEARBII-CASEPWR_color=TRIPLE%20BLACK and if you need help ordering. Then please contact us https://bose.life/contact as we'd love to help.
Nic - Customer Support
It's great to see that you enjoy the sound of the earbuds. I understand that losing the charging case can be frustrating, but I have great news. Replacement charging cases are available to purchase here https://www.bose.com/p/accessories/charging-case--quietcomfort-earbuds-ii/CMWB-QCEARBII-CASEPWR.html?dwvar_CMWB-QCEARBII-CASEPWR_color=TRIPLE%20BLACK and if you need help ordering. Then please contact us https://bose.life/contact as we'd love to help.
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great sound
on December 7, 2023
Posted by: Wildx
Gender:Male
Length of ownership:6 months
I purchased these couple months ago very pleased with the sound and the comfort one touch controls are a little difficult I tend to use my watch for functionality
Written by a customer while visiting bose.com
Customer Rating
5
Great earbuds
on December 7, 2023
Posted by: Will
Gender:Male
Length of ownership:6 months
I've had these earbuds for a few months and they do not disappoint.
Written by a customer while visiting bose.com
Customer Rating
5
Great product
on December 7, 2023
Posted by: PedroB
Gender:Male
Length of ownership:1 month
Delivers what is promised.
Good sound quality, fit perfectly in my ear.
Good sound quality, fit perfectly in my ear.
Written by a customer while visiting bose.com
Customer Rating
5
Los mejores
on December 7, 2023
Posted by: Ppton
Excelente en todos los aspectos, calidad, sonido, todo, gracias.
Written by a customer while visiting bose.com
Customer Rating
5
Outstanding performance improvements
on December 8, 2023
Posted by: ColinM
Gender:Male
Length of ownership:1 month
Bought to replace previous wired noise cancelling in ear buds from Bose , which worked well over many years . The improvement in noise cancelling is impressive , blocking even loud background noise . Equally impressive is the improvement in sound quality. Listening to familiar tracks , I now hear detail and depth previously unknown.
So impressed , we bought two sets as Christmas gifts for our sons to replace their existing items from Beats and Apple
So impressed , we bought two sets as Christmas gifts for our sons to replace their existing items from Beats and Apple
Written by a customer while visiting bose.com
Customer Rating
5
on December 8, 2023
Posted by: Rog
Gender:Male
Length of ownership:1 month
I brought these a month ago and they are the best sounding earbuds that I have ever owned. The greatest sound all around.
Written by a customer while visiting bose.com