Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Better Bose
on December 5, 2023
Posted by: Eval
One o f the better BOSE products I’ve bought yet!Better BOSE
Written by a customer while visiting bose.com
Customer Rating
5
The best I have ever bought
on December 6, 2023
Posted by: Frost Wolf
Gender:Male
Length of ownership:3 months
I've had these earbuds for a few months now, and man it was the best purchase I've made. Love the sound it makes when you take it out put them in your ears. The only thing is the case is a little weak. Just from having them in my pocket the top of it is already off center, so get a case to protect it.
Written by a customer while visiting bose.com
Customer Rating
5
All things good!
on December 6, 2023
Posted by: DeListener
Gender:Female
Length of ownership:1 month
I am loving the incredible sound, ease of use, and comfort of my earbuds. Bose does it again. The “quiet” and “aware” modes are just amazing. I’m able to carry out all my activities with ease because the earbuds fit beautifully in my ear.
Written by a customer while visiting bose.com
Customer Rating
5
Great sound
on December 6, 2023
Posted by: jmojica
Gender:Male
Length of ownership:3 months
Happy I bought. these comfortable and clear sound. Thank you.
Written by a customer while visiting bose.com
Customer Rating
5
Perfect fit
on December 6, 2023
Posted by: Bruce53
Gender:Male
Length of ownership:1 month
Been a Bose user since the 80's. The earbuds are great and fit is perfect. Love the programable ap that comes with them.
Written by a customer while visiting bose.com
Customer Rating
5
Enjoying these buds
on December 6, 2023
Posted by: Jonkeith
Gender:Male
Length of ownership:3 months
My wife bought these for my birthday. I am very pleased with them. She found them discounted which was a plus. Comfort is great. Noise canceling is awesome. Sound quality is great. Very much enjoying these buds
Written by a customer while visiting bose.com
Customer Rating
3
mode problems
on December 6, 2023
Posted by: gee2gee
I cannot get modes to work and change as I want. My old Bose earbuds served me better until one filled itself with static.
Response from bose.comBy Customer Support, December 7, 2023
Hello,
I am sorry to hear that you are having issues switching between the modes on your QuietComfort Earbuds II.
I suggest you to check this article to understand how to use the Noise Cancellation modes: https://support.bose.com/s/display-articles?productId=01t8c00000OydAFAAZ&articleId=ka08c000001pWGKAA2&language=en_US
If you need further, please contact our support team: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Customer Support
I am sorry to hear that you are having issues switching between the modes on your QuietComfort Earbuds II.
I suggest you to check this article to understand how to use the Noise Cancellation modes: https://support.bose.com/s/display-articles?productId=01t8c00000OydAFAAZ&articleId=ka08c000001pWGKAA2&language=en_US
If you need further, please contact our support team: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Limited sound control
on December 6, 2023
Posted by: Gman
Sound is fine but I had asked if it was possible to use the equalizer on the phone app when connected to a laptop. I was told no problem but this isn’t true. Only one device can connect at a time and there is no app for the laptop. This was the reason I purchased them as I need that adjustability for business use. I will likely be sending them back as they have fallen short on this area
Response from bose.comBy Customer Service, December 7, 2023
Thanks for your review. The Bose QuietComfort earbuds II does not support multipoint connectivity. Multipoint is a technology that allows wireless earbuds to maintain a connection to two devices at the same time. While the QuietComfort® Earbuds II can connect to and remember up to seven devices, they maintain connection to only one device at a time during use. To connect to a second device that has previously been paired with the earbuds, you may simply select the QuietComfort® Earbuds II on the second device’s Bluetooth settings menu, and the earbuds will disconnect from the first device and connect to the second.
-Jolie {Bose Customer Support}
-Jolie {Bose Customer Support}
Written by a customer while visiting bose.com